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  • Full Time
    SLS Baha Mar SLS Baha Mar, Baha Mar Boulevard, Nassau, The Bahamas
    Job Title:  Director of Sales and Marketing Reports to:  General Manager SLS at Baha Mar’s Director of Sales and Marketing will work together with the General Manager and is responsible for directing, coordinating, training, and supervising the Sales Managers, Revenue Management team, and the Sales Administration team in all sales-related activities including direct sales efforts, follow-up, and proper sales administration. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: Bachelors degree in Hospitality, Business, or related field preferred 5+ years of Sales & Marketing leadership in a similar-sized operation required Management experience required Experience preferably in an upscale or lifestyle brand hotel  Description of Responsibilities SLS at Baha Mar’s Director of Sales and Marketing will be responsible for directing, coordinating, training, and supervising the Sales Managers, Revenue Management team, and the Sales Administration team in all sales related activities including direct sales efforts, follow-up, and proper sales administration.    Responsibilities will include, but are not limited to: Direct and manage all group, transient, and sales activities to maximize revenue for the brand within their scope of responsibility Prepare, implement and compile data for the strategic sales plan, monthly/annual SMART goals, annual goals, sales and marketing budget, forecasts and other reports as directed/required Develop rates, group ceilings and deployment strategies through review of competitive data, demand analysis and mix management Conduct and attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/ requested Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies Monitor production of all top accounts and evaluate trends within said market; ensure sales staff is held accountable for those accounts within their respective territories Coordinate all non-group transient sales and catering solicitations to maximize market mix Conduct regular business review meetings with Sales and Catering, operations staff and General Manager Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and ensure that all Sales Managers conduct thorough site inspections Develop strategies to increase and maximize market share from competitors Other duties as assigned
    May 21, 2019
  • Full Time
    Atlantis Atlantis Bahamas, Paradise Island, Bahamas
    Job Title: Manager IT Security & Compliance About the Company A unique ocean-themed resort destination, Atlantis offers a variety of accommodation choices, from the relaxed tropical ambience of the Beach and Coral Towers, to the iconic Royal Towers, to the sheer luxury and contemporary all-suite style of The Cove. With its enviable location directly on Paradise Beach, The Reef features all the comforts of home in spacious studios and one-bedroom suites. Regardless of where you choose to stay, you will enjoy full access to the wonders of Atlantis. Come and explore a world beyond extraordinary. Job Summary The IT Security & Compliance Manager is responsible for oversight and coordination of the Governance, Risk and Compliance program within information systems security. The manager is responsible for maturing the com any's information security strategy and program based on key processes, practices, a d standards necessary to manage information systems risk and security. Main Duties & Responsibilities Design, recommend, and implement security enhancements by evaluating current systems and procedures, researching trends, an anticipating requirements Manage and assist in day-to-day information ecurity monitoring to identify and remediate information security risks, threats and vulnerabilities Develops test plans and detailed test procedure to assess operating effectiveness of IT technical and process controls Coordinates the development of information security policies, standards, procedures, and guidelines Ensures the corporation's policies support compliance with best practices and external requirements Oversees the dissemination of policies, standard , procedures, and guidelines to the corporate community Coordinates the development and delivery of an education and training program on information security and privacy matters for all owners, users, and custodians of the corporation's information resources Works with local business unit security management personnel on compliance issues as necessary Develops and implements an incident reporting and response system to address security incidents (breaches), responds to alleged policy violations, or complaints from external parties Develops and implements an ongoing risk assess ent program targeting information security and privacy matters; recommends meth ds for vulnerability detection and remediation, and oversees vulnerability testing Requirements Four-year degree in computer science Certified as a CISSP, CISM or CISA Six years' experience as security administrator engineer in technical/ professional services environment Strong security experience with Microsoft Windows and IBM AS400 environments Knowledge of configuration management in buding software development and design, change management, version control, release management, and information systems management and respective toolsets Strong expertise in technical/ professional se ices environment, demonstrating a comprehensive range of security and compliance related skill-sets
    May 21, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Lead Lifeguard Perfect opportunities begin with Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Lead Lifeguard is responsible for ensuring the smooth day to day operation of the designated aquatic recreational facilities. Providing assistance and support to the lifeguard team as and when required. They will create schedules allowing for adequate cover of all duties and will directly report to the Waterpark Supervisor .The Lead Lifeguard will work with the manager when applicable to facilitate all training needs. The Lead Lifeguard will manage performance of lifeguard staff, beach, pool and galleon. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: Manages and coordinates performing the following essential duties and responsibilities. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues and throughout the ship. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees. Specific Duties: Perform rescue of guests in danger of drowning and be alert to accidents. Administer first aid, CPR, Oxygen and AED as needed in accordance with training received. Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined by the Recreation and Aquatics Management. Supervises and provides surveillance of swimmers and guests during ship call days. Possesses a general knowledge of pools, rides, and attraction operations.  Enforces the rules and regulations of the Thrill waterpark or Pool or Beach locations. Advises aquatics management of unsafe and unsanitary conditions.  Provides superior customer service to all guests by assisting all in a polite and expedient manner.  Performs daily routine chores and maintenance of waterpark to ensure neat and orderly appearance.  Ensuring the uniform and grooming policy is adhered to within their area of responsibility. To observe entire beach and pool operation and ensure all other Lifeguards are in position on their towers and ready to take command of any rescue scenario. Monitor water activity and ensure no guests travel beyond the designated buoy lines. Informing the Management of the need for repairs, maintenance of equipment within their area of responsibility. Exercise full morning set up for call day preparation including all rescue equipment, rescue kayak and inspect all equipment ensuring in full safety compliance. Involvement in the pre and post open and closing procedures of the Island with all teams which will include assisting teams with beach set up and close. Monitor activities around aquatic recreational facilities to prevent or preempt injuries and provide assistance to guests as and when required, while ensuring the well-being of guests within the area. Report, document and follow up with any accidents, injuries or incidents around the aquatic recreational facilities. Ensure the pool areas are tidy, answering questions, enforcing policies, rules and regulations in a polite yet confident manner. Assist, monitor and operate designated aquatic recreational spaces including, but not limited to; opening and closing, monitoring pool locations, water attractions and general activities around the pool areas. Work outdoors guarding aquatic recreational areas, which involves standing in the sun exposed to external elements throughout the day . Be fully lifeguard qualified and certified, and maintain company required qualifications and licenses. Participate in regular training, including but not limited to; Lifeguard training, CPR/First Aid, AED, recurring in-service training, re-certification, and any other as deemed appropriate from management. Participate and facilitate (once Instructor Certification is achieved) all Lifeguard initial and re-certification trainings and provide facilitation for all internal audits, in-service trainings. Work with the Waterpark Supervisor to coordinate all communication related to training, SOP development and on-site unannounced audits. Understand the workings of the Lifeguard Portal to assist with the tracking of lifeguard information and qualifications. Ensure required opening and closing safety checklists are complete and signed. Ensure all staffing schedules, rotations, and daily duties are in place and complete. Set up and verify that supplies and equipment are available during operating hours and maintain as needed. Monitor the safety equipment inventory and ensure that all pars are at capacity. Communicate with the Island Management and other Lifeguard Team Members for routine communication and emergency situations as deemed necessary. Ensure adequate supplies are available for daily operation and confirm recreational areas are adhering to all SQM/SOP guidelines. Any other reasonable request by Leadership including development and training classes. Uphold the general safety management responsibilities in areas and operations under their control. Attend emergency duties / drills as assigned in the ship Emergency Management Safety Plan. Perform other related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees will be required to perform any other job-related duties assigned by management. Qualifications: Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required. Demonstrated aptitude for the financial aspects of managing departmental budgets. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the aquatic facility needs of the vessel. Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Knowledge of policies and practices involved in performance management. Ability to manage international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary process through coaching and counseling to improve performance. Completion of high school or basic education equivalency required. 2 years’ experience as a supervisor, previous Lifeguard experience preferred. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard. Successfully complete company’s lifeguard training and earn a license, complete the physical requirements of the Swim Test. Demonstrate the ability to swim a minimum of a 500 meter swim, 3-5 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency, including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
    May 21, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Waterpark Supervisor Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Waterpark Supervisor is responsible for ensuring the smooth day-to-day operation of the designated Waterpark recreational facilities. This role oversees all aspects of the Waterpark experience including ride and pool operation, health and safety, guest service, cleanliness, revenue generation, expense control, and the upkeep and maintenance of the park areas and equipment. Additionally, the Waterpark Supervisor must ensure compliance with all laws, health and safety procedures, manufacturer guidelines, and standards set forth by the lifeguard program. They must also possess knowledge of the pool and plant equipment, and demonstrate the ability to react appropriately to adverse weather and water conditions. As a leader in the organization, he/she must lead and inspire all employees to work to their highest capabilities and ensure they continuously develop talent in the department. This includes fully controlling manning levels to maintain a positive and safe work environment as well as monitoring training needs and facilitating training. The role also supports the Lifeguard Team Leads and Lifeguards as and when required. This position reports directly to the Aquatics and Recreation Manager. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, public health guidelines, environmental, and safety policies. Each employee may be required to perform other functions. Each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard and Island employees. The role performs the following essential duties and responsibilities: Specific Duties: Manage 3-5 Team Leads that supervise a total of 70 employees in the Waterpark. Set the overall direction, coordination, and evaluation of Waterpark employees in accordance with the organization’s policies. Recruit, hire, and train all new employees. Clearly explain all expectations, roles, and responsibilities to employees. Develop, implement, and monitor schedules and rotation sheets for the waterpark operation. Assign, schedule, coach, counsel, and discipline employees by communicating job expectations and enforcing policies and procedures. Plan and review compensation actions, and permit advancement for those qualified and interested in career development. Create and deliver job specific trainings and competency testing in order to equip all employees with the skills, knowledge, and attitude to perform their jobs. Work to maintain an efficient and cooperative atmosphere among employees. Role model and reinforce all company policies. Maintain a working knowledge of general and departmental safety procedures. Attend safety training programs and in-service education as required. Maintain a complete knowledge of the waterpark including the operating procedures for all attractions and guard positions. Conduct daily visual inspections and safety checks of all rides, attractions, and operating areas. Ensure all areas of concern are fixed before the ride or attraction is placed in operation. Identify safety hazards, housekeeping issues, or maintenance requirements and report issues to the appropriate channels. Ensure incidents and near misses are documented, investigated, and corrective action is taken, when required, to reduce the likelihood of reoccurrence. Train Team Leads and Lifeguards to respond quickly, intelligently, and decisively to incidents and emergencies. Train Team Leads and Lifeguards to effectively communicate with guests during operational changes and evacuations. Regularly participate in emergency scenarios to maintain a “rescue ready” culture. Regularly communicate with the Maintenance departments to optimize ride safety (i.e. Safety Checks, Lock-Out-Tag-Out, Visual Inspections, etc.). Lead and document the daily, weekly, and monthly routine maintenance inspections of all waterpark equipment. Participate in Preventative Maintenance planning with Site Management. Ensure Team Lead and Lifeguards recognize unusual conditions and are always ready to initiate appropriate operational changes. Ensure all Team Lead and Lifeguards operate rides and attractions as per manufacturer’s guidelines and internal procedures. Conduct opening and closing procedures of the Island including designated areas of the beach facilities to make show ready. Maintain park cleanliness by straightening out furniture, organizing tubes, returning life jackets to stands, picking up garbage, etc. Maintain a general knowledge of the entire island operation. Understand the workings of the Lifeguard Portal to assist with the tracking of lifeguard information and qualifications. Project a positive public relations image to employees and guests at all times.   Actively manage the daily operation using the “Manage by Walking Around” technique. Display a friendly, helpful, and cheerful attitude while communicating effectively with employees and guests. Ensure all employees have current information and are equipped to respond to guest needs and anticipate their unstated ones. Turn problems into opportunities by actively listening to and quickly resolving guest complaints. Actively seek and assist guests and be available to answer questions. Implement initiatives, changes, and trainings aimed to continuously improve the guest experience. Enforce all rules and provide crowd control in a friendly and fair manner. Attend management meetings and other meetings as assigned. Work with the Aquatics and Recreation Manager to coordinate all communication related to training, SOP development, and on-site unannounced audits. In the absence of an Aquatics and Recreation Manager, the Waterpark Supervisor will assume the administrative responsibilities. Support the preparation of financial budgets and analysis for Site Management team. Qualifications: Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint, Amos, and crunch time required. Demonstrated aptitude for the financial aspects of managing departmental budgets. Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Knowledge of policies and practices involved in performance management. Proven ability to manage international staff in a positive and productive manner by motivating, developing and managing employees as they work. Proven ability to utilize and administer the disciplinary process through coaching and counseling to improve performance. Knowledge of health and safety procedures for pools and waterparks would be an advantage. Bachelor’s degree (B.A.) from four-year College or university, or one to two years related experience and/or training; or equivalent combination of education and experience. Must have at least 3-5 years of lifeguarding experience. Must have prior experience supervising and instructing lifeguards. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: Must be physically fit and able bodied to be trained as a lifeguard. Demonstrate the ability to swim a minimum of a 300 meter swim, 2 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency, including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds. Work Environment: While performing duties of this job, the employee is required to walk outdoors in extreme humid and hot conditions for extended periods of time. This is a position where duties are exercised outdoors and walking in sand and uneven surfaces will be required. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 21, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Cook Assistant Commis Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Cook Assistant Commis is responsible for preparing and cooking high quality foods according to Royal Caribbean International's recipe standard. Primarily assist the Chef de Partie and be capable of executing heavy production demand on a daily basis. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Specific Duties: Each culinary Island employee reports to their workstation assignment on time and properly groomed and dressed according to Royal Caribbean International’s The Royal Way. This includes a clean uniform, name tag, Chef’s hat, apron, hair net for ladies, calibrated thermometer, neckerchief with gold color neck slide, company approved specified safety shoes and wearing appropriate PPE according to assigned tasks. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts one’s self in a professional and courteous manner at all times. This consists of physical and verbal interactions with Guests or fellow shipboard and island employees and/or in the presence of Guest contact, and employee areas. Collaborates with the assigned station-head, usually the Chef de Partie to review the requirements of the day’s meals and time frames for service. Practices at all times HACCP and onboard sanitation and hygiene standards, in compliance with ship’s international itinerary. Acquires proficiency in regards to onboard public health control plan to ensure all foods, served and prepared, are safe for consumption. Records food temperature, and prepares other required logs. Learns about OPP and practices common procedures to prevent outbreak. Works with assigned station team members or all others in a cooperative, productive and effective manner. Provide new employees a positive example and guidance on daily activities and familiarization of the work place. Knows and operates all equipment according to Company’s standard operating procedures. Adjusts thermostat controls to regulate temperature of refrigerators, ovens, broilers, grills, roasters, steam kettles, etc. Tests equipment to ensure accuracy of temperature gauges, heating or cooling elements, etc. Reports to station head all malfunctions and requests necessary repairs. Maintains cleanliness of all utensils and equipment in their assigned section, taking care not to splash water inside the electrical components to prevent damage. Handle carefully all equipment by placing them in the right storage areas and never allowing anything to drop onto the floor while transporting to other location. Report immediately to supervisor any equipment that is out of order or needs to be repaired. Pick up food items from the ship provision store and deliver food products to certain outlets. Remove empty cartons and boxes in the provision area and bring them to incinerator room. Practice correct garbage separation. Follow Island preparedness plan for all venues for ship call day Organize and prepare meals in place. Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles. Evaluate foods being cooked by tasting, smelling, and determining the correct food temperature by using a calibrated and sanitized thermometer. Works in various stations that prepare meat, fish, vegetables, and other foods for baking, roasting, broiling, grilling, braising, sautéing, steaming, etc. Perform multitask activities such as wash, peel, cut and shred fruits and vegetables. Butcher chicken, fish and shellfish. Cut, trim and bone meat prior to cooking or serving. Places food items, portions and garnishments in accordance with Royal Caribbean International’s corporate recipe standard. Ensure all foods on plates at Coco beach Club are correctly portioned and served uniformly. While working in front of the house or buffet areas must be able to explain ingredients in the menu and preparation techniques. While working at the company’s private destination, consider safety of one’s self, colleagues and guests. Be familiar with the nearest first aid station, location of safety equipment and routes around the island’s work station. Ensure to provide guests with professional and friendly service at all times. Responsible to secure Company property and food products brought to the island. Must work in best sanitary condition as applied onboard including standard of hygiene and cleanliness. Cleans workstations before and after meal preparation. Follows cleaning procedures for work surfaces, and all related equipment and utensils. Assembles workstation for the next meal preparation shift. This includes cleaning of food storage areas and refrigerators. Practice ergonomic exercise such as stretching before reporting for duty. Required to report first stage of illness or health disorder to immediate supervisors. Attends meetings, training activities, company culinary training course and all other work-related activities on time. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: Proof of cook apprenticeship completion or equivalency. Minimum 3 years kitchen experience in a 4 star hotel, restaurant or high volume food service facility. Ability to read, interpret, demonstrate culinary fundamentals and knife skills. Possesses sound knowledge of food handling procedures with regard to public health standards and kitchen cleanliness. Knowledge of food ingredients from international classical dishes. Ability to identify and operate common kitchen equipment such as grinders, deep fryers, ovens, Bain Marie, mixers, etc. Ability to work positively and cooperatively in a diverse team environment. Ability to communicate tactfully with others. Completion of high school or basic education equivalency preferred. Computer literacy is a plus. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Ability to speak additional languages such as Spanish, French or German preferred. Be able to compute basic arithmetic. Physical Requirements: Must be able to stand in the sun and endure external elements during work assignment. Long periods may be endured in hot humid outdoor environment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency procedures and drills. Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency. Ability to lift and/or move up to 50 pounds. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! RCL is an Equal Employment Opportunity employer.
