CUSTOMER CARE MANAGER
The Customer Care Manager is responsible for the development of the team and ensuring the best possible experience for our customers by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. The role requires a strong demonstrated capability and track record in managing successful Customer Care teams and driving innovative improvements to help create an industry leading exceptional customer experience as well as proactively nurturing customer relationships.
DUTIES and RESPONSIBILITIES:
Leading and empowering a growing team to create meaningful and quality experiences for our customers.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
Developing, managing, and coaching...
About Uknowledgy
Uknowledgy is a forward-thinking startup founded on innovation and progressive education. We are an e-learning platform at the forefront of providing technology-focused education to improve the national skills gap. Our mission is to become a premier resource for individuals and organizations in developing nations to gain the knowledge and skills needed to thrive in a rapidly evolving economic environment.
Sales Development Representative
We’re seeking a highly energized and experienced sales professional to join our organization, focused on building our portfolio of clients in the B2B sector. You will join a high caliber team experiencing rapid growth. Your focus will be to develop a strong sales pipeline of qualified clients, selling Uknowledgy’s e-learning solutions.
Ideal candidates will be results-oriented, exhibit a growth mindset, demonstrate strong prioritization...
Content Specialist
As the E-Learning Content Specialist , you will establish the vision and execution for curating, managing, and updating Uknowledgy’s full library of course offerings while also providing custom solutions for our B2B clients. You will cultivate industry content partners aligned with the overall strategy in the core areas of business, technology, data science, and personal development.
The Content Specialist will work with existing and potential content library partners for ongoing maintenance and expansion of the Uknowledgy course library. In addition to content curation, the Content Specialist will also be responsible for designing and delivering custom content to new and existing accounts as needed.
This Job Requires
Experience working in high-growth, performance-focused environments
Strong project management skills and the...
Click to Collect is looking for enthusiastic, team players to deliver packages. Delivery Drivers will be responsible for collecting packages from the retailer, transporting them to the warehouse to be sorted for collection, and to their final delivery sites.
Duties and Responsibilities:
Drivers are expected to follow safety protocols on and off the road
Use handheld devices for GPS navigation, scanning packages and customer delivery information.
Navigate a variety of routes throughout the delivery area.
Loading and unloading packages to be delivered.
Expect to work 4 to 5 days a week, 10 hrs. per shift
Perform the following tasks, with or without reasonable accommodation:
Lift packages up to 50 lbs.
Able to get in and out of delivery van and walk up and down stairs through your shift...
Baha Mar
Baha Mar, Baha Mar Boulevard, Nassau, The Bahamas
Job Title: Director of Engineering- Waterpark
Reports to: Vice President of Facilities, Engineering & Shared Services
Baha Mar’s Director of Engineering will work together with the Vice President of Facilities, Engineering and Shared Services in providing consistent, cost-effective maintenance programs that ensure the Waterpark’s safe and efficient operation. This role also involves the supervision of the Maintenance Department’s operations and personnel
The Baha Mar culture begins with PASSION.
We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!”
Care deeply
Have a generous spirit
Thrive as part of a team
Pay exacting attention to...
Baha Mar
Baha Mar, Baha Mar Boulevard, Nassau, The Bahamas
Job Title: Engineer II - Waterpark
Reports to: Engineering Manager-Waterpark
Baha Mar’s Engineer I will work together with the Service Manager to maintain the general operations, safety and security of the waterpark’s facilities, furnishings, and equipment; ensuring guests’ expectations for the hotel are exceeded.
The Baha Mar culture begins with PASSION.
We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!”
Care deeply
Have a generous spirit
Thrive as part of a team
Pay exacting attention to details
Create emotional connections with our guests
Be strongly committed to Baha Mar’s success
What you will also have already...
Baha Mar
Baha Mar, Baha Mar Boulevard, Nassau, The Bahamas
Job Title: Engineer I- Waterpark
Reports to: Engineering Manager- Waterpark
Baha Mar’s Engineer I- Waterpark will work together with the Engineering Manager- Waterpark to maintain the general operations, safety and security of the waterpark’s facilities, furnishings, and equipment; ensuring guests’ expectations for the hotel are exceeded.
The Baha Mar culture begins with PASSION.
We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!”
