3 listings found

🚀 Request for Quote (RFQ) - Zendesk Environment Enhancements 🎯 Project Overview & Goal We are seeking an experienced Zendesk developer/consultant to implement a series of critical enhancements to our existing Zendesk Support environment. We currently rely heavily on email channels for customer interaction. A key project goal is the successful implementation and launch of the Chat support channel to supplement and eventually streamline our existing email channels. The primary goals are to: Significantly improve agent efficiency via automation (especially for email channels). Enhance the customer self-service experience using AI and Chat. Establish robust real-time performance monitoring and reporting. The selected freelancer will be responsible for configuration, testing, documentation, and a brief knowledge transfer. We are looking for phased delivery, with a focus on core workflow automation first. 🛠️ Current Zendesk Configuration (For the Freelancer) Zendesk Suite...

About the Role: We are seeking a highly motivated and detail-oriented Technical Support Manager to join our rapidly growing charity startup platform. This is a critical role focused on owning and continually optimizing our Customer Success processes, ensuring exceptional customer support, and serving as the primary technical liaison for our users and clients. The ideal candidate is a hands-on problem-solver and process improver who will manage and resolve technical inquiries, maintain our knowledge base, and build strong client relationships. This role is positioned for future growth, including the potential to manage and grow a team. Location: Must be able to work on the Eastern Time Zone (EST/EDT). Key Responsibilities: Client Support & Relationship Management - Tier 1 & 2 Helpdesk Support: Manage and triage both simple and complex inquiries across the helpdesk. This includes troubleshooting, checking existing reports/boards, and providing workarounds and timelines. -...

Relevance AI / AI Agent Systems Builder — Ongoing Work (Sales, Admin, Customer Service | Trades Industry) We’re looking for a Relevance AI specialist who can help us build, deploy, and optimise AI agents across multiple business units inside a vertically integrated trades + construction group. This includes marketplace agents, internal assistants, and customer-facing automations. About the Work You will work 1:1 with us to build out our full AI agent roadmap. Immediate priorities include: Sales Agents (lead qualification, quoting assistance, follow-up automation) Admin Agents (job intake, scheduling support, documentation workflows) Customer Service Agents (FAQ handling, progress updates, job management triage) Marketplace-style agents for internal delegation + cross-business task routing Voice agents using Retell AI (call handling, bookings, outbound follow-up) We already have SOPS for several roles — you’ll convert these into high-fidelity agents quickly. You MUST be confident...