    May 21, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Food Safety Officer Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Oversees all initiatives related to food safety and hygiene standard in Food and Beverage areas.  Coordinates all cleaning and sanitation procedures to ensure all F&B venues are in compliance with both company and international sanitation standards by following public health guidelines.  Conducts food safety and public health training for F&B employees continuously.  In charge of monitoring and leading the Galley Stewarding team in following their daily assignments and duties giving emphasis on Clean As We Go Program.  Manage annual cleaning supply budget, look for and suggest possible efficiency to achieve target.  Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, U.S.P.H. and HACCP guidelines, environmental and work place safety policies and procedures. Working knowledge of Advanced Wastewater Purification (AWP) System.  Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship.  In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.  This Position will report directly to the Food & Beverage Manager/Director and Executive Chef regarding corporate Public Health policies and implementation of sanitation programs including Outbreak Prevention Plan (OPP). Provide strategic and operational direction and leadership in all F&B areas in regards to administering food safety and sanitation program.  Accountable for managing the annual galley cleaning supply, budget and possible efficiencies.  This individual should inspect food storing and distribution facilities as well as assisting the Executive Chef on loading days with quality control, temperature spot checks and handling of food items received to the ship. Implementing, establishing and maintaining compliance with internal and external Public Health requirements. Develops procedures, guidelines and checklists for inspections.  Provides detail reports to all food & beverage management after internal inspections and ensures follow up.  Analyzes current procedures versus new technology and makes recommendations to management for implementation.  Offers technical leadership and support to assure procedures are followed at all times.  Conducts extensive sanitation inspections in all F&B working areas, including, but not limited to the following functions and at outer islands: galleys, guest and crew dining outlets, room service, bars, bar pantries, provision, preparation rooms, chemical lockers and private destinations. Gathers samples and tests parts, components and materials to determine conformance to standards. Utilizes a variety of tools in the sampling process such as company computer, camera, flashlight, thermometers, chemicals and hand tools.  Reviews public health inspection report and corrective actions from the fleet for compliance and uniformity and special reports concerning the inspection results, departmental activities, issues, quality systems, equipment, schedules, and non-compliance items. Reviews overall sanitation compliance and quality issues with the Food & Beverage Manager/Director and F&B sub-division heads. Directs actions required to correct non-compliance items and follows-up with shipboard management.  Ensures, along with assigned division head, that all equipment repairs comply with all guided requirements and units are safe to work with. This includes deck tiles, stainless steel bulkheads, walls and seams, correct coving and any other fixture and furniture in all food and beverages areas.  Support, administer and manage galley AVO and if necessary brings forth pending repair issues to upper management to intensify results and expedite solutions.  Initiate required preventive maintenance issues in close cooperation with facilities team and effectively utilize AMOS maintenance system.  Serves as primary liaison between shore side corporate galley equipment support, and the ship.  Develop standardized training materials and conducts compliance training in regards to food safety, OPP, sanitation procedures and guidance to shipboard food & beverage management and crew. This may be conducted individually or in a group setting.  Determines public health knowledge and hygiene standards for crew and management to provide development and training plans.  Follow up on pending public health issues until full compliance is reached. Be able to impart recommendation that will rectify non conformity and coordinates with shore side corporate management to expedite corrective action.  Works with food & beverage management in the implementation, required procedures and execution in the event of an outbreak in accordance with the company’s Outbreak Prevention Plan (OPP). Corrects deficiencies resulting in an outbreak and implements procedures to prevent any re-occurrence.  Ensure consistent public health practices are carried out in all food & beverage outlets and venues in day to day operation. Communicates scheduled and unscheduled simulated inspections.  Convey messages directly to supervisor in charge in regards to unsuitable conditions that need to be address immediately, needing particular attention. Coordinate with the Environmental Officer in regards to accurate use of Material Safety Data Sheet, Personal Protective Equipment and proper waste management, including ways of maximizing use of cleaning chemicals. Provide the knowledge and support to assist the ship to identify problems, initiate corrective action, track compliance and, as a result, reduce their average USPH/Public Health inspection write-ups. Initiate ‘Best Practices’ for the team. Inspect and audit procedures, logs and day-to-day functions in all food & beverage areas under the scope of sanitation procedures.  Ensures compliance with work place safety and acts as the principal Work Place Safety Ambassador for the F&B Division. Directs and efficiently manages the functions of Galley Stewarding department in partnership with the Executive Chef and team. Works closely with culinary management in driving and owning compliance to all “ Clean As We Go ” procedures.  Supervise, coach, develop leadership and monitoring responsiveness of the Galley Stewarding Supervisors.  Fully responsible for inspecting all F&B ware washing machines, verify if any cleaning process has taken place during the operation hours.  Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.  Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: Working knowledge and extensive experience conducting public health and environmental inspections in the hospitality industry and/or cruise ships. Extensive knowledge of United States Public Health (USPH) regulations and the Vessel Sanitation Program (VSP). Certification in “ServeSafe” food handler’s certification course is a plus, any other appropriate certification classes; i.e. HACCP (Hazard Analysis of Critical Control Points), UKPH (United Kingdom Public Health) certification, or other internationally recognized certification, a plus. Ability to conduct training sessions at all levels; one-on-one or to large groups. Working knowledge of computers, internet access and the ability to navigate within variety of software packages such as Excel, Word and PowerPoint. Bachelors degree in hospitality management, business administration or related science, field from an accredited college or university or the international equivalent preferred. Demonstrate ability to facilitate work in a team environment and to build and maintain collaborative partnerships across organizational boundaries. (Culinary, Beverage and Food Service) Ability to work in a multicultural environment with respect and sensitivity for diversity. Ability to effectively interact with vendors, consultants and regulatory agencies during inspection, audit and support visits. Internal and external candidate must have a culinary background or worked as a Chef ashore. Internal and external candidate must display strong commitment to the scope of work, must posses strong communication and leadership skills being able to motivate and lead various teams in F&B division especially Culinary Stewarding team in all aspects of food safety, correct cleaning procedures and general public health policies. Must be a positive individual with personality, lots of self initiative and drive. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. In accordance with this is the ability to write reports and letters grammatically correct in English.  Ability to speak additional languages such as Spanish, French or German preferred. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Crew Admin Officer Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Reporting directly to the Human Resources Manager, the key responsibility of this position is to oversee all non-financial aspects of the crew office. Primarily responsible for Sign On and Sign Off process, as well as managing the Berthing plan, supports HR Specialist on Crew Activities/events that foster improving Crew morale. Ensures the delivery of exemplary service and dedicated support to our Island employees. Essential Duties & Responsibilities: Royal Caribbean International expects each Island management team member to relentlessly exemplify the principles of the Anchored in Excellence Credo to all team members. In addition, all duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Gold Anchor Standards, SQM standards, USPH guidelines, environmental, and safety policies. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact. Oversees the crew sign-on and sign-off process, as directed by the Human Resources Manager, reviewing documentation such as passports, Medical, NIB, etc. to determine validity of documents. Refers unusual documentation to the HR Manager. Ensure accuracy of employee records Support the HR Specialist in organizing activities for the Employee that foster good Island employee morale. Ensures Employees receive all documentation prior to sign on, including airline tickets and work permit Coordinates with the shore-side support group the embarkation and repatriation process for Island employees Performs a variety of related duties, as directed by the HR Manager Administers the Island employee cruise privileges to ensure that all cruise requests submitted by the employee are processed Observes flexible desk hours based on the itinerary and needs of the employee answering inquiries pertaining to services and general information. Responds to concerns or complaints from any employee in a considerate, professional and positive manner. Takes ownership of concerns, follows up and consults with the HR Manager as necessary. Effectively administers operational guidance and support to the Financial Controller team (CPM) as necessary, through synergetic communication of Crew issues. Routinely confers with Human Resources Manager and Crew Payroll Manager to implement improvements and revisions to processes in the Crew Office. Maintains the confidentiality of all employee related information and any financial transactions made by the Employee. Ensures the continuous updating of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes. 14. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Island employees will be required to perform any other job-related duties assigned by their supervisor or management Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Technical Storekeeper Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Technical Storekeeper is responsible for the purchasing and inventory functions and assists in developing and controlling the budget and cost control. Technical Storekeeper is responsible, under the direction of Assistant Site Engineer and Site Engineer, for the proper handling of all spare parts and materials.  Essential Duties & Responsibilities: Be advised that RCL places the highest value on the environment, and all employees shall do the same. Those assigned to this position shall work with superiors and subordinates to understand and comply with the company's environmental policies and be committed to safeguard the environment. He shall directly and immediately inform his immediate superior if he becomes aware of any system that does not comply with RCL policies. The Duties of the Technical Storekeeper are to be addressed and carried out under the direction of the Assistant Site Engineer and Site Engineer. Assists in the functions regarding Technical Procurement (Purchasing), Inventory, Budgeting and Cost Control directly related to AMOS. Follows the policies and procedures for Inventory Control (cycle counts, physical inventories, order picking, etc.) and Returns (landed goods - LGA processing). Generate all Requisitions Forms (except Service Requisition Forms). (Division/Department Heads will approve these forms) Communicate directly with the RCL’s Technical Purchasing/Logistics Department shore-side regarding AMOS Requisition Forms, Queries and Purchase Orders. This will be achieved via e-mail, Lotus Notes “Sametime”, and when necessary, via telephone. Communicate directly with vendors when necessary. Continuously will follow up on orders to ensure timely delivery of the product. Assist Department Heads with budget proposals. The Technical Storekeeper shall place in request all parts necessary for the storeroom for Division Heads final review and approval. Provide input to the Department Heads related to stock requirements. These duties include maintaining an orderly and rational storage system, continual updating of spare parts, materials, and consumable stores in AMOS. Issue a weekly inventory list for chemicals stored in chemical locker and/or additional Technical spaces. Clearly label all parts and tools. Check In & Out parts and tools. Check deliveries against purchase orders for accuracy and updating the Delivery Discrepancy Report (DDR) for the Site Engineer to submit to Supply Chain. Update AMOS to reflect that materials are physically received as promptly as possible, in cooperation with the Site Engineer. Adequate protection of all parts and tools in storerooms. Clearly marking all reconditioned spare parts. Shall keep oxygen and acetylene storage in correct and good order. Additional routines and work as assigned by Site Engineer. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Extensive understanding of AMOS, as well as other extended Office Applications used within RCL. It is a must to have a working knowledge of the Intranet, and the budgetary / account model. General knowledge of the Marine/Technical environment. Knowledge of the Inventory Management philosophy Possess a minimum of 3 years experience within Cruise-Ship Onboard in the Marine/Technical environment. Good interpersonal skills to communicate with all levels of management and employees are necessary. Working knowledge of personal computers with associated financial software and communication packages. Technical Background and training is an asset. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Aquatics, Land Tour & Activities Supervisor Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Oversees and monitors Aquatics and Island and Land Tour programs at all  Royal Caribbean’s Private Destinations. To ensure total guest experience achieved through delivering a flawless program at all levels ensuring the maximum safety of guests and employees while enhancing product delivery, generating revenue streams and ensuring optimum knowledge shared with all employees as it relates to Rescue, Safety, Maintenance, Risk, Guest Satisfaction and compliance. Essential Duties & Responsibilities: Monitor application of safety standards in training, tour guiding, maintenance of equipment etc. Proposes changes of existing standards or implementation of new procedures when needed to improve safety efficiency. Measure, improve and monitor all product delivery as it relates to RCI’s land and Island tours ensuring tour descriptions and delivery are accurate, provide a superior guest experience. Monitor delivery of training programs for Aquatics staff members such as rescue, safety, maintenance and any other area that involves liability of any risk. Inspect and monitor the guest end product and look for enhancement and efficiency Monitors safety of guests and employees on tours and PD facilities; analyzes incidents and accidents in order to identify ways to prevent them and improve future overall safety. Oversees working conditions, rescue gear and maintenance equipment available. Analyze equipment cost replacements and oversea vendor contracts to ensure preventative maintenance is effective and executed Monitors tour vendor operation and addresses safety or quality concerns. Oversees hiring process documentation, to ensure essential qualifications are met for each position in all Private Destination Monitors ordering and purchasing of rescue and maintenance gear if needed, also logistics of the same. Shall have oversight and act as auditor for the correct and timely presentation of the Investigations and resolution of incidents in accordance with SQM Workplace Safety. Provide Guidance to the investigation team as appropriate ensure the incident investigation is completed in compliance with the investigation policy and procedures Ensure the investigation is conducted appropriately for the severity of the incident Participates in planning, development and implementation of projects together with PD management. Monitors tours on a rotating basis in order to constantly review quality control Inspects new excursions in ports as directed by the Shore side Excursion Department. Manages the financial budget for the assigned area, including the successful identification of expense reduction through cost control.  Develops and executes tactical plans to achieve financial targets Partners with Marketing to ensure all Aquatics, Activities and Land Tours are well represented and all collateral associated with such meets Company Standards Assess rescue procedures on a regular basis, research for updated information concerning rescue techniques and strategies. Cooperates with Tour Operators in the ports. Reviews quality issues, future operations and previous cruise comments to incorporate efficiencies Monitors tours on a rotating basis in order to constantly review quality control.. Manages the financial budget for the assigned area, including the successful identification of expense reduction through cost control. Develops and executes tactical plans to achieve financial targets Financial Responsibilities Private Destinations budget planning and management. Applies expertise in order to ensure performance stays within the bounds of the designated budget and with regulations and where possible, best corporate/industry practice. Provides input on Revenue generating opportunities and partners with shipboard Leaders and teams to market all Island revenue tours and revenue generating activities. Pro actively makes recommendations for cost savings Qualifications: College bachelor degree preferred Lifeguard instructor certification. Minimum of 5 year experience in a management position in tours, water-sports, amusement/water park, resort, sales, hospitality, customer service or similar field. Knowledge and Skills: Previous exposure to international environments strongly preferred. Previous experience in water sport/amusement parks/tours safety planning and procedures. Demonstrated leadership capabilities Effective verbal and written communications skills. Ability to write Standard Operating Procedures for large Organizations Computer literacy in MS Office, purchasing and maintenance systems, accounts payable, email, Internet etc. Leadership techniques and training methods. Knowledge of policies and practices involved in the human resources function. Ability to supervise international staff in a positive and productive manner by motivating, developing, training and educating all all aspects of the operation. Ability to read and write English in order to understand and interpret written procedures – this includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from managers and co-workers. Leadership Effectiveness: Accepts ownership for achieving results in all areas of accountability including NPS, ratings, revenue, and expenses, Workplace Safety and Employee Satisfaction. Inspires team through encouragement and recognition of outstanding performance. Resolves conflict with fact-based communication. Fosters team unity and inspires commitment to the brand. Develops and implements new ideas for revenue and operational efficiencies. Collaborates well and works up, down and across the organization. Creates a climate of trust and mutual respect. Knows our brand standards and holds team accountable for executing against them at all times. Ensures team is well trained capable of consistently delivering against the standards. Guest facing communication is professional, on brand and visually appealing. Is a role model for others and serves as a positive ambassador Exhibits professional leadership presence, positive energy and passion in all situations. Brings out the best in his/her team through authenticity, care and humility. Ensures the effective training of all crew, including direct reports. Coaches and develops direct reports and high potential members of the Shore Ex Team. Provides candid performance feedback and takes appropriate action to improve performance. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Electrician Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Essential Duties & Responsibilities: Company places the highest value on the environment, and all employees shall do the same. Those assigned to this position shall work with superiors and subordinates to understand and comply with the company's environmental policies and be committed to safeguard the environment. He shall directly and immediately inform his immediate superior if any environmental system does not function properly. Responsible for maintenance and safe operation of all electrical equipment on site, this includes high voltage equipment. To ensure that all jobs shall be performed according to Company Standard Operating Procedures. To ensure that all documentation such as drawings, service manuals and instruction manuals of the systems they are responsible for, are available and updated "as built". To ensure that all components and parts belonging to the systems they are responsible for are fully covered by the AMOS maintenance jobs. To ensure that all items belonging to the systems they are responsible for are registered in the AMOS system. To ensure that all electrical spare parts belonging to the systems they are responsible for are available on in sufficient quantity. To report any problem & malfunction that may affect the electrical equipment system immediately to the Site Engineer, Assistant Site Engineer or Technical Supervisor. Check the suitability and correctness of all new electrical equipment brought to or fitted to the site electrical systems. Overhauling and maintaining all site electrical equipment. Operate Heavy Equipment and site vehicles May be assigned to participate with any projects and equipment upgrade that is not part of regular maintenance, as per Site Engineer's and Assistant Site Engineer’s Additional routines and work as assigned by Site Engineer and Assistant Site Engineer. Qualifications: Must hold valid license /certificate(s) in area of technical specialty. Three or more years progressive technical experience and training in a resort/marine environment with at least two years operational experience with Electrical equipment, including Power Generation, Sewage Treatment Plants, Incinerators, Potable Water Production, Laundry, Galley & Kitchen Equipment Satellite Communications and heavy operating equipment. Proven ability to work on time sensitive projects. Previous exposure to international environments strongly preferred. Effective verbal and written communications skills. Computer literacy in word processing, spreadsheets, purchasing and maintenance systems, email, and Internet. Ability to work with an international staff in a positive and productive manner. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests and employees. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, management and co-workers. Ability to speak additional languages, such as Spanish, French or German, is preferred. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Upholsterer Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Upholsterer is responsible for the maintenance and conservation of the Island's upholstery, carpets, wallpapers, uniforms and other related elements. Upholsterer appointed by the Assistant Site Engineer or the Technical Supervisor. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in various venues and throughout the ship. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. The Upholsterer shall complete the familiarization form of Chapter 2 according to the established procedures. The Upholsterer shall be familiar with the Safety & Quality Management Program including his responsibilities in the Safety Organization according to the Emergency Plan and the Station Bill. Responsible for the maintenance and repairs of furniture in both the crew and passengers’ areas. Wallpapers, awnings, carpets and other decoration items are within the range of his responsibilities. He is responsible for the inventory and control of all fabrics and material related to this field. Prompt requisitions are essential for the smooth operation of the Site.  The Upholsterer shall always act promptly when there is a problem or a passenger complaint that requires his action during the day. He shall be familiar with the procedures of solving passenger complaints, as described in Chapter 5.05 of the Fleet Operations Manual. In case of emergency, it may also be necessary to take action on off-duty hours, should he be required to do so. The upholsterer shall always use the correct safety and protection equipment provided for the daily operations. Attends meetings, training activities, courses and all other work-related activities as required. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Royal Caribbean employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: The Upholsterer shall be an experienced craftsman. He shall have a high knowledge in sewing, carpeting, wallpapering, textiles and other related topics. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Technical Supervisor Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Technical Supervisor answers directly to the Island Staff Chief Engineer, and acts on behalf of the Island Staff Chief Engineer when the Island Staff Chief Engineer is not present on the island. Is responsible for the supervision of the day to day running of all things mechanical and electrical. They give out work rotations / schedules, supervises plant maintenance, answers any calls for mechanical or electrical assistance from other department managers, and work within the technical department as a Mechanical Engineer. Technical Supervisor is authorized to make and send Purchase Requisitions, and to veto or alter any requisition requests from other people, in the interest of budget restraints or any other good reason for safe operational practices. The Technical Supervisor is also authorized, (during the absence of the Staff Chief Engineer), to maintain weekly and monthly records. It is also incumbent on the Technical Supervisor to ensure all Standard Operating Procedures ( SOPs ) are being observed, and report to the Staff Chief Engineer or the Island Site Engineer. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Inventory Control Specialist Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: This position is an individual contributor responsible for assisting the Inventory Manager, and Hotel Storekeeper in the function of managing inventory levels, ordering, accuracy rates, and inventory controls on the Island for the Hotel and Food & Beverage Department.    This position will be the single point of contact addressing the Island Inventory System and all administrative functions associated with the management of the inventory. This role establishes and drives a positive working environment and focuses on the Internal Customer while operating with optimum Safety in all activities with of our guest and fellow colleagues in mind. Monitors the safety and comfort of our guests and employees as it relates to the safe transportation of any island provisions and Safety transport of food. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties & Responsibilities: Serves as the primary contact for the Inventory System maintenance, data entry and report creation.  Produces accurate and timely reports that assists in the Inventory Manager in the function of effective demand planning that drives the ordering of materials for all hotel related functions. Produces accurate and timely reports that assists in the Inventory Manager in the function of effective demand planning that drives the ordering of materials for all hotel related functions. Responsible for processing the final master order submitted to Supply Chain and the resolution of any discrepancies associated with the order with the proper input from the Inventory Manager. Reviews event schedules and related information and confers with management to determine supply requirements, identifies overdue materials and tracks material. Reviews and takes action on all system exception reports associated ordering, requisitions or pricing. Produces performance metric reports relating to inventory accuracy, turnover, space utilization, order efficiency, voyage summary and inventory obsolescence to be reviewed by the Inventory Manager, Hotel Storekeeper Responsible for the production of consumption reports associated with Food and Beverage and Hotel Consumables on a daily and voyage basis. Responsible for the reconciliation process associated with the provisioning of the ship on loading day within the specified timeframe and the communication of discrepancies to the Inventory Manager.  This function includes receiving inventory into the system, comparing delivered, invoice and ordered quantities and review of pricing in the system with invoice. Responsible for maintaining all administrative logs associated with cycle counts. “Key controls”, loading recaps, quality issues and others as assigned. Performs audit and review functions associated inventory matters at the request of the Inventory Manager. Reviews Open PO by Vendor report during loading, to ensure all deliveries for items ordered have been received for the current voyage including those deliveries from the Logistics Center. Assists Inventory Manager and Hotel Storekeeper with receiving on the pier during loading. Inventory accuracy in the Food & Beverage, including the equipment Inventory inside each island venue, and Hotel Storerooms compared to the system and reports anomalies to the Inventory Manager. Performs administrative functions as needed for the Inventory and Provisioning team. May be required during Perfect Day build to assist in receiving of new build equipment furniture, fixtures and fittings Will be required to set up, install and the software crunch time for the new build Be prepared to establish efficient systematic storage systems inside the newly constructed store rooms Manage the Perfect Day Uniform orders and create a uniform manual and distribution system with the Inventory Manager Correct recording of beverage disbursement and reconciliation for the ship call days Establish correct par for all Hotel, F&B Inventory, Equipment, Laundry Chemical, Hotel Chemical supplies and establish a for OPP. Reviews documentation associated with the requisition of stock and coordinates the delivery of items requisitioned to various locations in accordance with their internal customer needs. Attends meetings, training activities, courses and all other work-related activities as required. Performs related duties as required.  This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Financial Responsibilities: Monitor inventory of cleaning materials, send requisitions to inventory manager. Qualifications: High school diploma or general education degree (GED) Minimum of 2-year experience in a similar position. Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required Knowledge and Skills: Previous exposure to international environments strongly preferred. Leadership capabilities. Effective verbal and written communications skills Basic computer skills. MS Office, Internet. Planning and problem solving skills. Ability to speak English clearly, distinctly and cordially. Ability to read and write English in order to understand and interpret written procedures – this includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from managers and co-workers. Must be able to work under pressure without losing concentration. Ability to work positively and cooperatively in a diverse team environment to meet overall established time-frames for the island operation. Flexibility to be engaged yet focused, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment Ability to effectively communicate, motivate and lead a team Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Island Technology Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s philosophy, The Royal Way each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. The position of Island Technology Manager is responsible for the operational and technical aspects of IT operations on the Island supporting IT business systems and related equipment by providing knowledgeable support within the timeframes defined in Service Level Agreements. The position is also responsible for the tactical maintenance of communications systems, monitoring system performance and providing support to maintain maximum uptime of all supported systems. Essential Duties and Responsibilities: Knowledgeable in all aspects of technology and IT operations including, but not limited to, procedures, server infrastructure, network infrastructure and telecommunications, primary and secondary satellite communications, workstations (desktops and laptops), portable devices and all associated peripherals. Escalates, reports, and tracks High and Critical issues to appropriate shoreside management. Monitors, analyzes, and reports on a regular basis, incident tickets of all priorities on the Island. Reviews, implements - where applicable, and ensures completion of all change requests for systems. Manages and realizes efficiencies in the budget as is related to Repair & Maintenance while balancing operational impact. Interfaces with Island division heads and shoreside operational areas, including GPS, serving as a professional ambassador for IT. Self-audits department for adherence to IT and Company policies, practices, and service levels including IT Compliance regulations. Provides after-hours support for IT-related issues. Responsible for logging all time and work as well as reviewing incident. Provide basic education for staff on site as it relates to work related programs. Leadership Effectiveness: Stays "above the line" and accepts ownership for achieving results in all areas of accountability including SGI, ratings, revenue, and expenses, USPH, Workplace Safety and Employee Satisfaction. Continuously displays inspirational leadership capabilities through encouragement and recognition.   Addresses challenges in a transparent fashion using a fact based approach at all times. Inspires commitment and pride by acting as a role model and fostering a team environment. Creates a climate of trust and mutual respect. Collaborates well and works up, down and across the organization. Active ambassador of the brand. Knows our brand standards and is accountable for executing against them at all times. Guest and crew facing communication are professional, on brand, and visually appealing. Exhibits professional presence, positive energy and passion in all situations. Brings out the best in others through authenticity, care and humility.  Financial Responsibilities Manages and realizes efficiencies in the budget as is related to Repair & Maintenance while balancing operational impact. Knowledge and Skills: Assembles and configures advanced network components. Working knowledge and experience with network security devices such as firewalls, proxies, and mobile device managers. Maintain Active Directory system by managing users, directories, and permissions. Completes standard, defined procedures for maintenance of servers and network infrastructure including, but not limited to, backups, patching, routine and preventative maintenance. Performs advanced troubleshooting to isolate and diagnose common problems. Ensures proper installation and provides first- and second-level support for all IT-supported PC's and peripherals, Internet Café workstations (Mac or PC), POS terminals, devices and peripherals. Interface with Island division heads and shoreside operational areas, including GPS, serving as a professional ambassador for IT. Contribute in the definition and execution of Island Infrastructure Support SOP’s. Qualifications: Bachelor’s degree in computer science or similar IT qualification/experience. Minimum 3-year experience working in a hospitality environment (shoreside or shipboard) preferred. Exceptional oral, written and interpersonal communication skills required. Excellent problem solving and analytical skills. Proven shipboard experience working directly with internal/external customers. Must be a fast thinker and be able to make decisions under pressure. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignments While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Island General Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Island General Manager provides guidance and strategic direction for the entire Island Leadership Team to deliver the long-term vision of Royal Caribbean and the Private Destination Islands. This role is responsible for their operational success through the effective day-to-day management and focus on delivering a safe, high quality, and exceptional guest experience. The Island General Manager will work closely with other departments to ensure they meet their targets and collaborate accordingly when it comes to achieving results. They will effectively assist the Island General Manager and Leadership Team achieve the Islands objectives and promote Royal Caribbean’s culture, strategy, and policy to all employees. Essential Duties and Responsibilities: Leadership Be a positive, consistent, and fair role model of Royal Caribbean culture. Motivate, influence, and support others to accomplish personal, departmental, and company goals. Consistently communicate with direct reports to provide guidance and enable resources to exceed Guest and Employee expectations. Liaise and actively communicate with Island Leadership, Ship Leadership, and Corporate Office to deliver objectives and exceed Guest and Employee expectations. Track the performance of the business through key performance indicators, financial reports, survey results, and direct Guest and Employee feedback. Meet business key performance indicators and implement strategic plans & objectives that support continuous improvement. Encourage and enable all Employees to deliver key business results. Propose and implement solutions to ensure high level of product quality and Guest satisfaction. Ensure good working conditions and availability of equipment and facilities, proper resources, and optimum capacity to exceed Guest expectations and achieve company objectives. Implement organizational, product, and services changes ensuring all changes are communicated effectively, supported with resources, trained, and positively promoted by all Island Leaders. Delegate and empower the team with clearly defined responsibility and authority. Be accessible to both Guests and Employees during Call Days by actively walking around the site and overseeing the operation in all areas. Administration Accountable for the overall management and administration of the site operation including maintaining of accurate records and inventories as well as the performance of all other administrative duties as required by Royal Caribbean. Ensure policies, processes, and procedures are always known and available to both Leaders and Employees. Ensure Island Leaders consistently maintain records and communicate results to Employees. Review, assess, and update the SQM and all other documents on an annual basis or when any changes are implemented. Report all key results to the Corporate Office on a timely basis. Safety Drive safety culture by regularly reviewing and adjusting the department’s efforts to train, practice, respond, and document emergency incidents. Conduct regular evacuation drills and table top exercises with Risk Management and Island Leadership. Ensure Risk Management and Health & Safety initiatives are taken to improve Guest and Employee safety. Ensure Health and Safety issues are reported, root cause solutions are identified, and corrective action measures are taken. Ensure all departments consistently deliver safety training and provide employees with Personal Protective Equipment (PPE). Manage emergency situations that may arise in order to minimize possible damage, loss, or injury to any Guests, Employees, or company property. Ensure Guest and Employee safety is the highest priority by working with Risk Management to develop and implement safety programs, documents, and trainings. Drive safety culture by regularly reviewing and adjusting the department’s efforts to train, practice, respond, and document emergency incidents. Ensure incidents and near misses are documented, investigated, and corrective action is taken, when required, to reduce the likelihood of reoccurrence. Ensure Employees are properly trained and always utilize safety equipment to prevent workplace injuries and accidents. Human Resources & Training Support the Human Resources Manager with the hiring and development of all Island Employees. Work with Human Resources and Island Leadership to identify training needs per position, develop training program for each role and departments, and implement additional modules as needed. Ensure all Island Leaders are actively managing payroll and payroll related budgets according to business needs. Ensure Human Resources and Island Leadership comply with the disciplinary policy and are consistent in their approach to performance and conduct improvement. Ensure all Employees are accurately onboarded, continuously trained, and appraised on a timely basis. Ensure Back-of-House Facilities and Accommodation are cared for, maintained, and meet the needs of Employees and Island Leaders. Responsible for the welfare and good conduct of all Employees and Island Leaders. Ensure Employee Engagement Activities are planned and executed throughout the year. Finance Effectively manage departmental budgets and resources to deliver the profit targets for the entire island. Assist with the development of meaningful and achievable budgets aligned with the company’s strategic goals. Monitor and analyze revenue and expense management to ensure targets are achieved. Consistently analyze finances to identify areas for improvement and take immediate action. Monitor island sales techniques to maximize revenue generation and ensure high customer service levels. Understand the commercial objectives of the company and ensure Employees know their individual responsibilities to achieve the company’s desired results. Monitor ordering and purchasing needed for operation on Private Destinations, communicates with supply chain, logistics, and vendors when needed. Look for opportunities for improvement of products and standards and introduction of new revenue opportunities. Actively seek and implement cost saving programs to provide positive financial results. Property Management Maintain building, facilities, equipment, and supplies in order to minimize damage, reduce waste, and control costs. Responsible for ensuring Leaders actively complete Planned Preventative Maintenance schedules, regular safety inspections, certification requirements, and record keeping. Responsible for the general maintenance of the site and all its buildings as well as onsite technical maintenance of plant and machinery including electrical, fuel, and water installations. Responsible for the maintenance of all site vehicles and equipment. Responsible for the safe keeping and good order of all tools and technical operating equipment in use on the site. Qualifications: Higher Secondary or equivalent. 