Security Officer

The Security Officer position includes responsibility for maintaining a safe, secure, and customer-focused environment within the establishment.

• Stands guard at the entrance and monitors the arrival and departure of employees, customers, and visitors to prevent theft, robberies, and unauthorized access.

• Ensures all company security procedures are followed.

• Circulates throughout the establishment to maintain order, ensure safety, and protect company property.

• Warns individuals who violate company rules and apprehends or removes violators from the premises when necessary, using reasonable force.

• Conducts periodic exterior patrols to deter intrusion, identify suspicious activity or loitering, and reports findings to management and/or police.

• Responds to alarms and investigates disturbances.

• Notifies the police, fire department, or other authorities and assists with the safe evacuation of patrons during emergencies.

• Reports all emergencies, incidents, or breaches of company policy verbally or in writing on request.

• Provides friendly, professional, and helpful customer service at all times.

• Greets every person entering the establishment.

• Answers customer questions accurately and provides information on store policies.

• Resolves customer concerns or directs customers appropriately.

• Starts up all workstations at the beginning of the shift and reports any issues to the Cashier.

• Reports all breaches or concerns to management promptly.

• Works with the Cashier to ensure the store is clean at the beginning of the shift and conducts spot checks throughout the day to maintain tidiness.

• Ensures water delivery accuracy.

• Works with the Cashier to tidy the store.

• Follows instructions and directives outlined in memos, notices, or store communications.

• Attends company meetings and training sessions as required.

• Performs any other duties assigned by management from time to time.