1 Administrative & Support Services jobs

The Customer Care Officer reports to the Customer Care Supervisor and serves as the primary point of contact between the company and its customers, delivering high-quality customer service while providing operational support to ensure efficient daily operations. Responsibilities include: Receive and manage all incoming calls and dispatch as required Follow established communication procedures, guidelines, and protocols Log all incoming and outgoing mail to ensure accountability and accurate record-keeping Assist customers with account verification, new account setup, locked accounts, and other account-related matters Ensure Know Your Customer (KYC) updates are completed accurately and in a timely manner Document and monitor customer service logs and portals, ensuring issues are resolved promptly and escalated where necessary Monitor the customer service mailbox and respond to all queries within established timelines Update...