4 jobs found

Job Title:          Assistant Director of Uniform Room Services Reports to:       Director of Uniform Room Services Baha Mar’s Assistant Director of Uniform Room Services is responsible for the overall operation of the Uniform Room, which caters to all uniformed associates throughout the Baha Mar campus. Establishing policies, processes & efficiencies for the department at all associate levels, evaluating associate productivity and placing measurable goals and audits are all aspects of the Assistant Director’s role.   The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: 4-5 years+ of management experience Must have a minimum of a Bachelor’s degree in a related field Must have hospitality or casino related experience Previous uniform room experience managing an employer size of 5,000+ associates Strong attention to detail Ability to think strategically with critical thinking skills and able to multitask Strong knowledge and understanding of garment care and commercial laundry operations in servicing uniforms Description of Responsibilities: Baha Mar’s Assistant Director of Uniform Room Services reports to the Director of Uniform Room Services and has oversight of the Uniform Room operation including but not limited to the assignment, alterations and distribution of garments to all uniformed associates. Assistant Director of Uniform Room Services additionally handles uniform purchasing for Resort Services Departments in coordination with Directors in each discipline. Ensures laundry partnership is managed and directed. Handles any opportunities of cleaning associate garments. Creates an excellent working environment for the immediate department and supports the development of uniform room associates in their career development.   Manage daily activities of Uniform Room operations Assign work, establish performance and develop realistic goals for team members Ensure all Uniform Room staff adhere to health and safety policies and procedures Provide hands on guidance of Uniform Room staff while acting as role model to the team, guiding all aspects of the business Trains all Uniform Room Customer Service Representatives, Seamstresses, and Supervisors in all aspects of the positions’ job tasks Supervise the issuing, alteration and repair of associate uniforms, ensuring a positive associate experience and welcome to the Baha Mar family Manage and guide customer service aspects of the Uniform Room, ensuring a positive and supportive experience Maintains up to date and accurate files and records on all aspects of the operation, including but not limited to attendance, reviews, achievements etc. Adhere to established Uniform Room processes and services while balancing pragmatic approach ensuring consistency, efficiency and standard of excellence Adhere to established labor standards within each discipline as Uniform Room continues into second year and phase of operation Ensure cleanliness and organization within Conveyor Room, Storage Environment and Seamstress / Fitting areas Implement employee satisfaction and cost saving initiatives Ensure effective control, requirements and repair of all uniforms Manage turnover of garments that should be retired from use and work with campus brands on ensuring their orders reflect replenishment when needed Establish a proactive approach to identify and correct quality assurance concerns Monitor maintenance of all equipment and supplies, ensuring tracking of preventative maintenance provided by Shared Service Facilities Investigate and resolve any employee complaints in a timely manner Stay current on trends in uniform/laundry industry Facilitate weekly meeting with Brady Valet Manager and General Manager to review cleaning opportunities and provide constructive feedback for improvements Schedule uniform fittings for new hires, transfers and return of uniforms upon separation, as per direction received from Shared Services Human Resources Maintains accurate uniform inventory information and completes full inventory of varied garments on periodic basis, establishes par levels, and accounts for loss or damage Track all discarded garments on monthly / quarterly basis Investigate all opportunities and audit departments where managers inquire on par assignments: ensure managers are provided thorough information needed to manager their teams effectively Resolve any guest complaints in a timely and professional manner Uphold the highest standards of courtesy and conduct exceeding expectations Accurately prepare purchase orders within BirchStreet for shared garments and Shared Services, managing when POs are received for deposit and payment Receive shipments in coordination with Dock Master, audit invoices upon receipt Provide guidance to brand managers and directors on review of monthly / quarterly orders Provide monthly garment inventory to the 3 brands, allowing each brand to order necessary uniforms Ensure storage room / facility is maintained to same standard as Uniform Room Establish audit processes of receiving, shipping and scanning, ensuring all attic stock inventory is quickly processed

