Nov 06, 2018

Aquatics Guide

  • Royal Caribbean LTD
  • CocoCay (Royal Caribbean), The Bahamas
Contract Worker Hospitality & Tourism Lifeguard Water Sports

Job Description

Aquatics Guide

Perfect opportunities begin at Perfect Day!

Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

The Aquatics Guide should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary skills. This role establishes and drives a positive working environment and focuses on the Guest Experience while operating with optimum Safety in all activities with of our guest and fellow colleagues in mind. Guiding activities such as Zip line, Kayak, Jet Ski and other activities as required by the Destination Experience Manager. Leading by example at the Front of House this is a position that requires exemplary customer engagement. Must be able to responds to any type of emergency. Performs lifesaving procedures and CPR.

This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

Essential Duties and Responsibilities:

  • Guide zip line tours in a safe and responsible way; communicate with the direct supervisor if any structural and operational issues arise.
  • Be able to conduct tours on a timely manner, working as a team with other zip line staff.
  • General maintenance of the zip line equipment i.e. harnesses, safety straps, carabineers, trolleys, lanyards, ropes, breaking system, pulleys etc. Write reports and fill maintenance logs on a daily, weekly and monthly basis. In addition maintain, inventory and safety check all guiding equipment related to the Jet Ski, Zip line and Kayak Equipment.
  • Be aware of available rescue equipment, how to use it and ask for training if needed.
  • Keep a clear communication while using the radio channel provided for the operation, using it in a professional manner.
  • General maintenance of EZ dock slips and dock pieces, dock anchors and wave runners daily cleaning procedures.
  • Participate in trainings on a weekly and monthly basis, held by the Management Team or ADEM
  • Acknowledge distress signals and responds actively to any emergency situation and/or assist if needed, following company procedures.
  • Oversee rescue gear is up to standards (visually and operational) Be able to give basic maintenance to the equipment and report malfunctioning piece.
  • Train new staff on tour and guiding rescue procedures. Lead jet Ski and Kayak Tours. Duties will include sale of all tours and activity and revenue generating products.
  • Be polite and courteous towards guests and fellow colleagues. Excellent customer service.
  • In case of an emergency follow the proper rescue procedures.
  • Set up and close down working areas as per schedule or instructed by DM.
  • Always wear the uniform provided by the company.
  • Always wear proper footwear.
  • Adheres to company confidentiality agreement with regard to any confidential company information

Financial Responsibilities

  • Awareness of the monthly budget, to be able to control the equipment inventory and assist the DM in regards to the purchasing plan.

Knowledge and Skills:

  • Lifeguard Certified and experience.
  • Must be comfortable working on heights, utilizing climbing gear.
  • Must be able to work under pressure without losing concentration.
  • Proper communication skills in English. Ability to apply common sense understanding to carry out oral instructions

Qualifications:

  • Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint required
  • Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the aquatic facility
  • Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards.
  • Ability to work within a team of international staff in a positive and productive manner Completion of high school or basic education equivalency required.
  • 1 years’ experience in a similar previous role.
  • Lifeguard Certified
  • Must be comfortable working on heights, utilizing climbing gear.
  • Must be able to work under pressure without losing concentration.
  • Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the island operation.
  • Flexibility to be engaged yet focused, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment

Language Requirements:

  • Have a good command of English to understand and enforce rules in a polite and effective manner.
  • All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.

Physical Demands:

  • Must be physically fit and able bodied to be trained as a lifeguard.
  • Successfully complete company’s lifeguard training and earn a certification, complete the physical requirements of the Swim Test
  • Demonstrate the ability to swim a minimum of a 500 meter swim, 3-5 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed
  • Must be able to stand in the sun and endure external elements during work assignment.
  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency,
  • Ability to lift and/or move up to 50 pounds.

Work Environment:

  • While performing duties of this job, the employee may be required to walk outdoors in extreme humid and hot conditions, working on height (tower decks), and enter the water to perform rescues if needed.

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.