District Supervisor

JOB SUMMARY

The District Supervisor plays a key leadership role in supporting the District Manager with the effective operation of a group of stores. This position is responsible for supervising staff, ensuring compliance with company policies, maintaining high standards of customer service, and supporting daily operational excellence across assigned locations.

KEY RESPONSIBILITIES

Leadership & Operations

• Lead by example, ensuring all company policies and procedures are consistently followed

• Supervise and coordinate operations across all assigned stores within the district

• Manage staff scheduling to ensure all shifts are adequately covered

• Address performance or conduct issues and escalate matters to the District Manager or Human Resources when required

• Keep the District Manager informed of operational challenges, staffing issues, and store performance

• Attend required meetings and training sessions to support professional development

• Complete and submit reports accurately and on time

• Proactively recommend improvements to enhance business operations

Customer Service

• Ensure a positive and consistent customer experience across all stores

• Monitor store operations to maintain high levels of customer satisfaction, safety, and service quality

• Ensure stores open on time and operate efficiently

• Oversee account opening and KYC processes within assigned stores

• Respond to customer complaints promptly and professionally

• Escalate customer concerns to the Customer Care Supervisor where necessary and follow through to resolution

• Effectively manage irate customers to achieve fair, win-win outcomes

Risk & Cash Management

• Reduce fraud, waste, and abuse within the district

• Ensure the safety and security of staff, customers, and company assets

• Monitor cash handling and staff activity to minimize shortages and errors

People Management

• Support the performance appraisal process and ensure it is meaningful and consistently applied

• Coach and train staff to build skills, competence, and confidence

• Provide clear, honest, and constructive feedback

• Step into operational roles (including cashier duties) when necessary to support business continuity

• Identify performance concerns and take appropriate action to improve results

• Communicate staffing needs, challenges, or concerns to the District Manager and Human Resources

Maintenance & Facilities

• Ensure stores are clean, orderly, and well maintained

• Monitor the proper use and maintenance of equipment and facilities

• Manage supplies to control costs and ensure availability

• Report maintenance issues and obtain approvals before repairs are completed

• Coordinate with service providers to minimize downtime and operational disruption

• Recommend equipment or property upgrades when necessary

JOB REQUIREMENTS

Knowledge

• Customer Service

• Store Operations and Administration

Skills

• Strong leadership and people-management skills

• Excellent customer service and interpersonal abilities

• Analytical, problem-solving, and decision-making skills

• Effective verbal, listening, and written communication skills

• Strong computer and reporting skills

• Ability to manage multiple locations and teams simultaneously

• Effective time-management and organizational skills

Personal Attributes

• Honest, trustworthy, and professional

• Respectful with strong cultural awareness

• Flexible and adaptable in a fast-paced environment

• Strong work ethic and sense of responsibility

• Confident, driven, and enthusiastic

• Able to work under pressure and handle challenging situations

• Willing and able to travel and work in all weather conditions

• Demonstrates integrity at all times

HOW TO APPLY

Interested persons are invited to apply by sending their resume to careers@pggames.com.

Shortlisted applicants will be contacted.