Job Title:          In Room Dining Manager Reports to:       Director of Food & Beverage Rosewood Baha Mar’s In Room Dining Manager will work together with the Director of Food & Beverage to supervise and coordinate the work of the In Room Dining Service staff and manage all special events taking place in the guest rooms. The Baha Mar culture begins with PASSION. We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and sexy. Here is how you can “own the wow!” Care deeply Have a generous spirit Thrive as part of a team Pay exacting attention to details Create emotional connections with our guests Be strongly committed to Baha Mar’s success What you will also have already accomplished: College Degree in Culinary Arts 3 years+ of management experience in Food and Beverage Description of Responsibilities Rosewood Baha Mar’s In Room Dining Manager will work together with the Director of Food & Beverage to supervise and coordinate the work of the In Room Dining Service staff and manage all special events taking place in the guest rooms. Responsibilities will include, but are not limited to: Ensure optimum delivery of in-room dining strategies, balancing a pragmatic approach with the need to consistently perform to a standard of excellence Provide dynamic services to ensure guests are “wowed” by Rosewood at Baha Mar’s hospitality Develop and implement in room dining strategies aligned with the company’s overall mission, vision values and strategies to achieve revenue and profit goal Monitor guests’ in room dining needs on a continual basis, ensuring all requests are delivered accurately and in timely manner Oversee maintenance and sanitation of food areas, including inventory and purchasing, in strict compliance with health code ordinances Coordinate the selection, purchasing, storage, inventory, maintenance and usage of all food and beverage supplies and equipment Recommend new techniques of service for maximum guest satisfaction at minimum operating costs Manage staffing levels to minimize labor cost while maximizing excellent guest service Investigate and resolve any F&B guest complaints in a timely manner Lead in room dining team to maintain the highest levels of guest service Oversee recruitment, employment, coaching and disciplinary action of the in room dining team Review products and services and analyze variances while taking corrective actions Monitor budgets and payroll records and review financial transactions to ensure expenditures are authorized and budgeted Review menus, evaluate popularity of options and suggest new menus based on tracking Ensure seamless flow of information between In room Dining and other food and beverage teams Total compliance with Rosewood Baha Mar’s standards of operation Stay current on hospitality best practices and industry trends Perform other duties as assigned    

General Manager Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Responsible for leading the Perfect Day CocoCay team to deliver sustained superior performance by fostering a positive work environment, prioritizing strategic goals, allocating resources, promoting operational excellence and safety, developing Leaders and Employees, and championing a world class Guest experience. The General Manager provides guidance and strategic direction for the entire Island Leadership Team to deliver the long-term vision of Royal Caribbean and the Private Destination Islands. This role ensures company, divisional, and site performance objectives are met or exceeded by performing the following essential duties and responsibilities personally or through subordinate managers/supervisors. All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with Guests or fellow Employees and/or in the presence of Guest contact and Employee areas. Essential Duties & Responsibilities: Leadership Provides teams with clear performance and conduct expectations that set the pace and quality of the efforts of Employees and Leaders. Establishes and maintains effective internal communications including regular department head meetings to ensure optimum teamwork and productivity. Champion and role models Royal Caribbean vision and values. Regularly motivates, supports, and recognizes Leaders and Employees. Motivate, coach, train, evaluate, and track development of direct reports. Always conduct him/herself in a professional and courteous manner through physical and verbal interactions with Guests or fellow Employees both Front of House and Back of House. Work Environment Foster a harmonious and cooperative team atmosphere, and continually encourage teamwork and cooperation between all Shipboard Employees and Perfect Day Employees. Indicate own intentions and expectations to others clearly and keeps agreements. Maintain high ethical and professional standards. Ensure Back-of-House Facilities and Accommodation are cared for, maintained, and meet the needs of Employees and Leaders. Promote a sense of collective ownership for the success of the team and company. Engage and empower Employees in order to reduce turnover and increase retention. Strategy Deliver the strategic initiatives of Royal Caribbean and Private Destinations at Perfect Day CocoCay. Develop and set Key Performance Indicators for the island and leadership positions with the Private Destination Shoreside Leadership. Collaborate with Shoreside Leadership in monitoring present and future trends, practices, and systems in the hospitality and cruise industries. Promote the implementation of competitive programs. Provide reporting on performance results for the areas of responsibility as it relates to revenue, expense