68 head of product management jobs found

Island Experience Manager The Island Experience Manager is responsible to deliver industry-leading hospitality standards in the Guest Services, Housekeeping, Laundry, and Tram Driving operations. This role establishes and drives a positive working environment and focuses on exceeding guest and team member satisfaction. This position ensures that all destination experiences and services are delivered as per Company Operating Standards. The Island Experience Manager is a visible guest-facing position and uses effective planning and time management skills to properly balance front-of-house, back-of-house, and essential administrative duties, ensuring all operational needs are met. This role supports the Operations Director in all operational aspects of guest services to ensure the destination performance objectives, KPI’s, guest and team member satisfaction, and other key results areas consistently meet and exceed Company’s targets. This position leads by example and requires...

The IT Officer supports the operational and technical IT operations on the Private Destinations. This includes supporting IT business systems and related equipment by providing knowledgeable support within the timeframes defined in Service Level Agreements. This position assists all Private Destinations and may require traveling between the Destinations to support IT operations, equipment, and infrastructure. This position requires excellent Team Member engagement, concentration, attention to detail, ability to multitask, knowledge of IT products and services.  All duties and responsibilities are performed following Royal Caribbean International’s Brand Standards, the Royal Way philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines.  This Job Description in no way states or implies that these are the only duties performed by the destination team member occupying this position. All team members may be required to perform any other...

Major Responsibilities The General Manager leads the broad scale development and supports the execution of the business plan, human capital strategy and P&L operations of the company . The GM is responsible for maximizing revenues and operating cash flows and building long term shareholder value, while accelerating growth through customer and employee engagement, market penetration, share gain, driving operating innovation, implementing and optimizing Business Development strategies and executing any M&A integration plans. He/she must be adept at establishing a compelling vision and building engagement and alignment through exceptional people leadership, including outstanding talent development, and effective communication and collaboration. As the key driver and owner of both long and short-term company performance, the GM will leverage in depth knowledge of the marketplace, customer and industry to identify emerging gaps or opportunities to...

The Aquatics Guide must have a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. This role establishes and drives a positive working environment and focuses on the Guest Experience while operating with optimum Safety in all activities with our guest and fellow colleagues in mind. This position specializes in guiding activities such as Zipline, Kayak, Wave Jet, and other activities as required by the Lead Shore Excursions. Leading by example at the Front of House this is a position that requires exemplary customer engagement. Must be able to respond to any type of emergency and perform lifesaving procedures.   This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to...

The Customs Operations Agent must be familiar with the local customs law and regulations. This position assists Customs Specialist to communicate with customs and immigration officers to obtain the necessary information for customs clearance and delivery of shipments. The team member maintains integrity and follows compliance as established in the Company’s policies and procedures, Labor Law, and statutory obligations required by the country. This role is responsible to facilitate transactional support for imports and exports. The Customs Agent works closely with the Leadership team and local customs authorities. All duties and responsibilities are performed following Royal Caribbean International’s Brand Standards, the Royal Way philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines. This Job Description in no way states or implies that these are the only duties performed by the team member occupying this position....

Restroom Attendant  Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.  Position Summary: The Restroom Attendant is responsible for the preparation, support and service in all guest restrooms and showers front of house and the maintenance and upkeep of employee common areas and laundry rooms as designated by the Team Lead or Assistant Site Manager. Cleaning and Upkeep of employee housing on turnaround days may be required. To ensure full Island preparedness prior to a ship call day to ensure restrooms and showers are fully equipped with the appropriate sanitary items orderly and stocked condition. Impeccable cleaning and sanitizing processes are required...

Aquatics General Worker Perfect opportunities begin at Perfect Day! Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees on our Private Island located in The Bahamas, Perfect Day at CocoCay. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary:             The Aquatics General Worker should possesses a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. This role establishes and drives a positive working environment and focuses on the Guest Experience while operating with optimum safety in all activities with our guest and fellow colleagues in mind. Assisting in all guest focus areas which would include but not limited to, engaging with guests and selling,...

Cook Assistant Commis Perfect opportunities begin at Perfect Day! Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees on our Private Island located in The Bahamas, Perfect Day at CocoCay. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Cook Assistant Commis is responsible for preparing and cooking high quality foods according to Royal Caribbean International's recipe standard. Primarily assist the Chef de Partie and be capable for executing heavy production demand on a daily basis. Essential Duties & Responsibilities: Each culinary Island employee reports to their workstation assignment on time and properly groomed and dressed according to Royal Caribbean International’s The Royal Way. This includes a clean uniform, name...

Site Nurse Perfect opportunities begin at Perfect Day! Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees on our Private Island located in The Bahamas, Perfect Day at CocoCay. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary:             This person is expected to provide medical nursing services to all Guests and Crewmembers who need it. The Nurse shall assist the Island Doctor and Chief Nurse in all Island  health-related matters including outbreak prevention, and illness reporting as required by international, national and Company policies. To consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed....

Guest Service Water Park Perfect opportunities begin at Perfect Day! Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees on our Private Island located in The Bahamas, Perfect Day at CocoCay. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: Welcome guests to the water park and sell entry tickets for the park. Be available to answer questions regarding all products and activities. Provide directions to various locations on the Island and customer information. Control the turnstile and ensure smooth and safe entry for all guests that are permitted on their half or full day passes. This is a customer facing role that requires a friendly, courteous manner and clear communication. Essential Duties & Responsibilities: Welcome guests to the...

Club Server Perfect opportunities begin at Perfect Day! Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees on our Private Island located in The Bahamas, Perfect Day at CocoCay. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary: The Club Server is responsible to deliver industry-leading hospitality standards in Coco Beach Club, F&B Venues, and Cabanas. This role focuses on exceeding Guest Satisfaction and continuously demonstrates a passion for Customer Service excellence. The Club Server supports the Venue Managerin all operational aspects of F&B areas to ensure the destination performance objectives, KPI’s, Guest and Team Member Satisfaction, and other key results areas consistently meet and exceed Company targets. This position requires...