7+years of experience in roles of increasing responsibility in resort, island, ship, or park operations. Knowledge and Skills: Worked in a medium to large organization. Managed senior managers/business leaders. Experience in Crisis Management. Project Management; coordinating with multiple stakeholders. Strong Leadership skills and Fluent in English. Good communication skills, Computer skills; able to prepare basic reports in excel, presentations in PowerPoint. Effective verbal and written communications skills. Advance computer literacy in MS Office, procurement, Internet. Knowledge of policies and practices involved in the human resources function. Ability to supervise international staff in a positive and productive manner by motivating, developing and managing Employees as they work. Ability to speak English clearly, distinctly and cordially. Ability to read and write English in order to understand and interpret written procedures – this includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from managers and co-workers. Physical Demands: Ability to see, hear, speak, comprehend, and communicate. Ability to lift 30 pounds. Ability to reach and bend. Ability to walk upstairs. Exposure to noise, cleaning chemicals, and dust. Exposure to extreme outdoor temperatures. Exposure to moving mechanical parts and vehicles. On occasion, may be required to climb, balance, stoop, kneel, and crawl. Work Environment: Outdoors, required to walk in extreme humid and hot conditions Office (inside) Traveling Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Lead Bartender Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Reports to the CocoCay Beverage Manager Assigned to, and responsible for leading & driving results on CocoCay Perfect Day.  Responsible, accountable and deeply committed to maintaining the integrity of all island venue’s unique original concepts, while ensuring Royal Way service standards. This hands-on role requires you to lead by example a team of Bar Island Attendants and shipboard beverage team members to drive business success while creating memorable Perfect day experience to delight and indulge guests. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s, The Royal Way, SQM standards, USPH and HACCP guidelines, environmental, and workplace safety policies and procedures. Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout CocoCay Perfect Day. General Management Support Island beverage operations by leading operations of designated beverage venues throughout the island. Implements goals and objectives based on food and beverage divisional leadership that support both ship and island initiatives. Committed to the financial success of CocoCay Perfect Day and of the company. Make guest loyalty a key driver of our business model. Authorized and empowered to make decisions at the guest contact point. Must be able to work independently as needed in order to maintain daily objectives of beverage venue/concept(s). This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.   Inventory Management Manage and support Venue teams to achieve operational efficiency. Lead Bartender must carefully monitor all inventories and strictly adhere to company’s inventory control operating procedures. Maintain venues with accurate and realistic par levels based on product demand fluctuations. Constantly review operating costs in all venues to ensure inventory is not stolen, destroyed, lost or miscounted. Check and maintain par levels on a regular basis, for all beverage items including equipment. Training and development Responsible for assessing training needs by reviewing operational weaknesses and deficiencies and provide relevant motivation, coaching and training to drive venue profitability and guest satisfaction for Island Bar attendants and feedback for the shipboard beverage team. Execute training programs for the benefit of the overall skill set of the Beverage Operations Team. Conducts regular meetings, briefings and one-on-one sessions with the Island Bar Attendants for operational feedback. Required to assist in the evaluation of the performance of the Island Bar Attendants. Venue Supervision Maintain high level of supervision & presence in throughout Perfect Day. Prioritize your supervision based on the guest distribution throughout Perfect Day. Exhibits active leadership style by setting positive operational tone in all venues with regular consistent professional interaction. Inspecting cleanliness and organization of venues Assists CocoCay Beverage Manager in optimizing team schedules including contract lengths and staffing coordination to ensure smooth team transition and consistent management coverage in all venues. Must demonstrate skills in resolving conflict among employees Qualifications: High school education or vocational; a minimum of five (5) years beverage-related experience and/or training; or equivalent combination of education and experience. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from employees and customers. Ability to calculate figures and amounts such as discounts, interest, commissions, tips, proportions, percentages. Adept with basic computer software required to effectively communicate within the division and hotel and to administrate Beverage Operation BOH needs Actively uses current management systems to monitor staffing levels, performance monitoring and related financial reports and follows up as needed. Three to five years previous bartending experience, preferably in a 4 or 5 star restaurant, lounge, etc. Ability to work independently and to quickly and accurately mix drinks according to mixology standards. Working knowledge of varying brands and quality of liquors and beers. Knowledge of varying brands and quality of wines. Working knowledge of public health standards. Working knowledge of cash registers and/or related computerized systems. Working knowledge of inventory control methods and standards. Ability to apply customer service skills according to Royal Caribbean International’s The Royal Way when interacting with guests and coworkers. Ability to provide on-the-job training to Bartender, Bar Servers and Bar Utility personnel. Actively follows ServSafe responsible service of alcoholic beverages. Successfully passes ServSafe training within the first 30 days of contract. Language Requirements: Ability to speak and read English - analyze and interpret procedure manuals and memos, technical procedures or governmental regulations. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Environmental Officer Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Environmental Officer is responsible for overseeing the company’s environmental policies, procedures and systems. This individual also provides Island expertise to Shore-side Marine Operations and Environmental Stewardship Departments to assist in the development of these policies and procedures.  Serves as the Island subject matter expert on environmental regulations. The Environmental Officer’s primary duty is to ensure that the Island is in compliance with applicable local, state, regional, federal, port state, flag state and international environmental laws and regulations, as well as, applicable Company policies. The Environmental Officer also provides direct environmental compliance assistance and advice to the Chief Engineer.  For other matters such as safety and public health, the Environmental Officer supports the Staff Captain.  Due to the nature of the role, the Environmental Officer interfaces with all departments, employees and all areas of the ship.  Given the scope of this role, the Environmental Officer has a unique responsibility for reporting any concerns or regulatory/SQM violations to the Director, Environmental Programs, if/when these are not properly addressed by the ship’s management or as directed by Company policy. The Environmental Officer position is supported by Marine Operations.  Environmental Stewardship provides technical support and oversight, as needed, on environmental compliance matters. Essential Duties & Responsibilities: Ensures service standards, Safety, Environmental and other company policies and standards are consistently maintained Serves as the expert with regards to the functionality of environmentally-related equipment and systems for meeting compliance with worldwide environmental ship operations Partners with relevant shipboard officers to verify the functionality of environmental equipment/systems (e.g. Oily Water Separator and Whitebox, AWP/AEP effluent sampling, potable water sampling, Recreational Water Systems) Supports shipboard team’s Public Health needs by assisting with the implementation of plans and programs (e.g. OPP; IPM; Water Safety Plan, including potable and recreational waters; Vessel Sanitation Program; ANVISA and ShipSan) Supports shipboard safety through various activities such as participation in Drills and emergencies; this includes competency in the following activities: Relevant aspects of Respiratory Protection program Gas monitoring equipment calibration (Royal only) Command and Control activities (e.g. during fires, oil/chemical spills, security events, ship evacuation, etc.) Responsible for onboard management and status reporting of Solstice Class Lawn Club health and maintenance plan (Celebrity Solstice Class) Ability to resolve issues and find solutions when environmental quality standards are not met Drives Profitable Growth Applies environmental expertise in order to ensure Master, Chief Engineer, Staff Captain and Hotel Director’s environmental performance stays within the bounds of environmental regulations and where possible, best corporate/industry practice Provides input on environmentally related matters to shipboard management to support the development and management of the ship's environmental budget Proactively makes recommendations for cost savings by reviewing voyage planning/exemptions; recycling, reusing, repurposing and donations; chemical management (e.g. reducing inventories); energy management/efficiencies and implementing new programs (AWPs, AEPs, sludge recycling, ballast water treatment) Cultivates Customer First Knows our brand standards and is accountable for executing against them at all times; holds others accountable for delivering against the standards Drives guest satisfaction by serving as the environmental ambassador for our “Save the Waves” program, delivering brand specific presentations (e.g. Captain's Corner, Oceans Ahead and conducting back-of-house and special request tours) Ensures guest facing communication is professional, on brand and visually appealing Designs for the Future Partners with relevant operational leaders to develop systems, work practices and procedures with an environmental and/or public health impact Models Statesmanship Interfaces with governmental and marine authorities as needed for interpretations of regulations and company policies (e.g. EPA, various Coast Guards, port authorities, Class, Flag State, etc.) Interfaces with waste vendors and port agents, as needed; this may include conducting waste vendor due diligence surveys and site inspections at the request of Environmental Stewardship Thinks and Acts Globally Responsible for interpreting various regulations as they apply to worldwide shipping operations and conservation Leadership Skills Leads with Passion, Drive and Energy Exhibits professional leadership presence, positive energy and passion in all situations Stays “above the line” and accepts ownership for achieving results in all areas of accountability including environmental performance, SGI, ratings, revenue, expenses, USPH, Workplace Safety and crew satisfaction Resolves conflict with fact-based communication Creates a climate of trust and mutual respect Manages and acts as a true ambassador for our “Save the Waves" program and the Company's commitment to "Above and Beyond Compliance" Harnesses the Power of Enterprise Team Performance To ensure communication between various stakeholders, Environmental Officers must actively participate in meetings related to environmental and select safety and public health programs (e.g. biweekly environmental, SQM, OPP, etc.) Ensures environmental records are completed and provides/posts related reports as required (ie. Oily Record Book (ORB), Garbage Record Book (GRB), Sewage and Grey Water Book, Refrigeration log, AMOS, Landing Records, etc.) Fosters team unity and inspires commitment to the brand Collaborates well and works up, down and across the organization   Attracts and Develops Talent With regards to environmental operations, assesses and coaches officers and crew on the familiarization process Sets expectations; provides honest, candid, ongoing feedback; takes appropriate action to improve performance Provides candid performance feedback and takes appropriate action to improve performance Accurately identifies talent and follows the company’s promotions process Brings out the best in the team through authenticity, care and humility Inspires team through encouragement and recognition of outstanding performance Provides training and guidance to all officers/crew on the Company's environmental vision; conducts both HBST and Save the Waves training sessions Enforces rules and regulations, including those specific to the ship and Company’s ABC policies, in a diplomatic and professional manner   Acts with Integrity Is a role model for others and serves as a positive ambassador of the brand Ensures all environmental incidents are reported, documented and addressed via the Company’s Environmental Incident reporting policies Acts with professionalism at all times and leads by example Qualifications: Minimum Bachelor’s of Science degree and/or Marine Transportation degree/license is required (Biology, Physics, Chemistry or Engineering) Environmental Management/Science or Environmental Engineering Degrees, especially those with a Marine emphasis, preferred Demonstrated environmental background/experience within the last 5 years strongly preferred Previous experience with emergency response including command and control preferred Valid training certificates in accordance with SOLAS regulations and/or STCW 2010 from approved training facility including: STCW Basic Safety Training STCW Advanced Shipboard Firefighting STCW Train the Trainer Self-motivated with a strong work ethic and ability to work in multicultural environment Public speaking and/or teaching/training experience required Ability to demonstrate an understanding of environmentally related engineering equipment and systems Basic knowledge of marine regulations/standards including ISM, MARPOL, NPDES and ISO 14001 Effectively communicates a solid understanding of current maritime environmental issues and topics Understands shipboard Marine culture and chain of command Highly organized with ability to manage multiple priorities and consistently meet deadlines Ability to work in a high pressure environment Strong administrative skills and working knowledge of computers, internet access and the ability to navigate within a variety of software packages such as Excel, Word and other related programs Language Requirements: Excellent English reading and writing skills required Ability to speak English clearly, distinctly and cordially Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Site Engineer Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Site Engineer is in charge of the Technical Maintenance Department for the Private Destination (CocoCay or Labadee). The Site Engineer must ensure departmental performance objectives are met or exceeded by performing the following essential duties and responsibilities personally or through subordinate managers/supervisors. The Technical Maintenance department consists of Facilities, Vehicles, Tenders and Safety & Security. Essential Duties & Responsibilities: The Site Engineer's primary responsibility is the operation and maintenance of the Private Destination’s equipment, machinery and associated systems, including the waste management systems, power generation, water production, Food and Beverage Equipment, Vehicles, Tenders and boats. The Site Engineer also has the following responsibilities and authorities: The company places the highest value on the environment, and the Site Engineer shall do the same. He shall ensure that all his subordinates understand the company's environmental policies and are committed to safeguard the environment. He shall be thoroughly familiar with all company environmental policies. He shall ensure that all official log books are properly completed and that his staff understand that each entry shall, and must be, accurately and fully completed. He shall ensure that all environmental systems & machinery within his department are operated and maintained to A.B.C. (Above and Beyond Compliance) standards. He shall ensure that all waste streams within his department are properly treated and disposed of following applicable international regulations and company requirements. The organization and performance of the personnel assigned to the Technical Maintenance Department. The safety, material condition, cleanliness, fire prevention and emergency preparedness and response in the Private Destination. Custody of the Technical Maintenance Department's drawings and technical manuals, including notation of all changes and modifications. Maintaining the machinery periodically through the Planned Maintenance System. Daily account of bunkers, fuels, and oils. Maintaining the engine logs as required by the applicable regulations. Management, budgeting and controlling the requisition of spare parts, supplies and equipment for the Engine Department. He shall maintain cost control for his staff operating expenses, overtime, traveling expenses and training expenses within budget constraints and utilizing proper planning to ensure all work is done and personnel are trained in an efficient manner. Maintenance of all records, accounts and reports required of the Technical Maintenance Department. The instruction and training of the department personnel. Ensure all personnel are fully trained with their emergency assignments and are familiar with the fire fighting appliances in the Private Destination. He shall routinely review his staff's training records ensuring each has been properly trained according to company requirements. He shall arrange his staff accordingly to ensure that all training requirements are met in a timely manner. Delegation of duties to subordinate employees to provide training and experience to each employee. To encourage interest and a sense of responsibility in the staff, suitable job variation shall be arranged whenever possible. As the technical advisor to the Site Manager and, ensure that routine checks are made of all site’s equipment. The Site Engineer shall acquaint the Site Supervisor, and to a lesser extent the other technical staff, with all aspects of his duties and responsibilities, and keep them generally informed of the condition of the Technical Department. Site Engineer shall work closely with Technical Superintendent and should inform him of every important technical aspect of the operation. Mechanical and Operational responsibilities include: Storage and disposal of sludge Treatment and disposal of sewage (black water) Handling and disposal of garbage Segregation of storage Process in crushers, compactors and incinerators Oil Transfer from/to the ship Storage of bilge water Maintaining and sign the Log Books and the Oil Record Book Oil pollution emergency response planning Train employees assigned to handle, store, transfer fuel oil/diesel oil and hazardous liquid and respond to spills The Site Engineer shall keep the Site manager continually informed of all aspects of the operation of the Technical Department, including significant personnel matters. If at any time the Site Engineer must leave the site, the Technical Supervisor or other designate must be on Site unless otherwise approved by the Site Manager. The Site Engineer shall notify the Site Manager when he leaves the site. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Island Shore Excursion Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Island Shore Excursions Manager should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. The role establishes and drives a positive working environment and focuses on the Guest Experience while operating with optimum Safety in all activities with of our guest and fellow colleagues in mind. The Island Shore Excursions Manager is responsible for ensuring the smooth day-to-day operation of all sports & leisure activities (e.g. wave jet, kayak, scuba diving, balloon etc.), tours & excursions, rentals, VIP services, retail stores, and recreational facilities. The entire guest Cabana Product experience shall be the responsibility of the Island Shore Excursions Manager as well. Leading by example at the Front of House; this is a position that requires exemplary customer engagement. This includes, but is not limited to, health and safety, guest service, cleanliness, revenue generation, expense control, training, and the upkeep and maintenance of equipment.   Additionally, the Island Shore Excursions Manager must ensure compliance with all laws, health and safety procedures, manufacturer guidelines, and standards set forth by the PADI program, lifeguard program, Aerophile, SQM, and RCCL guidelines. They must also possess knowledge of equipment maintenance, and demonstrate the ability to react appropriately to adverse weather and water conditions. As a leader in the organization, he/she must lead and inspire all employees to work to their highest capabilities and ensure they continuously develop talent in the department. This includes fully controlling manning levels to maintain a positive and safe work environment as well as monitoring training needs and facilitating training. The role also supports the Assistant Island Shore Excursions Manager, Activities Guides, Dive instructors, Aquatics Staff, and Cabana Attendants as and when required. This position reports directly to the Island General Manager. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, health and safety guidelines, environmental guidelines, PADI standards, lifeguard standards, and safety policies.  Each employee may be required to perform other functions. Each employee must conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard and Island employees. The role performs the following essential duties and responsibilities: Manage a total of 40+ employees in the operation. Set the overall direction, coordination, and evaluation of department employees in accordance with the organization’s policies. Work closely with all departments in establishing on-going operations procedures and programs. Work with the Management Team in maintaining a safe operation for both employees and guests. Participate in regular meetings with the various department heads to ensure good communication. Conduct daily and frequent site inspections to ensure that all departments meet the highest possible standards of safety, courtesy, cleanliness, and efficiency. Create and deliver job specific trainings and competency testing in order to equip all employees with the skills, knowledge, and attitude to perform their jobs. Clearly explain all expectations, roles, and responsibilities to employees. Develop, implement, and monitor schedules and rotation sheets for the operation. Assign, schedule, coach, counsel, and discipline employees by communicating job expectations and enforcing policies and procedures. Plan and review advancement for those qualified and interested in career development. Work to maintain an efficient and cooperative atmosphere among employees. Role model and reinforce all company policies. Maintain a working knowledge of general and departmental safety procedures. Attend and conduct safety training programs and in-service education as required. Attend and conduct physical training. Maintain a complete knowledge of the operation including the operating procedures for all attractions and positions. Conduct daily, weekly, monthly, and annual inspections and safety checks of all operating areas. Lead, record and document all inspections and trainings to ensure conformance to standards. Investigate any incident that occurs and ensure the incident investigation is completed in a timely manner in compliance with the investigation policy and procedures. Ensure all areas of concern are fixed before the area or equipment is placed in operation. Identify safety hazards, housekeeping issues, or maintenance requirements and report issues to the appropriate channels. Ensure incidents and near misses are documented, investigated, and corrective action is taken, when required, to reduce the likelihood of reoccurrence. Train Team to respond quickly, intelligently, and decisively to incidents and emergencies. Train Team to effectively communicate with guests during operational changes and evacuations. Train team on sales techniques and promotion of island activities. Regularly participate in emergency scenarios to maintain a “rescue ready” culture. Regularly communicate with the Maintenance departments to optimize equipment and safety. Participate in Preventative Maintenance planning with Site Management. Ensure Team recognizes unusual conditions and are always ready to initiate appropriate operational changes. Ensure all Team operates within PADI and RCCL guidelines along with internal procedures. Conduct opening and closing procedures of the Island including designated areas of the beach facilities to make show ready. Maintain cleanliness by straightening out furniture, organizing equipment, returning life jackets to stands, picking up garbage, etc. Maintain a general knowledge of the entire island operation. Understand the workings of the PADI website to assist with the tracking of instructor information and qualifications. Monitor and document compliance of employee insurance requirements. Project a positive public relations image to employees and guests at all times. Actively manage the daily operation using the “Manage by Walking Around” technique. Display a friendly, helpful, and cheerful attitude while communicating effectively with employees and guests. Ensure all employees have current information and are equipped to respond to guest needs and anticipate their unstated ones. Turn problems into opportunities by actively listening to and quickly resolving guest complaints. Actively seek and assist guests and be available to answer questions. Implement initiatives, changes, and trainings aimed to continuously improve the guest experience. Enforce all rules and provide crowd control in a friendly and fair manner. Coordinate all communication related to training and SOP development. Compile financial and operational reports. Applies expertise in order to ensure performance stays within the bounds of the designated budget. Record production, training and operational data on specified forms. Analyze operational problems such as theft and wastage, and establish controls. Monitor and prepare financial budgets and analysis for the Management team. Promote revenue generation in all areas. Including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and upselling activities. Promote revenue generation and actively seek new opportunities. Monitor inventory to ensure quality and timely delivery of products. Receive, issue, and take inventory of supplies and equipment. Report shortages to the appropriate channels. Accepts ownership for achieving results in all areas of accountability including NPS, ratings, revenue, and expenses, Workplace Safety and Employee Satisfaction. Role model for others and serves as a positive ambassador. Qualifications: Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, PowerPoint, E1, Medallia, Amos, and crunch time required. Demonstrated aptitude for the financial aspects of managing departmental budgets. Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards. Knowledge of policies and practices involved in performance management. Proven ability to manage international staff in a positive and productive manner by motivating, developing and managing employees as they work. Proven ability to utilize and administer the disciplinary process through coaching and counseling to improve performance. Knowledge of PADI standards would be an advantage. Ability to confidently drive and maneuver boat. Or be required to learn and develop the skills to become a confident boat operator. Bachelor’s degree (B.A.) from four-year College or university, or five years related experience and/or training; or equivalent combination of education and experience. Prior experience supervising and instructing Aquatics programs and or land based tour operations is advantageous. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Mechanical Electrical Plumbing Technician Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Responsible for maintaining the water chemistry, water quality, filtration, dosing and mechanical functions of all pool and fountain equipment (including but not limited to pumps, filter units, chemical dosing, recording equip. etc.).    Maintaining aqua systems to comply with all USPH maintenance and reporting requirements. Maintain all the pools and Jacuzzi's related machinery and equipment on the Island in good running condition. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies.  Each Island employee may be required to perform all functions in various venues and throughout the Island. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times.  This consists of physical and verbal interactions with guests or fellow Island employees and/or in the presence of guest contact and crew areas. Responsible for maintaining all pools, Jacuzzi's, fountains, wave pool, water slides, splash kids zone and associated technical equipment in working order.  Including pipe and hose replacement as well as mechanical repairs, if required. Maintains all equipment water chemistry and operations reports required by USPH and SQM. Must be Certified Operator of Pools (COP is also adequate). Performs routine and unplanned maintenance required to keep all aqua venues fully operational. Report daily to the Pool and Park Specialist to make sure required aqua venues are ready to meet operational requirements. Coordinates with the proper authority (Aquatic & Recreation Manager) for draining and refilling of pools and Jacuzzi's. Notifies the Pool and Park Specialist (or to the Aquatic & Recreation Manager on the Island) immediately of the malfunction of any equipment that are safety, security and operational related issues. Attends meetings, training activities, courses and all other work-related activities as required. Performs related duties as required. Should have basic knowledge of repairman and plumbing activities and procedures.  May be called upon to assist with these functions in emergencies or under certain circumstances.  This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position.  Island employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: Previous supervisory experience in a water park environment is essential. Minimum five years previous experience in a water park environment with a minimum three years of supervisory responsibilities of maintaining the water related equipment and areas in good working condition. Expertise in maintenance of water pumping, water chemistry, filtration and monitoring equipment. Ability to apply customer service skills, according to Royal Caribbean International's The Royal Way when interacting with guests and coworkers. Ability to learn and utilize knowledge of policies and practices involved in the human resources function. Ability to supervise a team of repairmen in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment. Bachelor of Science Degree. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Island Project Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Essential Duties & Responsibilities: Conduct him/herself in a professional and courteous manner always. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. If for any reason the Site Manager is not available to fulfill his or her responsibilities, the ISLAND PROJECT MANAGER will perform the Site Manager duties. Focus primarily on quality of operations, oversee assignments of duties, observe and evaluate employees and work procedures to ensure quality standards and service are met. Identify staffing requirements and manage workforce scheduling for the various operations: water park, pools, Sport Beach, Balloon, SAW, etc. Recruitment and selection of new staff in line with operation manpower planning Guide, develop and provide on-the job training to new employees Track project performance, specifically to analyze the successful completion of short- and long-term goals Actively seek out opportunity to reduce costs while maintaining standards of quality service. Develop and implement Standard Operation Procedures in view of satisfying compliance requirements, mitigate health and safety risk, and allow for consistent and efficient work practices throughout an organization Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Plumber Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Plumber shall carry out the work orders given by the Facilities Maintenance Lead.  They are skilled workers and must be able to carry out all kinds of maintenance and repair work. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies.  Each Island employee may be required to perform all functions in various service venues throughout the Island. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times.  This consists of physical and verbal interactions with guests or fellow Island employees and/or in the presence of guest contact and crew areas. Royal Caribbean places the highest value on the environment and all employees shall do the same. Those assigned to the Plumber Position shall work with superiors and subordinates to understand and comply with the company’s environmental policies and be committed to safeguard the environment.  He shall directly and immediately inform his immediate superior is any environmental system does not function properly. The Plumber shall carry out duties as instructed by the Facilities Maintenance Lead. He is responsible for the general overhauling and maintenance for all equipment related to the plumbing area, plus any other task assigned by Facilities Maintenance Lead or Assistant Site Engineer as required Responsible for the maintenance and repair of all piping related to the Island operations, such as fresh water, black water, grey water, pulper, drains, etc. Plus any other task assigned by Facilities Maintenance Lead or Assistant Site Engineer as required Repair and maintenance of the following equipment as assigned by the Facilities Maintenance Lead or Assistant Site Engineer, if required: Technical and plumbing equipment in galleys, bars and pantries Welding, including Gas, Electric, TIG, and MIG Lathe machine, milling machine and all common shop equipment General maintenance of plumbing and piping system within the Island areas of responsibility Cleaning and maintenance of the workshop and lockers as assigned by the Facilities Maintenance Lead. May be required to perform and/or assign additional routines and work descriptions as listed in the Planned Maintenance System if required from Facilities Maintenance Lead, Assistant Site Engineer or Site Engineer. Know, follow and enforce SQM policies. Attend mandatory crew safety meeting as required. Maintain and encourage the Anchored in Excellence credo at all times. Perform related duties as assigned by the Facilities Maintenance Lead and/or Assistant Site Engineer. Attends meetings, training activities, courses and all other work-related activities as required. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position.  Island employees will be required to perform any other job-related duties assigned by their supervisor or management if required. Qualifications: Prior Plumbing, welding and machinist experience is preferred. Language Requirements: Ability to speak English clearly, distinctly and cordially. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions to the supervisors and co-workers. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Senior Linesman Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Senior Linesman is the Lead Man for the Pier mooring Operation and shall work in conjunction with the Technical Supervisor. His deputy shall be the most experienced Technical crew as appointed by his Technical Supervisor. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in various venues and throughout the ship. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas. The Senior Linesman shall have an understanding of the Royal Caribbean Cruises Ltd. Safety & Quality Management Program. The Senior Linesman shall have full knowledge of all call day Pier Mooring operations related to maintenance and procedures. The Senior Linesman’s primary responsibility is to ensure for the cleanliness, care and maintenance of the Piers equipment, Platform, Chain Blocks, Gangways and ladders. He is responsible for the cleaning of the Pier, Bollards. The Senior Linesman shall supervise his crew to ensure that the Pier planned maintenance is carried out within the specified time periods and required records are maintained. The Senior Linesman should be an assertive work leader of the Pier crew and to have a full understanding of all the Ship Call day operations on Pier. The Senior Linesman shall also ensure that there are sufficient inventories of all supplies and tools used by the Pier Operation. The Senior Linesman is responsible for the supervision of the Pier crew in all marine aspects and shall continuously educate and guide his personnel. Additionally, he shall ensure that all Pier personnel have performed their SQM required familiarization's. He shall ensure that his crew is using the proper safety and protection equipment in the daily Pier operation and that the critical working areas are appropriately and adequately isolated from guests. The Senior Linesman shall ensure that all Pier crew work and conduct themselves in accordance with the procedures described in this manual at all times. The Senior Linesman should conduct himself in an exemplary manner and do his utmost to keep a high standard of ethics and morale among his fellow crew-members. He shall ensure that the cooperation between the Pier Crew and other departments is excellent. He shall keep his Site Engineer and Assistant Site Engineer informed about the progress and skills among his personnel and suggest promotions within the Pier Crew. The Senior Linesman has an important role in accident/incident prevention and reporting. He shall cooperate with the Safety Officer and Security Officer in investigations and follow-up of accidents, incidents and non-conformities. Qualifications: The Senior Linesman shall have a Minimum Experience of 2 - 3 years as Bosun and Able Bodied Seaman certificate and shall have received basic safety training before employment. Good Supervisory, organizational and communication skills are necessary for this position. The Senior Linesman must demonstrate an exceptionally positive attitude and the willingness to fully participate in a dynamic team environment. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Bird Handler Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Responsible for the daily feeding, cleaning and maintenance of the island birds and exhibits as part of the Island Entertainment experience. They will work in collaboration with the Entertainment staff and Photo team to allow guests photo opportunities and handling of the birds while delivering an excellent guest island experience by performing the following essential duties and responsibilities on the island. Essential Duties & Responsibilities: In accordance with Royal Caribbean International’s philosophy of   the Royal Way , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow island/shipboard employees and/or in the presence of guest contact and crew areas. Maintains continual interaction with the guests during potential bird handling encounters or photo opportunities. Responsible for feeding the birds and cleaning their designated cages/ aviaries Maintains proper handling and safety of the birds while interacting with guests and while moving birds from one location to another. Be able to train other personnel on proper handling procedures as needed to assist with guest and bird interactions and photo opportunities. Communicate, stimulate and interact with birds. Performs regular inventory of all necessary bird equipment and supplies including bird feed. Determines if equipment requires replacement or repair. Coordinates with Island Activities Manager when requisitioning replacement supplies and feed. Responsible for handling all equipment safely with care and for site preparedness before guests arrive. Participates in embarkation and debarkation of the island by greeting or de-greeting, disseminating information and directing or escorting guests. Attends meetings, training activities, courses and all other work-related activities as required on the island. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the island employee occupying this position. Island/ Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: 1-3 years experience handling birds.  Customer service experience in a hotel, recreation, leisure, tourist/ vacation industry is preferred.  