Hospitality
Baha Mar
Nassau, The Bahamas
Job Requirements: High School Diploma 2 year + of Customer service experience is required, preferably in a hotel or related field 1 year + Front Desk / Concierge experience Description of Responsibilities Grand Hyatt at Baha Mar's Host will be responsible for anticipating guests' needs and personalizing the delivery of services to meet the specific needs of each guest to ensure outstanding guest relations that exceeds guests' expectations for the hotel experience. Responsibilities will include, but are not limited to: Provide dynamic services to ensure guests are "wowed" by Grand Hyatt at Baha Mar's hospitality Deliver prompt, efficient and courteous guest services following Baha Mar standards of excellence Leave guests with a lasting impression by responding to guest inquiries with the utmost courtesy and urgency. Facilitate guest registration process inclusive of processing forms of payment. Resolve any guest complaints in a timely, friendly and professional...