Royal Caribbean LTD
CocoCay (Royal Caribbean), The Bahamas
Position Summary :
The Island Housekeeper is r esponsible for the preparation and service in all Employee Are as including but not limited t o , all employee recreations areas, both indoors and outdoors, offices, public restrooms, laundry facility, laundry self service rooms, all employee, Manager and contractor rooms at turnaround.
Cleaning and Upkeep of employee ho using on turnaround days is required. To ensure full Island preparedness prior to new and returning employees joining. Ensuring rooms are fully equipped, stocked and with the appropriate linen and amenity items orderly and stocked . Impeccable cleaning and sanitizing processes are required for this position. Regular inspections of all areas to be conducted and efficient reporting of maintenance.
Essential Duties and Responsibilities:
All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, Public Health guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’ s philosophy of The Royal Way each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees.
Housekeeper Job Duties include:
Dusting and polishing furniture and fixtures
Cleaning and sanitiz ing toilets, showers/bathtubs, countertops, and sinks
Making beds and changing linens to standard
Vacuuming and cleaning rugs
Sweeping/vacuuming, polishing, and mopping hard floors
Sorting, washing, loading, and unloading laundry
Ironing clothing items
Using any cleaning equipment such as vacuums, mops, and other cleaning tools
Keeping bathrooms stocked with clean linens, toiletries, and other supplies
Cleaning mirrors and other glass surfaces
Emptying trash receptacles and disposing of waste
Steaming and cleaning draperies
Tidying up rooms
Monitoring cleaning supplies and ordering more as needed
Reporting any necessary repairs or replacements
Sweeping the yard and hard paths
Sanitizing gym equipment and sweeping daily all common areas
Segregates and removes trash often and garbage and places it in designated containers.. Utilizes proper USPH sanitation procedures at all times.
Ensures an adequate supply of soap, toilet tissue, chemical stock and hand towels. Retrieves supplies from central location and restocks as needed recording all Inventory depletion accordingly. Utilizes proper USPH procedures at all times.
Collects and transports a variety of supplies between storage and work areas.
Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
Demonstrates a passion for customer service excellence and understands the implications of cultural differences for service requirements
Follows all Royal Way Standards with regards to service including greeting guests, using guests’ names and obser ving guests to anticipate needs
Knowledge of and ex perience in Cleaning and Sanitiz ing rooms to varyi ng levels to meet requirements
Willingness to Learn new cleaning methods and how to use various pieces of equipment
Ability to a da pt to Different Situations and change work p rocesses to accommoda te customer needs.
Good Customer Service skills, Reliability, Organisational skills, Integrity and Honesty,
Smiles when on duty; is always pleasant and upbeat
Attends meetings, training activities, courses and all other work-related activities as required. Previous utility or cleaning experience in a hotel, cruise ship etc. preferred.
Ability to work independently
Completion of high school or basic education equivalency preferred.
Ability to speak English clearly, distinctly, and cordially with guests.
Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
All island employees must be physically able to participate in emergency procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency
While performing duties of this job, the employee may be required to walk outdoors in extreme humid and hot conditions for extended periods of time. This is a position where duties are exercised outdoors and walking in sand and uneven surfaces will be required.
Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.