Care deeply
Have a generous spirit
Thrive as part of a team
Pay exacting attention to details
Create emotional connections with our guests
Be strongly committed to Baha Mar’s success
What...
Baha Mar
Baha Mar, Baha Mar Boulevard, Nassau, The Bahamas
Job Title: Engineering Supervisor-Waterpark
Reports to: Engineering Manager-Waterpark
Baha Mar’s Engineering Supervisor- Waterpark will work together with the Engineering Manager and will oversee general maintenance engineering team as they trouble-shoot systems, diagnose problems, implement repairs maintain the general facilities ensuring guests’ expectations for the waterpark are exceeded.
The Baha Mar culture begins with PASSION.
We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!”
Care deeply
Have a generous spirit
Thrive as part of a team
Pay exacting attention to details
Create emotional connections with our guests...
Baha Mar
Baha Mar, Baha Mar Boulevard, Nassau, The Bahamas
Job Title: Engineering Manager-Waterpark
Reports to: Director of Engineering -Waterpark
Baha Mar’s Engineering Manager- Waterpark will work together with the Director of Engineering and will oversee the maintenance engineering team as they trouble-shoot systems, diagnose problems, implement repairs maintain the general facilities of the waterpark ensuring guests’ expectations for the waterpark are exceeded.
The Baha Mar culture begins with PASSION.
We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!”
Care deeply
Have a generous spirit
Thrive as part of a team
Pay exacting attention to details
Create...
Grand Hyatt Baha Mar
Grand Hyatt Baha Mar, Baha Mar Boulevard, Nassau, The Bahamas
Grand Hyatt’s Chef de Cuisine will work together with the Executive Chef and is responsible for managing the culinary department of a brand new Restaurant in collaboration with renown Chef Marcus Samuelsson. Maximizing the productivty and development of a high quality culinary team.
The Baha Mar culture begins with PASSION.
We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!”
Care deeply
Have a generous spirit
Thrive as part of a team
Pay exacting attention to details
Create emotional connections with our guests
Be strongly committed to Baha Mar’s success
What you will also have already accomplished:
College Degree in culinary, hospitality or related field preferred
5 years+ of culinary management experience
Must...
Grand Hyatt Baha Mar
Grand Hyatt Baha Mar, Baha Mar Boulevard, Nassau, The Bahamas
Job Title: Restaurant General Manager-Marcus Samuelsson
Reports to: Director of Food and Beverage
Restaurant General Manager will work together with the Director of Food and Beverage to manage the more than 400 seat dining facility in collaboration with Marcus Samuelsson. Overseeing the overall operational and financial responsibility including labor and cost control, staffing, scheduling, training, revenue enhancement, always employing an efficient and professional manner to exceed guests’ expectations .
The Baha Mar culture begins with PASSION.
We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!”
Care deeply
Have a generous spirit
Thrive...
Head of Merchant Onboarding & Account Management The Head of Merchant Onboarding & Account Management is a critical member of the Sales and Account Management team and will be responsible for ensuring the successful development and execution of Merchant onboarding strategy and accelerating Merchant Customer adoption of Click To Collect. This role works with Sales, Customer Success and Operations create a best in class service and experience for our Merchant partners. This is a high-visibility role within an exciting area of the business . Essential Functions & Responsibilities Manage the comprehensive Merchant onboarding for all Click to Collect customers (including new business, renewals, and upsells) to ensure merchant customers receive a highly organized program with detailed goals, timelines, and processes. Serve as primary point of contact for customers during the onboarding and implementation phase of the customer lifecycle....
The Director will oversee all aspects of Merchant and Customer Success and is responsible for developing, implementing and managing a business strategy to achieve best in class customer satisfaction and the team responsible for sales and merchant acquisition. This role will support the development of the commercial offering of the business for both merchants and customers, and be an active role in the marketing needs of the business. This role is truly cross functional, a perfect mixture of left and right brain and will influence the growth and success of the business. Essential Functions & Responsibilities Oversee all aspects of Customer Success teams, including Customer Service Operations, Onboarding Merchant Sales, Operational Excellence and other technical solutions and scaled support teams. Drives continuous improvements of the sales process by collaborating with key stakeholders to understand the sales cycle and identify...