Experience with exotic avian care and maintenance in a professional setting preferred.  Ability to assist in restraining birds for medical evaluation and grooming required. Should have passion and enjoy working with animals.  Ability to communicate tactfully with guests, department heads and island employees to resolve problems and negotiate resolutions. Working knowledge of computers, internet access, and the ability to navigate within a variety of software basic packages preferred Completion of high school or basic education equivalency required. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Carpenter/Handyman Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. Keep a high standard in the general maintenance of all Island facilities, public areas, i.e. wood work, doors, locks, fences, and back of the house (staff accommodations, staff kitchen, storerooms, etc). Should have knowledge of masonry and carpentry. Must have an understanding of time management and be able to finish assignments in a timely manner. Shall establish a weekly schedule for the routine maintenance for the Island and present it to the Island Manager. Shall be available if an emergency occurs, which requires his participation. Maintains all working tools and carpenter vehicle/facilities vehicle in good condition. Ensure that personal appearance, personal hygiene and uniform appearance is at all times in accordance with Company policy. Understand and can apply in work practices environmental policies and procedures concerning such functions as disposal of materials and chemicals associated with the general maintenance of Island facilities. Other duties may be assigned. Qualifications: High school or equivalent. A minimum of two years related experience and / or training. Shall be an experienced craftsman with a high knowledge in carpentry and general maintenance. Language Requirements: Ability to read and interpret English. Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to write routine reports in English. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Crew Payroll Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s philosophy, The Royal Way  each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. This position is responsible for all financial transactions and maintaining the integrity of the Islands overall financial reporting including, but not limited to, cash, transactions, inventory balances, phone cards, expense review and recording of payroll funds disbursement.  This position must fully understand the financial controls set forth in the SQM for all positions having control over company assets and audit each area according to SQM procedures to provide assurance that the system is operational.  The Crew Payroll Manager will conduct the Payroll Administration and manage all employee expense reporting as well as local. This position will oversee the process of paperwork associated with logistics, tax etc. She/he maintains the integrity and follows compliance as established in the SQM policies. Essential Duties and Responsibilities: Manages all financial matters at the Island office including, but not limited to, responsible for collecting cash, set up of time stamp system, monitoring budgets effectively. Control of C&R, expense Management and Food Cost for contractors and employees. Work with the Inventory analyst to ensure that Island warehouse beverage stock is being disbursed and controlled accordingly. Preparation and distribution of the semi-monthly payroll. Conducts payroll audits on every semi-monthly payroll cycle as well as quarterly, in accordance with the established SQM policies. Reports all transactions to the Financial Analyst shore side. Has working knowledge of US cash handling procedures and foreign exchange. Supports all Department Heads in managing their budgets for consumables, replaceables, overtime and payroll, food cost by reporting consumption on a regular basis. Meets with GM and Department Heads on a regular basis to discuss consumptions and measurements to stay within budget. Checks daily transactions in the Crunchtime system related to the issuance of requisitions (posted and non-posted), checks inventory levels in Crunchtime for all stores to ensure the par level requirements are met. Conducts inventory spot checks, as per SQM requirement, of all storerooms, by selecting specific items and comparing them to the physical count against the perpetual count in Crunchtime (system). Reports any count variances to the GM. Understands the Safety & Quality Management Program and his/her responsibilities in the Safety Organization. Must be available, capable and ready to act in the event of an emergency. Is aware of and/or acquires the necessary knowledge to comply with the standard operation in order to assist with employee inquiries. Attends meetings, training activities, courses and all other work-related activities as required. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management. Financial Responsibilities: This position is responsible for supporting the financial accounting aspects of all activities. Responsible to track, monitor and reconcile all cash and credit card transactions. Prepares a variety of financial reports utilizing personal computer system and equipment. Responsible for the safe handling and distribution of the entire cash flow Preparation for future advancement. Manages and realizes efficiencies in the budget as is related to expense Management, payroll overtime, travel expenses, spare part ordering, and food cost. Leadership Effectiveness: Stays _above the line_ and accepts ownership for achieving results in all areas of accountability including SGI, ratings, revenue, and expenses, USPH, Workplace Safety and Employee Satisfaction. Continuously displays inspirational leadership capabilities through encouragement and recognition. Addresses challenges in a transparent fashion using a fact based approach at all times. Inspires commitment and pride by acting as a role model and fostering a team environment. Creates a climate of trust and mutual respect. Collaborates well and works up, down and across the organization. Active ambassador of the brand Knows our brand standards and is accountable for executing against them at all times. Guest and employee facing communication are professional, on brand, and visually appealing. Exhibits professional presence, positive energy and passion in all situations. Brings out the best in others through authenticity, care and humility. Qualifications: Minimum of two years managerial experience in Operations or Finance position within upscale hotel resort or cruise ship. Previous shipboard experience preferred. Able to multi-task and work in a high energy environment. Previous Accounting/Finance experience required. Demonstrate aptitude for the financial aspect of the overall ship's operation, including the successful identification of expense reduction through cost control. Superior customer service, team-building and conflict resolution skills. Very strong management skills in a multicultural and dynamic environment. Very strong communication, problem solving, decision making, and interpersonal skills. Intermediate computer software skills required. Strong understanding of basic accounting principles such as numbering flow “Debits/Credits”, adjusting and correcting entries. Bachelor’s degree in hospitality management, business administration, accounting, finance or related field from an accredited college or university. Completion of high school or basic education equivalency required. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All employees must be physically able to participate in emergency procedures. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency The employee must have the ability to lift and/or move up to 50 pounds. Work Environment: Environment on an Island is an outdoor environment where high temperatures and humidity are experienced. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Facilities Maintenance Lead Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: This position is responsible for supervising the work of the Plumbers/Carpenters/Upholsterers on the Island. He or she will report to the Assistant Site Engineer, under Site Engineer Management and Department.  The Facilities Maintenance Lead is further responsible for the maintenance and repair related to the Plumbers, Carpenters and Upholsterers, and related equipment within the Island, plus helping during ship calling with pier operation either requested by the Assistant Site Engineer. The incumbent must demonstrate an exceptionally positive attitude and the willingness to fully participate in a dynamic team environment. Essential Duties & Responsibilities: Royal Caribbean International expects each Island Management team member to relentlessly exemplify the principles of the Anchored in Excellence Credo to all team members. In addition, all duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies. Daily work leader/supervisor for the Plumber/Carpenter/Upholster. Assign and supervise the requests for general facilities repair work and carpentry, plumbing and upholster works. Ensure that crew is using the proper safety and protection equipment in daily operations and those critical working areas are sealed off from passengers and other crew. Carry out most steel-work, including stainless steel. Responsible for the maintenance and repair of all piping related to the Island operations, such as fresh water, black water, gray water, pulper, drains etc. Control and assign plumbing and repair work (installations, structural repairs, and inspections) to self and staff in accordance with the following areas of responsibility: Laundry equipment (non-electrical) Technical and plumbing equipment in galleys, bars and pantries. Welding, including TIG and MIG. Lathe machine. Most steel-work, including stainless steel. General Plumbing and Piping Determine the proper storage and control of spare parts and tools within the group. Assign staff regularly to the cleaning and maintenance of the workshop and lockers. Assist the Assistant Site Engineer with budget proposals. Take responsibility for appropriate on-the-job training of the Plumber, Carpenter and Upholsterers as necessary. May be required to perform and/or assign additional routines and work descriptions as listed in the Planned Maintenance System. Know, follow and enforce SQM policies. Attend mandatory crew meeting Maintain and encourage the “Anchored in Excellence” credo at all times. Perform related duties as assigned by the Assistant Site Engineer. Qualifications: 5-10 years prior combined experience as a Ship Mechanic, Repairman and/or Machinist, including supervision of same. Cruise industry experience preferred. Must possess the equivalent of a Mechanic/Repairman Certificate of competency or its equivalent in a combination of training and experience Must be able to operate a lathe machine, Milling Machine and common stationary Shop Machinery. Must be able to weld gas and electric, including TIG and MIG. Possess the necessary skill to weld Cast Iron, Aluminum and Stainless Steel. Must be able to understand and perform repair and installation of plumbing, carpentry and upholstery systems. Must be able to read and understand Technical Drawings.   Other Skills: Computer Skills - Working knowledge of personal computers within a Windows environment with e-mail, Microsoft Word, Excel, and AMOS preferred as well as related printers and equipment. Active Listening – listening to what other people are saying and asking appropriate questions for clarification. Language Requirements: Ability to speak clearly, distinctly and cordially with guests and employees. Ability to speak and read English fluently, analyzes and interpret procedure manuals and memos, technical procedures or governmental regulations. Ability to prepare basic reports and business correspondence.  Ability to effectively present information and respond to questions from groups of employees and guests.  Ability to speak additional language(s) is desirable. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Guest Security Supervisor Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: This position is responsible for deterring and/or effectively responding to Island incidents involving violations of the Guest Conduct Policy or other Island incidents as required by the Master. Reporting to the Security Officer, the GSS will provide a highly visible security presence, that enhances the overall guest vacation experience by reducing the frequency and/or severity of incidents. Is an active member of the Island’s crew, participating in training opportunities to elevate their level of awareness, ability and willingness to contribute to the security of the Island. Essential Duties & Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean brand standards, SQM standards, USPH and HACCP guidelines, environmental, and safety policies. Patrol public spaces, observe and provide assistance and guidance to guests, quickly defuse issues and conflicts involving guests, or guests and crew, maintain a high level of visibility and provide the required presence to deter and prevent escalation of incidents. Carry out duties in a manner that provides reassurance and creates a “secure atmosphere” for guests. Enforce the Guest Conduct Policy and actively assist Island’s management in conflict resolution. Respond and preserve evidence at an incident “scene,” interview and prepare reports for incidents. Assist in crowd management, as needed, as well as train relevant departments in security techniques, crowd management and conflict resolution Establishes the visibility of Island security through patrolling indoor and outdoor areas, interacting with guests to ensure their security and compliance with reasonable standards of conduct. Responds promptly and effectively to calls for assistance. Evaluates situations quickly to determine the appropriate security response and takes decisive action to address incidents, consistent with policy. Principally relies on effective communication and conflict resolution skills, but is able to utilize physical control and restraint techniques, when necessary, to control escalating or dangerous situations. Works closely with other Island components to raise the awareness and importance of security and to integrate guest security in each department’s daily activities. Participates in the resolution of incidents, including conducting interviews, writing reports, assist the Chief/Security Officer to recognizing and preserving evidence, controlling crowds, complementing the experience of Security Officers and Staff Captains, training, and performing other security-related duties that enhance the guest vacation experience of guests. Familiarization with the screening equipment operation as well as procedures of the Gangway operation is required from the GSS although this will not be their primary function. In times when a surge in access control security will be required (increase in threat level or other operational need) the GSS team will be a valuable asset to the Security Officers team. Qualifications: A high level of English communication skills and experience/training in crowd management and customer relations, principally relying on non-aggressive, non-lethal forms of conflict resolution and crowd control. Ability to patrol in a none-routine manner, maintaining a high level of visibility and effectively dealing with escalating issues When necessary, utilize defensive tactics and hand-to-hand skills to control or escort hostile persons. Recognize, preserve and properly document evidence. Ability to diplomatically or, if necessary, physically deal with guests in tense, adversarial or confrontational situations. A level of physical fitness which permits the use of physical control and restraint techniques if needed. A well groomed, physical appearance and demeanor that establishes a presence that serves as an incident-deterrent as well as a reassurance to guests. Knowledge of relevant equipment, processes and strategies to promote effective security. Ability to work effectively with others in a multicultural environment. Language Requirements: Ability to speak English clearly, distinctly and cordially. Ability to read and write English and understand and interpret written procedures. Ability to speak additional languages such as Spanish, Italian or French may be required for specific geographical itineraries. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Dive Instructor Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Dive Instructor must possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. This role establishes and drives a positive working environment and focuses on the guest experience while operating with optimum safety in all activities with our guests and fellow colleagues in mind. Leading by example at the Front of House this is a position that requires exemplary customer engagement. The dive instructor will be able to teach PADI programs adhering to all standards and guide scuba dives and other activities as required by the Island Shore Excursions Manager.  Must be able to respond to any type of emergency and perform lifesaving procedures. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality, and Environmental standards. Essential Duties and Responsibilities: Lead the scuba diving program and guide all tours in a safe and responsible way. Demonstrate exemplary scuba skills and proper use of the equipment. Accompany divers underwater and guide guests while identifying marine life. Constantly monitor guest safety and able to respond appropriately to emergency situations. Continually monitor guests for safety. Conduct tours in a timely and efficient manner while delivering a safe guest experience. Acknowledge distress signals, maintain a calm demeanor, and respond actively to any emergency and/or assist if needed as per company procedures. Use clear and professional communication while using the radio channel provided for the operation. Demonstrate effective teamwork and leadership. Communicate with the direct supervisor if any structural, safety, and / or operational issues arise. Communicate clearly, professionally and effectively to guests, colleagues, and management in both a verbal and written format. Conduct clear and concise briefings and instructions. Demonstrate a polite and courteous demeanor towards guests and fellow colleagues. Maintain inventory of scuba diving equipment. Conduct general maintenance of the scuba equipment (i.e. daily inspections and cleaning equipment). Write reports and complete maintenance logs on a daily, weekly, and monthly basis. Send equipment for external planned preventive maintenance and safety inspections as per industry standards. Oversee rescue equipment ensuring it is up to standards (i.e. visually and operationally). Complete basic maintenance to the equipment. Remove, replace, and report any malfunctioning parts. Manage rescue equipment inventory and maintain expert knowledge on how to use it. Maintain communication equipment and ensures it is in good working order. Test new snorkeling, diving, and water sports equipment promoted by manufacturers. Prepare a detailed written report to the shore side department regarding the feasibility of purchasing the equipment for the program. Participate in trainings on a weekly and monthly basis. Train new staff on tours, guiding, and rescue procedures. Maintain expert operational and maintenance knowledge on other Island Shore Excursion guiding activities including but not limited to Wave Jets, Ziplining, Kayak, etc. Assist all other programs when required. Sell and upsell all tours, activities, and revenue generating products. Set up and close working areas as per schedule or instructed by Management. Always wear the uniform provided by the company and maintain Company grooming standards. Always wear Company approved footwear and personal protective equipment. General maintenance of EZ dock slips and dock pieces, dock anchors and jet ski/wave Jets daily cleaning procedures. Adhere to company confidentiality agreement regarding any confidential company information. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental, and safety policies along with PADI standards. Financial Responsibilities: Awareness and support of monthly budget achievement Ability to control inventory Assist management with the purchasing equipment Knowledge and Skills: Minimum of PADI Open Water Dive Instructor Minimum of 50 student certifications First aid certification Guide and group supervision experience Proven ability to manage groups Ability to pass a lifeguard certification and swim test Must be able to work under pressure without losing concentration Advanced communication skills in English and ability to follow instructions Working knowledge of computers, internet, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required Ability to manage others in an aquatic’ environment Advanced knowledge of customer and personalized service techniques including needs assessment, problem resolution, and achievement of quality service standards Ability to work within a team of international staff in a positive and productive manner Ability to maintain focus as well as being flexible and adaptable Encourage a positive, dynamic, and diverse guest services operation by navigating through a changing work environment Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the island operation Ability to work comfortably on heights and familiarity in utilizing climbing gear is desirable Previous lifeguarding experience desirable Boating experience is desirable or the ability to learn and develop boating skills Qualifications: Professional Association of Diving Instructor (PADI) Open Water Scuba Instructor Certification is required Minimum of 50 certifications required Proof and possession of PADI insurance from Vicencia and Buckley of the USA, with the additional insured listed as “Royal Caribbean Cruises Ltd. and Subsidiaries and Affiliates.” Liability coverage required is US$1,000,000 for bodily injury & property and US$2,000,000 for combined single limit and annual aggregate Registered with PADI America Be able to pass a lifeguard qualification and maintain company required qualifications and licenses Current first aid certification Previous sales experience with the ability to sell, up-sell and/or cross-sell products, and services Customer service experience Completion of high school or basic education equivalency required Minimum 2-years’ experience in a similar previous role Experience operating and performing maintenance on a variety of water and boating equipment Candidates must be able to pass a pre-employment drug test and background check Language Requirements: Ability to speak English clearly, distinctly, and cordially with guests Ability to demonstrate a good command of English to understand and enforce rules in a polite and effective manner Ability to read and write English in order to understand and interpret written procedures Ability to give and receive instructions in written and verbal forms Ability to effectively present information and respond to questions from guests, colleagues, and management Ability to speak a second language is advantageous Physical Requirements: Must be physically fit and able bodied to be trained as a lifeguard Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency While performing the duties of this job, the employee is regularly required to: Stand, walk, use hands to touch, handle, and feel Reach with hands and arms Talk and hear Lift and/or move up to 50 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus Successfully complete company’s lifeguard training and earn a certification, complete the physical requirements of the Swim Test The completion of all the following physical requirements are necessary and need to be completed every month Failure to complete the test will result in reassignment or termination from the Private Destinations Physical test consists of the following events:  Non-Stop 300-meter swim, using front crawl, breaststroke, or side stroke (backstroke is not permitted) 2 min water tread without the use of hands Dive 3-4 meters to ocean floor retrieve a 10 lb. weight / weight belt Only 1 attempt is permitted All events are to be carried out consecutively (with no rest in-between) Goggles may be used Test may be subject to change due to industry and operational standards Work Environment: While performing duties of this job, the employee may be required to work outdoors in extreme humid and hot conditions, working on height (tower decks), and enter the water to perform rescues if needed. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Disc Jockey Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Hosts and participates in Island recreational, entertainment and social programs geared towards adults and families, with a main focus on producing a mixture of dance music for a variety of categories such as, but not limited to, local Bahamian music, soca, island music, reggae, classic top 40, dance oriented rock, Latin, classic disco, and classic rock to ensure guest entertainment to encourage revenue opportunities. Work with Cruise staff to entertain small and large groups of guests throughout their time on the island. Each island employee may be required to perform all functions in various venues around the island. Essential Duties & Responsibilities: In accordance with Royal Caribbean International’s philosophy of the Royal Way , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow island/shipboard employees and/or in the presence of guest contact and crew areas. Maintains continual interaction with the guests. Hosts and participates in adult and family recreational programs and activities. Participates in the island entertainment program by providing fun island themed or generic/requested music for events, theme parties or to activate a specific island location or venue. Participates and assists in hosting various Entertainment Activities including but not limited to: Family Activities, themed/ dance parties, welcome beach party, farewell island party, farewell island waves by creating an atmosphere welcome to guests of all ages. Participates in embarkation and debarkation of the island by greeting or degreeting, disseminating information, and directing or escorting guests. Socializes with guests throughout the island at all times in accordance with Royal Caribbean International’s Royal Way Standards. Visits guest venues at specified times to converse with as many guests as possible in the time allotted. May serve as master of ceremonies in various areas around the island. Operates music equipment to produce a mixture of dance music for a variety of categories such as, but not limited to, local Bahamian music, soca, island music, reggae, classic top 40, dance oriented rock, Latin, classic disco, and classic rock. Motivates the audience and maintains an awareness of the demographics and their reaction to the selections being played. Makes adjustments to capture their attention. Assist with technical equipment set ups for theme parties, music sets, themed island events as needed. Attends mandatory rehearsals as required. Assembles and disassembles pre and post activity props and equipment. Returns items to storage area on the island. Maintains up-to-date musical inventory for a variety of categories such as, but not limited to, local Bahamian music, soca, island music, reggae, classic top 40, dance oriented rock, Latin, classic disco, and classic rock. Maintains and supervises music playing equipment. Attends meetings, training activities, courses and all other work-related activities as required on the island. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the island employee occupying this position. Island/Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications: Minimum of 2 years professional Disc Jockey experience with the ability to motivate an audience based on their demographics. Master of ceremonies or professional entertainment experience with resorts, cruise lines, entertainment or recreational industries preferred. Extensive knowledge of variety of music categories such as, but not limited to, classic top 40, dance oriented rock, Latin, classic disco, reggae, and classic rock. Knowledge of current music trends. Ability to operate a variety of music audio and lighting equipment. Completion of high school or basic education equivalency required. Ability to provide basic instruction to a large group of people. Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Royal Caribbean International’s Royal Way Standards. Working knowledge of computers, internet access, and the ability to navigate within a variety of software basic packages. Completion of high school or basic education equivalency required. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Ability to speak additional languages such as Spanish, French, Portuguese or German preferred. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Incinerator Operator Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Essential Duties & Responsibilities: The complete safe operation of the incinerator plant in accordance with the companies SOP, (Standard Operating Procedures), and the Island Chief Engineers instructions, and the manufacturers instructions. Basic maintenance of the hydraulic and electrical systems of the incinerator under the direction of the Island Engineer. Overseeing the operation of garbage sorting by sorting staff employed for that purpose. Understanding and conforming to the companies SOP for environmental control. The complete cleanliness on the interior of the incinerator building and garbage unloading area. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Inventory Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Inventory Manager Operations should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. This role establishes and drives a positive working environment and focuses on the Guest and Internal Experience while operating with optimum Safety. This position is responsible for managing all functions related to inventory management including, but not limited to; planning, forecasting, ordering, loading, receiving, storing, inventorying, requisitioning, issuing, and controlling of all Island Hotel and Food and Beverage inventoried and non-inventoried products. Responsible for proper management of the Inventory Organization in order to implement and execute best practices in inventory control procedures and processes as per company’s SQM policies. Responsible for the overall maintenance of all Hotel and Food and Beverage storerooms and for ensuring compliance of USPH regulations and guidelines. Accountable for ensuring cost effectiveness and compliance of target levels. Support the inventory team to fulfill and complete all initiatives related to loading and storing of inventoried items. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. In accordance with the Company's Service and Etiquette Philosophy program, each employee shall conduct oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow Island employees, in the presence of guests or in crewmember areas. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards Responsible for managing all inventory functions for Hotel, Food and Beverage inventoried and non-inventoried products. Responsible for managing all essential duties related to the ordering, loading, receiving, storing, inventorying and issuance of all Hotel, Food and Beverage products. Responsible for maintaining all Hotel and Food and Beverage storerooms clean, organized, and in compliance with USPH regulations and guidance. Responsible for ensuring proper rotation of merchandise using FIFO (first in – first out) procedures and for monitoring the shelf life of all products. Responsible for ensuring adherence of company’s policies for the ordering, loading, receiving, storing, inventorying, and issuance of all Hotel and Food and Beverage products. Responsible for reviewing Food and Bar Master Orders in conjunction with the F&B Manager and Executive Chef and for obtaining final approval and signature of corresponding orders before submission to Purchasing.   Responsible for the submission of Master Orders for all Hotel and Food and Beverage all items in accordance to company’s Ordering schedule. Responsible for maintaining proper on-hand inventory of all supplies following company’s established par levels. Responsible for making the necessary modifications to the Internal Requisitioning Timetables as a result of itinerary changes. Responsible for assuring that the Internal Requisitioning Timetables are followed for the disbursement of merchandise from the storerooms. Responsible for ensuring proper issuance of supplies from storerooms following company’s consumption par levels. Responsible for the reconciliation process of all Master Orders in the inventory system within 24 hours of completion of loading. Responsible for advising the F&B Manager and the Executive Chef of any Food and Beverage related receipt discrepancies during the loading process. Responsible for sending via e-mail to the respective Fleet Service Agent, within 48 hours of completing the loading, a copy of the Post Voyage. Discrepancy Report listing all receipt discrepancies. Responsible for entering and posting the required inventory adjustments in the inventory system due to receipt discrepancies, physical count discrepancies, spoilage, and breakage. Responsible for conducting unannounced storerooms spot check to ensure items are correctly stored in order to minimize deterioration and waste and to maximize storing and space efficiencies. Responsible for maintaining the Inventory Cycle Count schedule for all Hotel and Food and Beverage items. Responsible for providing the necessary ongoing training to subordinates on precautionary measures to avoid bodily injuries and/or damages to company’s property when using chemical and cleaning material. Responsible for managing and evaluating subordinates’ job performance to ensure compliance with SQM policies. Responsible for ensuring that subordinates follow their schedules and perform the required tasks as per position’s job description. Responsible for publishing performance metrics report relating to inventory accuracy, turnover, space utilization, order efficiency, and obsolescence. Responsible for reviewing, approving, and signing subordinates’ timecards. Responsible for education and compliance of Workplace Safety, Job Safety Analysis and IPM. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Financial Responsibilities: This position is responsible for direct cost containment through the proper purchasing and inventory of all supplies and equipment and is expected to maintain the budget. Assess risk and provide appropriate reporting the General Manager with regard to control, audit and audit procedures. Knowledge and Skills: Monitors and supervises the various assigned workstation functions. Monitors the assignment of duties and responsibilities of crewmembers. Observes and evaluates employees and work procedures to ensure quality standards and service are met. Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards. Mentors, develops and provides on-the-job training to subordinates to strengthen their current performance and preparation for future advancement. Qualifications: Hiring Requirements: Bachelor degree in Business Administration. At least three (3) years’ experience in inventory, materials, and logistics management. Food and Beverage management experience in a large hotel, resort, cruise line, or compatible firm. Knowledge of policies and practices involved in the human resources function. Knowledge of public health standards (USPH) related to storeroom and management. Knowledge of chemical storage guidelines. Working knowledge of computers; proficient in Microsoft Office applications, mainly Excel and/or Access. Language Requirements: Ability to speak English clearly, distinctly and cordially with guests. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Ability to speak additional languages such as Spanish, French or German preferred. Physical Requirements: Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Ability to lift and/or move up to 50 pounds. Work Environment: While performing duties of this job, the employee may be required to walk outdoors in extreme humid and hot conditions for extended periods of time. This is a position where duties are exercised outdoors and walking in sand and uneven surfaces will be required. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Electronic Engineer Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s philosophy, The Royal Way, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: Responsibility for the maintenance of the installations/equipment-listed below should be assigned to the Electronic Engineer, in their specific job descriptions, as applicable although not limited to such systems as: Power Generator System Electronics Components Power Generator Switchboards/Switchgears Electronics Components Incinerator, WWTP and R.O System Electronics Components Island Music System. CCTV (Surveillance Camera) System. Heavy Equipment’s and Vehicles Electronics System All UPS systems including batteries. Fire Annunciator System Security X-ray and Archway Machines POS Machines and RFID Wristband Coordinate the repair and maintenance work. Make arrangements to comply with the requests from the other departments for assistance. He shall ensure the necessary safety measures are taken to protect personnel and property. Ensure that that Site Engineer is informed when work is required on High Voltage Systems. Site Engineer shall be responsible for completing the high voltage ‘Permit to Work’ and ensuring that safety procedures and working practices are in accordance, as a minimum, with the ‘High Voltage Working Instructions and Conditions’. RCL places the highest value on the environment, and all employees shall do the same. Those assigned to this position shall work with superiors and subordinates to understand and comply with the company's environmental policies and be committed to safeguard the environment. He shall directly and immediately inform his immediate superior if any environmental system does not function properly. Knowledge and Skills : Knows our brand standards and is accountable for executing against them at all times; holds others accountable for delivering against the standards Drives guest satisfaction by serving as the environmental ambassador Interfaces with waste vendors and port agents, as needed; this may include conducting waste vendor due diligence surveys and site inspections at the request of Environmental Stewardship. Exhibits professional leadership presence, positive energy and passion in all situations Accepts ownership for achieving results in all areas of accountability including environmental performance, ratings, expenses, USPH, Workplace Safety and employee satisfaction Responsible for meeting or exceeding all KPIs that are directly influenced by this role Ensures service standards, Safety, Environmental and other company policies and standards are consistently maintained Supports team’s Public Health needs by assisting with the implementation of plans and programs (e.g. OPP; IPM; Water Safety Plan, including potable and recreational waters; Public Health. Supports safety through various activities such as participation in Drills Ability to interpret architectural plans and have experience with: AMOS Maintenance Systems Communication Systems Computers/Networks Integrated Alarm, Monitoring and Control Systems Fire Alarm Systems Large Machinery Automation Systems Financial Responsibilities: Budget review and expense management Qualifications: Must possess the following Licenses / Training / Certificates / Experience: Education as Electrical or Electronic Engineer Well documented experience from marine electronics installations Basic Safety Training in accordance with the STCW-95 requirements Advance Fire Fighting Training Course in accordance with the STCW-95 requirements Bachelor of Science in Electrical/Electronic Engineering (or equivalent 4-year university degree preferred) Experience from Cruise Ships / Large Passenger Ships Self-motivated with a strong work ethic and ability to work in multicultural environment Ability to demonstrate an understanding of environmentally related engineering equipment and systems Highly organized with ability to manage multiple priorities and consistently meet deadlines Strong administrative skills and working knowledge of computers, internet access and the ability to navigate within a variety of software packages such as Excel, Word, AMOS and other related programs Good communication/social skills. Ability to plan projects, assign priorities, resolve problems and to work with out supervision. Excellent English reading and writing skills required All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All employees must be physically able to participate in emergency procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency The employee must have the ability to lift and/or move up to 50 pounds. Work Environment: Environment on an Island in an outdoor environment where high temperature and humid temperatures are experienced. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Sous Chef Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: Lead designated culinary team towards completion of daily work assignment, ensuring the highest level of guest satisfaction, crew support and financial/operational performance. Partner with Executive Sous Chef to lead a multi-cultural team in a high volume, fast paced kitchen island environment. Responsible for designated venues as per the Executive Sous Chef. Monitor and understand sanitation laws, policies and procedures. Ensure compliance with USPH standards and follow through with cooks and kitchen cleaners This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: Manages and coordinates performing the following essential duties and responsibilities. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’s philosophy, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Present properly groomed and dressed according to Royal Caribbean International’s The Royal Way. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way , SQM standards, USPH and HACCP guidelines, environmental and Injury Prevention policies and procedures. Each Island employee may be required to perform all functions in various food and beverage service venues throughout the Island. Must adhere to Royal Caribbean International’s philosophy of Anchored in Excellence; employee conducts them self in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Manages the financial aspects of the assigned food station, including the successful identification of expense reduction through cost control. Records the production and operational data on specified forms. Analyzes operational problems such as over production, wastage, pilferage and establishes controls. Maintains food cost at reasonable levels without affecting quality of set standards. Reviews food requisitions from the various workstations and makes necessary adjustments to arrive at the correct quantities, within acceptable timeframes and in accordance with established control procedures. Conducts workstation spot checks to ensure items are correctly stored to minimize food deterioration and waste. Works closely with Chef de Parties of each work station assigned, monitors procedures, quality checks production, ensures speed and efficiency, corrects and coaches. Observes and evaluates employees and their work procedures to ensure quality standards and service levels are met. Ensure timely delivery of food is set-up and adequate amounts are prepared. Trains and monitors all levels of Commis to Chef de Partie front and back of house for proper skills and service. Continuous training for proper recipe execution, portion control, cooking techniques, proper use of all related equipment, OPP protocols and Injury Prevention awareness. Ensures all team members know how to use the appropriate HACCP logs as a means of food safety control. Ensure compliance with USPH rules and regulations; training and enforcement and cooperates in the Clean as We Go program. Tests equipment to ensure accuracy of temperature gauges, heating or cooling elements. Avoids any breakdown due to miss use or water damage. Reports all malfunctions and requests & follow up on repairs. Full understanding of functionality and maintenance of all equipment used. Ensures the workstation teams prepare food items consistently with high culinary standards and in accordance with set corporate culinary standards; as related to taste, consistency and attractive presentation. Remain hands on with all galley personnel in a cooperative, productive and effective manner. Attends meetings, training activities, courses and all other work-related activities as required from the Site Management Team. Qualifications: Minimum five years’ experience of which at least two years working as a Chef de Partie ( including apprenticeship ) experience in high volume kitchen environment. (Shipboard experience is preferred). Minimum of two years formal culinary training, culinary school degree required. Must be proficient in all stations in the kitchen. Proficiency in safe food handling, HACCP / USPH.       Very strong management skills in a multicultural and dynamic environment. Very strong communication, problem solving, decision making, and interpersonal skills. Superior customer service, teambuilding and conflict resolution skills. Basic computer and math knowledge. Ship experience preferred. Ability to write new SOP’s for A Perfect Day implementation. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: Must be able to stand in the sun and endure external elements during work assignment. Long periods may be endured in hot humid outdoor environment While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All employees must be physically able to participate in emergency procedures and drills. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Royal Caribbean LTD CocoCay (Royal Caribbean), The Bahamas
    Executive Chef Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: Reports directly to the Food and Beverage Director and manages the activities of all Island Venues for both Front and Back of House engaged in preparing and cooking soups, meats, vegetables, desserts, and other culinary offerings served in a variety of venues overseeing an Island team and collaborating with the Shipboard team. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Essential Duties and Responsibilities: All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’s philosophy, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees. Specific Duties: Directs the overall culinary function on Royal Caribbean’s Private destination. Oversees all venues both front and back of house with regard to Culinary Operations. Functions include maximizing the assignment of schedules, duties, responsibilities and workstations to employees.  Observe and evaluates employees and work procedures to ensure quality standards and service is met.  Initiate personnel actions including selecting new employees from internal candidates, conducting performance evaluations, providing counseling on disciplinary problems and recommending corrective actions in order to maintain effective staffing and production level. Directs the overall Culinary Training and Development by initiating such and establishing a training program on the island that promotes growth and development. Takes initiative to mentor, share hands on expertise, develop and provide on-the-job training which will strengthen the current performance of the whole team and to prepare his/her subordinates for future advancement. Build a mutually respectful environment between front & back of the house operations, leading to improve productivity and culinary staff longevity. Maintains food cost at reasonable levels without affecting quality of set culinary standards in all outlets, including crew dining. Reviews and monitors budget to ensure efficient operation, and to ensure that expenditures stay within budget limitations.  Review and approve requisition and plan for product replacements, supply purchases by working closely with Inventory Management Team. Monitor all culinary presentations, activities and quality in all venues.  Observes preparation to ensure quality standards are met. Leads and assigns all special culinary events that requires culinary staffing. Maintains highest hygiene & safety standard in the workplace. Take charge of regular inspection to ensure that sanitation & cleanliness is maintained & followed every seven days a week along with documented training. Ensure awareness and compliance of Company Outbreak Prevention Plan (OPP).     Ensure Clean as we Go program is supported by team members. Follows through with all equipment maintenance, resolves issues and involves other department as required.  Set up and Initiate all Maintenance Logs and systems. Capitalized on all opportunities that will enhance guests’ satisfaction. Investigates and resolves culinary quality and service complaints in a timely fashion, and always with a view to exceeding the expectations of our guests. Ensures the workstation teams prepare food items consistently of high culinary standards and in accordance with Set Corporate Culinary Standards, regarding taste, consistency and attractive presentation. Initiate and set up a comprehensive Public Health awareness program for all employees, write all HACCP charts and initiate all appropriate records and logs which are to be maintained by the F&B Team. Conducts and monitors USPH and HACCP inspections to ensure highest in compliance standard for sanitation and cleanliness in every work station. Monitor workstations and staff for adherence to those procedures. Ensure Team knowledge and know how to use the appropriate HACCP logs as a means of food safety control. Constantly train & coach culinary team members in regards to, correct storage by following FIFO and utilization of over production in the assigned area. Initiate daily spot check of internal food storage- dry, cold and frozen. Qualifications: Proof of Chef Apprenticeship completion or equivalency. Eight to ten years' experience cooking and preparing food together with a managerial             background in 4 or 5 star hotels, restaurants or high volume food service facilities. Ability to read, interpret and demonstrate the preparation of recipes for all basic meat, fish, sauce and side dishes according to Royal Caribbean International’s The Royal Way.  The demonstration includes advanced cooking methods such as braise, sauté, broil and grill and the use of a variety of knifes to slice, dice, chop, julienne, etc. Demonstrate 'quantity cooking' ability, and knowledge of the proper utilization of technologically advanced kitchen equipment. Extensive knowledge of food handling procedures with regard to public health standards. Extensive knowledge of USPH codes and regulations preferred. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire food service operation. Demonstrated aptitude for the financial aspects of a food operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards. Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment. Working knowledge of computers, internet access, and the ability to navigate within variety software packages such as Excel, Word, and PowerPoint. Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent, and/or three or more years of verifiable certification of apprenticeship or completion of an approved certification or degree-granting culinary program, required. Language Requirements: Have a good command of English to understand and enforce rules in a polite and effective manner. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Physical Demands: All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency. Must be able to stand in the sun and endure external elements during work assignment. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to lift and/or move up to 50 pounds. Work Environment: Outdoors may be required to walk in extreme humid and hot conditions. Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
    May 20, 2019
  • Full Time
    Anglican Diocese Anglican Diocese of The Bahamas & The Turks & Caicos Islands, Sands Road, Nassau, The Bahamas
    The Diocese of The Bahamas and The Turks and Caicos Islands is seeking a suitably qualified individual to fill the position of Financial Comptroller. This officer is the Chief Financial functionary for the Diocesan Office. Duties include, but are not limited, to: Managing the efficient operation of the Accounts Departments of the Diocesan Office and the four schools of the Anglican Central Education Authority (ACEA), ensuring adherence to policies and procedures. Having control of the finances of the Diocese and the keeping of proper records of financial transactions. Preparing monthly reports of the financial position of the Diocese to the Bishop, The Synod, The Diocesan Council, The Diocesan Finance Committee, The Anglican Central Education Authority and The Diocesan Property Committee. Preparing all financial statements for the Diocese in accordance with International Financial Reporting Standards. Acting as a contact person and liaise with external auditors, bankers and government agencies. Assisting with the preparation of the Diocesan budget. Supervising the maintenance and repairs of non-parochial  Diocesan buildings and grounds in New Providence, with the exception of the schools. Traveling to the Family Islands as required. Performing other duties as requested by the Bishop, the Bishop-in-Council or the Diocesan Administrator. The successful candidate should possess: A Bachelor's Degree in Accounting CPA, ACCA or equivalent desired At least 10 years' relevant experience Up to date knowledge of accounting regulations A strong proficiency in Microsoft Office and Peachtree Programs Strong written and oral communication skills Excellent leadership and management skills, with hands on approach Good organizational skills and a commitment to timely and accurate reporting
    May 20, 2019
  • Full Time
    Anglican Diocese Anglican Diocese of The Bahamas & The Turks & Caicos Islands, Sands Road, Nassau, The Bahamas
    The Handyman is responsible for providing general repairs and maintenance to Addington House Complex and the Church House property. The individual is required to live on site. All utilities are provided by the administration. Responsibilities: To walk around the office complex and Shirley Street frontage To remove any litter on premises To manicure the lawns and flower beds General repairs such as masonry, carpentry and painting Assist with lifting of items for the bookstore and office Participate in major work on buildings by outside contractors Responsible for security for premises Ensure that buildings are always properly painted Ensure that boxes are properly stacked and general archives area maintained Available after hours as needed Any other reasonable duties as requested
    May 20, 2019

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Career Advice

Receiving news of a job rejection can feel like a punch to the gut, particularly when you have put all your energy into ensuring you submitted the best application you could, spent time and effort on tweaking your CV and went through the vigorous interview process. It is a deeply unpleasant feeling and can really bring you down. Knowing that your hard work, efforts and determination have ultimately come to nothing can be a bitter pill to swallow, and this only intensifies with each rejection you receive. Indeed, when the answer is always ‘thanks but no thanks’ it can be difficult not to fall into a rut. However, this will only lead to further rejections and a vicious cycle, as a negative mindset will put you at a real disadvantage when applying for future positions. So how can you break the cycle and overcome a string of rejections to land on your feet, allowing you to find that ‘yes’ you’ve been searching for? Look for lessons Being turned down can be a real knock to your confidence, but don’t let the experience go to waste. Even though it may not feel like it at the time, you can take some positives out of being rejected for a job. Instead of wallowing in self-pity, spin the experience on it’s head and consider what lessons you could take from the process. You may spot ways in which you could improve your answers in an interview, or notice potential changes in the way you could present yourself. This can be particularly useful if you can obtain feedback as to why you were rejected. Building a wealth of experience and learning your lessons will give you a better shot at your next interview or application, when you can put all the information you have accrued into good effect. Put feedback into action It is no use receiving feedback from employers that have turned you down and then not acting on it. For every bit of advice or any explanations you receive as to why you didn’t quite make the cut, ensure that this is at the forefront of your mind for your next application. Collecting a wealth of tips and advice can give you a better insight into what employers are actually looking for, and allow you to focus on bridging the gap for a stronger and more successful application. Have alternatives It can be easy to pin your hopes on that dream job that you have come across, putting all your focus and attention solely on landing the role that seems tailor-made for you. Should you fail to be offered the position though, it can really sting and leave you with nothing else to fall back on. Apply for a number of jobs and keep your options open. Not only will this lessen the blow of being turned down for the only role you have shown a real interest in , it will also give you room to manoeuvre down the line. With no other alternatives to fall back on, a rejection can see you fall into a slump that can be hard to break out of. So long as there are other potential jobs in the pipeline, there is a greater incentive to keep plugging away. Consider your strengths It can be easy to beat yourself up about a string of rejections and begin to question your ability. However, it is time to cut yourself some slack. Take the time to focus on your strengths and what you could bring to an employer, before identifying your passions and interests. You now have something positive to turn your attention to, and you’ll be able to ensure you have a better hand to make your assets the key selling point for future applications. Working on ensuring your assets and passions come through in your next interview could make the difference between being offered the post or not. After all, it is the most passionate candidates that very often land the job. Accept that not everyone can land the job More people are turned down for jobs than are hired, and learning to accept this fact can numb the pain of being rejected. Simple maths dictates that for everyone 20 people applying for a position, 19 are going to be left disappointed. Instead of allowing these figures to get the better of you, use them as motivation to ensure that you do all you can to be that one next time. Don’t get disheartened, simply dust yourself down and focus on the next opportunity.
Resume Parsing In efforts to improve job seekers experience, we have improved our system with the Resume Parsing Feature. This feature allows your resume to be filled in automatically resulting in a convenient service experience. But what is most important, resume parsing has positively influence the application rates with is a great benefit for employers. How does it work: A job seeker who is non-registered or non-logged in that wants to apply for a job will be prompted with signup/sign-in form first.     Once a job seeker is signed up, the system will ask him/her to post a resume.   Create New Resume page is where Upload Your Resume field displays:     Once the file is uploaded, all of the information is parsed and populated in the relevant resume posting fields automatically. Once the Post Resume button is clicked, the system redirects job seekers back to the application page. This way, job seekers are registered, the resume is uploaded and can apply to a job with just a few clicks.
One young CEO continues to implement practical ways to tackle the Bahamas’ unemployment rate and make for better employees in the process. Donavon Powell started 242jobs.com with the goal of connecting thousands of jobseekers with employers. To date, more than 30,000 people have utilized this website, and more than half of them have registered profiles, which allow prospective employers to pursue the files and find the best persons suited for the available jobs. Hundreds of Bahamians have landed jobs through the use of 242jobs.com. But Mr. Powell wanted to do more, noting the importance of job seekers being properly equipped to perform on the job. During the month of July, 242 Jobs offered $1 professional headshots to its subscribers and to the general public. Too often, persons were uploading headshots that were not up to professional standards. For just $1, job hunters were able to have a professional headshot taken that would make a big difference in the overall presentation of their applications. In addition to the professional headshots campaign, 242Jobs organized a clothing drive called “Dress for Success” to provide job seekers with appropriate interview attire. Mr. Powell made it a point to contact employers to find out how successful applicants were in presenting themselves, once they had successfully landed an interview through the website. He discovered that many employers were dissatisfied with the appearance of some of the applicants. For this reason, 242Jobs teamed up with the Salvation Army to conduct a clothing drive that successfully garnered scores and scores of business attire for job seekers. Members of the public with professional clothing that were new or gently used were encouraged to take them in to the Salvation Army on behalf of 242Jobs. Job seekers were able to go to the Salvation Army and collect one or two outfits, based on their need, once they had documentation from the website, authorizing them to receive the articles of clothing, free of charge. Through this effort led by Brittany Stubbs and Therese Sturrup of 242Jobs, many job seekers were able to wear a suit or other professional business attire for their interviews. Persons who donated worthy business attire were entered into a raffle, where the winners received gift certificates from Solomon’s Super Center, Kelly’s Home Center, Menchee’s Frozen Yogurt; Popeye’s; Marco’s, and phone vouchers. 242Jobs is now working with local constituency offices to give hope to job seekers in the various constituencies. The company is installing a computer in constituency offices. The computer can be used for preparing resumes and for signing up to 242jobs.com to ensure that they are given an opportunity to peruse available jobs and apply for them.   The first constituency will benefit on July 30; 242 Jobs will install the first computer at the South Beach Constituency office with the authorization of its Member of Parliament, Mr. Jeffrey Lloyd. Meanwhile on July 31, Mr. Powell will have the opportunity to address a South Beach constituency town meeting and announce the initiative.   On September 22, 242jobs will host a job readiness fair with the goal of further preparing prospective employees for the next big step in their careers. The Bahamas Society For Human Resource Management (BSHRM) will assist the company in presenting talks and empowerment sessions to train and guide persons into landing the job. Sessions will include resume preparation, deportment and presentation for the interview and more. Mr. Powell was recently selected as a recipient of the “40 Under 40 Most Influential and Successful Professionals in The Bahamas” award, hosted by Professional Services Bahamas. The awards will be presented at a special Awards Reception and Corporate Mixer on September 1 at Sapodilla Restaurant. The award is given to “young professionals making exceptional strides before their 40th birthday”, calling them the “next wave of leaders who will guide our country and its communities towards the future”.
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