Freelance
Vollna Client
Remote
🚀 Request for Quote (RFQ) - Zendesk Environment Enhancements
🎯 Project Overview & Goal
We are seeking an experienced Zendesk developer/consultant to implement a series of critical enhancements to our existing Zendesk Support environment. We currently rely heavily on email channels for customer interaction. A key project goal is the successful implementation and launch of the Chat support channel to supplement and eventually streamline our existing email channels.
The primary goals are to:
Significantly improve agent efficiency via automation (especially for email channels).
Enhance the customer self-service experience using AI and Chat.
Establish robust real-time performance monitoring and reporting.
The selected freelancer will be responsible for configuration, testing, documentation, and a brief knowledge transfer. We are looking for phased delivery, with a focus on core workflow automation first.
🛠️ Current Zendesk Configuration (For the Freelancer)
Zendesk Suite...