2 fso tax listings found

🚀 Request for Quote (RFQ) - Zendesk Environment Enhancements 🎯 Project Overview & Goal We are seeking an experienced Zendesk developer/consultant to implement a series of critical enhancements to our existing Zendesk Support environment. We currently rely heavily on email channels for customer interaction. A key project goal is the successful implementation and launch of the Chat support channel to supplement and eventually streamline our existing email channels. The primary goals are to: Significantly improve agent efficiency via automation (especially for email channels). Enhance the customer self-service experience using AI and Chat. Establish robust real-time performance monitoring and reporting. The selected freelancer will be responsible for configuration, testing, documentation, and a brief knowledge transfer. We are looking for phased delivery, with a focus on core workflow automation first. 🛠️ Current Zendesk Configuration (For the Freelancer) Zendesk Suite...

Bilingual Virtual Assistant for GoHighLevel Lead Management** We’re looking for a bilingual (English and Spanish) Virtual Assistant who can manage daily leads inside our GoHighLevel CRM for multiple clients. This role is for someone detail-oriented, consistent, and comfortable inside a fast-moving environment where leads come in from different platforms every day. You’ll be reviewing conversations, qualifying incoming leads, organizing them inside GoHighLevel, and assigning the correct leads to the correct sales reps based on language. Our AI bots will handle the initial messages, so your job is to monitor, clean up, tag, and keep everything organized at the end of every shift. What You’ll Be Doing • Review daily conversations inside GoHighLevel • Qualify leads coming from ads, social media, and forms • Tag and organize all new contacts properly • Assign qualified leads to the correct sales reps • Monitor AI bot conversations to make sure they are on track • Create daily...