management, Employee engagement, public health, and Guest satisfaction. Understand the objectives of the company and ensure Employees know their individual responsibilities to achieve the company’s desired results. Resources Focus on activities that will maximize business success. Implement business and operating budget plans with Island Leadership Team. Monitor and analyze revenue and expense management to ensure targets are achieved. Consistently analyze finances to identify areas for improvement and take immediate action. Monitor island sales techniques to maximize revenue generation and ensure high customer service levels. Support departments to create innovative solutions to resource gaps. Operational Excellence & Safety Develop, reinforce, and regularly communicate with Island Leadership policies, procedures, and standards to the team. Ensure Island Leaders consistently maintain records and communicate results to Employees. Ensure Leaders systematically measure and target performance, develop plans to consistently improve, and keep record of corrective action and outcomes. Support and drive the safety culture to actively prevent workplace injuries and accidents at Perfect Day CocoCay. Ensure departments conduct regular inspections to ensure all facilities are kept in optimal condition by full implementation of preventive maintenance programs. Ensure island facilities are maintained to optimum standard, beach facilities groomed, and landscaping maintained. Development Ensure all Employees are accurately onboarded consistently across the departments.  Ensure job specific training's and competency testing (verification and familiarization) are in place and consistently delivered to equip all Employees with the necessary skills, knowledge, and attitude to perform their job effectively and deliver the Perfect Day Experience. Ensure Human Resources and Island Leadership comply with the disciplinary policy and are consistent in their approach to performance and conduct improvement. Ensure Employee performance appraisals in a timely, fair, and constructive manner in order to promote their personal and career growth. Communicate relevant information with Employees in order to improve internal communication within the Department and Company.   Guest Experience Seek to understand, anticipate, and fulfill needs, expectations, and opportunities of Guests. Ensure the highest level of Guest satisfaction by providing quality Guest services and amenities within corporate standards. Serve as the highest level of authority in answering Guests' complaints and resolving problems. Focus on activities and quality standards that ensure the satisfaction of Guests/Customers (both external and internal) Qualifications: Bachelor’s degree in Hospitality Management, Business Management, or related discipline. Five or more years of progressive management and training experience in large scale resort/Hotel/Cruise ship management with at least three years operational experience in operations, food and beverage, front office and/or housekeeping. Proven ability to manage all functions. Pre-opening and new build experience is a plus. Three or more years management experience onboard cruise ships or resort with knowledge of proper cleaning techniques, requirements, and use of equipment, and chemical handling is preferred. Required experience working with a quality management system. Previous exposure to international environments strongly preferred. Required experience managing Guest complaints and inquiries for a large company. Demonstrated leadership capabilities. Effective verbal and written communications skills. Superior Computer literacy in word processing, spreadsheets, purchasing and maintenance systems, accounts payable. Ability to manage an international staff in a positive and productive manner by motivating, developing and managing Employees as they work. Required strong experience and proven track record of achievements in field. Have the ability to create and write standard operating procedures. Knowledge & Skills : Displays tremendous leadership abilities while working as part of a team to yield goal-oriented results. Strong ability to coach and develop team members on effective problem resolution skills and aptitudes is a key requirement of this position. Previous exposure to international environments strongly preferred. Demonstrated leadership capabilities. Strategic thinker with strong conceptual skills, self-motivated, enthusiastic, flexible, and adaptable. Effective verbal and written communications skills. Advance computer literacy in MS Office, procurement, Internet, etc. Knowledge of policies and practices involved in the human resources function. Ability to supervise international staff in a positive and productive manner by motivating, developing and managing Employees as they work. Ability to speak English clearly, distinctly and cordially. Ability to read and write English in order to understand and interpret written procedures – this includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from managers and co-workers. Physical Demands: Ability to see, hear, speak, comprehend, and communicate. Ability to lift 50 pounds. Ability to reach and bend. Ability to walk upstairs. Exposure to noise, cleaning chemicals, and dust. Exposure to extreme outdoor temperatures. Exposure to moving mechanical parts and vehicles. On occasion, may be required to climb, balance, stoop, kneel, and crawl Work Environment: Outdoors, required to walk in extreme humid and hot conditions for several hours at a time Office (inside) Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

