Royal Caribbean LTD
CocoCay (Royal Caribbean), The Bahamas
Perfect opportunities begin with Perfect Day!
Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
To provide an exceptional service for our guests at the various Cabanas locations in various neighborhoods of A Perfect Day. Offerings include VIP service and amenities to enhance the vacation experience for these valued guests. Should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary problem resolution skills. The Cabana Attendant strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where overall team performance is paramount. Leading by example and from the front of the house and responsible for all facets of the designated location in a high paced fast service environment.
This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.
Essential Duties and Responsibilities:
All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’s philosophy of The Royal Way, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees.
Ensures the locations are kept clean according to the Site Managers instructions and company standards.
Ensure the designated beaches area is clean, free from debris and trash and ensure the furniture of the venue is free from stains, rips and tears.
Assist with the cleaning of the food and beverage outlet and service for the guest.
Transport of all trash and waste to disposal area.
Ensure the pickup of used cups, plates, cutlery, garbage and debris, etc., when left in public areas by guests, while guests are on the island and after the ship leaves.
Ensure all garbage bins are not overflowing during food service times.
Upholding a positive attitude and working environment with team and all guests. Always follow the Royal Way with use of guest name at all times, courteous with a welcoming greeting and with a smile.
Be knowledgeable and have the ability to explain every activity on the island as well as general knowledge about the surrounding areas and the Bahamas.
Have the ability to recommend, tours, activities and upsell accordingly.
Maintain a safe and sanitary environment for guests and fellow employees.
Reports any deficiency in maintenance of all equipment used for completing the above tasks and ensure weekly maintenance inspections are conducted.
Liaise with ships staff to ensure reservations for cabanas are accurate and workload to Cabana attendants distributed accordingly.
Manning of the Cabana meet points.
On call days ensure good communication with Drivers and ships staff to meet the need of the guest.
Always be courteous and professional while communicating in English on the radio. Attend opening and closing meetings with the teams.
Understands, applies, and enforces environmental policies and procedures concerning such functions as collections, sorting and disposal of solid wastes and use of chemicals associated with cleaning. .
Attends meetings, training activities, courses and all other work-related activities as required. Where appropriate, initiates suggestions to address and resolve quality concerns and to continuously identify improvement opportunities.
Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job-related duties as assigned by Management.
Adheres to company confidentiality agreement with regard to any confidential company information.
To ensure accurate recording of any Island reservations of Cabanas in order to charge the guest accounts.
To ensure that all hard check receipts are given to the Shipboard Bar Manager for correct charging
Knowledge and Skills:
Ability to speak English clearly, distinctly and cordially with guests.
Strong organizational skills.
Effective communication skills both written and verbal.
Demonstrates a passion for customer service excellence and understands the implications of cultural differences for service requirements.
Follows all Royal Way Standards with regards to service including greeting and escorting guests, using guests’ names and observing guests to anticipate needs.
Ensures complete guest satisfaction.
Takes ownership for guest issues/concerns and follows up to ensure resolution.
Always provides guests with alternatives and avoids using the word “No”.
Demonstrates pride, passion and commitment to our Royal Way hospitality philosophy Smiles when on duty; is always pleasant and upbeat.
Achieves business results through the delivery of an exceptional customer service experience, never via the solicitation of ratings.
Ensure safe operation of all Food & Beverage areas with a special focus on Public Health sanitation and hygiene, Injury Prevention, Safe and responsible alcohol service.
Ability to read and write English, in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers and co-workers.
Completion of high school or equivalent.
A minimum of two (2) years related experience and/or training in a Hospitality Environment,/Hotel.
Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the island operation.
Flexibility to be engaged yet focused, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment.
Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell.
The employee must frequently lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
All island employees must be physically able to participate in emergency lifesaving procedures and drills.
Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency
While performing duties of this job, the employee may be required to walk outdoors in extreme humid and hot conditions for long periods.
Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.