SUMMARY    Provide direct supervision of front-line operation and maintenance staff for the Central Utility Plant (CUP), Diesel Generator Farm, and Building Support Systems within those facilities, Water Treatment Systems, Fuel Storage Facilities and Delivery and Electrical and Chilled Water Distribution Systems to the various hotel properties.  Implement policy, direction and guidance as provided by the DTECH Vice President of Operations and parent company policies and procedures.  Work with the DTECH Maintenance Manager and Hotel Facilities Manager to maintain positive client relations and meet client contract commitments.  Monitor and evaluate the operation of the Baha Mar facilities.   Provide additional interface with client personnel, equipment vendors and material suppliers, DTECH and client technical support staff and DTECH home office personnel.   Project objectives include ensuring safe, reliable and cost-effective operation of all assigned facilities.  Maintain strict adherence to all safety and environmental rules and regulations to protect employees, facilities equipment and public safety.  Work under the direction of the DTECH Vice President of Operations.   ESSENTIAL DUTIES, RESPONSIBILITIES and CAPABILITIES Include the following specific duties (other duties may be assigned as needed).   Review system process variables and activities relevant to operation of the facilities. Apply principals of logic and engineering science to identify operating conditions outside of expected normal operating ranges. Troubleshoot abnormal operation and recommend corrective action.  Train and supervise operations personnel to identify problems and initiate remedies and techniques for corrective maintenance and improved operation. Possess proficient skill in both oral and written communications. Analyze operating and maintenance performance data and work with other staff members to make appropriate technical recommendations on procedures to improve efficiency, and reliability. Monitors equipment operation relative to anticipated energy balance analyses; monitored parameters include fuel input and energy output and equipment efficiencies. Evaluate and make recommendations for improving efficiency and reliability in an economic and cost-effective manner. Develop and implement strategies for continued improvement. Develop and issue periodic reports to document maintenance progress, accomplishments and resolved and ongoing operational issues. Manage third party contracts, technical support service representatives, and continuing service agreements for assigned facilities. Monitor and provide technical assistance with maintenance and operational activities and work assignments. Train and develop operations and maintenance support staff. Effectively diagnose the cause of malfunctions of mechanical and electrical equipment, including controls, Components may include transformers, switchgear, VFDs, starters, relays, switches, transmitters, control and monitoring devices, diesel generators, electric chillers, pumps, fans and air handling units. Provide operations input for projects being developed to improve the facilities performance. Provide conceptual inputs to engineering for facility modifications. Oversee minor modifications to operating equipment which can be efficiently handled in-house. Assists the Vice President of DTECH Operations with development of operational plans, approaches and goals. Assist in preparing bid solicitations and documents for major maintenance and capital improvement projects as directed. Maintain regular verbal and written communication to keep the DTECH Vice President of Operations fully informed of unusual conditions, damaged equipment, and current job progress as the job relates to facility operations.   EDUCATION/EXPERIENCE A minimum of tenyears’ experience in facilities operations is required.  Experience with technical problem solving, equipment operation and personnel supervision is preferred.  An associate degree in engineering technology or equivalent from a college or technical school is also preferred. Ideal candidates will have solid electric power, diesel generator and electric chiller plant experience with associated fluid systems process control and/or cogeneration experience.   JOB REQUIREMENTS Demonstrated knowledge of all facets of power plant operations. Demonstrated ability to read and interpret electrical and mechanical process drawings, write routine reports, solve practical problems, make competent decisions in emergency situations, clearly communicate tasks and needs, and provide direction and guidance to and training of  support staff personnel.  Demonstrated good verbal and written communication skills.  Ability to exercise considerable initiative and independent judgment in resolving problems and improving operating efficiencies and reliability in an economic manner, while working with multifaceted personnel. Ability to reach, climb, lift (up to 75 pounds), walk and stoop as necessary to inspect and direct maintenance of energy system equipment and distribution components.