Nov 19, 2018

Waterpark Supervisor

  • Royal Caribbean LTD
  • CocoCay (Royal Caribbean), The Bahamas
Contract Worker Hospitality & Tourism Lifeguard Supervisor

Job Description

Waterpark Supervisor

Perfect opportunities begin at Perfect Day!

Combine your experience and sense of adventure by joining our exciting team of employees in CocoCay, Bahamas. Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

Position Summary:

The Waterpark Supervisor is responsible for ensuring the smooth day-to-day operation of the designated Waterpark recreational facilities. This role oversees all aspects of the Waterpark experience including ride and pool operation, health and safety, guest service, cleanliness, revenue generation, expense control, and the upkeep and maintenance of the park areas and equipment.

Additionally, the Waterpark Supervisor must ensure compliance with all laws, health and safety procedures, manufacturer guidelines, and standards set forth by the lifeguard program. They must also possess knowledge of the pool and plant equipment, and demonstrate the ability to react appropriately to adverse weather and water conditions.

As a leader in the organization, he/she must lead and inspire all employees to work to their highest capabilities and ensure they continuously develop talent in the department. This includes fully controlling manning levels to maintain a positive and safe work environment as well as monitoring training needs and facilitating training.

The role also supports the Lifeguard Team Leads and Lifeguards as and when required. This position reports directly to the Aquatics and Recreation Manager.

Essential Duties and Responsibilities:

All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, public health guidelines, environmental, and safety policies. Each employee may be required to perform other functions. Each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard and Island employees. The role performs the following essential duties and responsibilities:

Specific Duties:

  • Manage 3-5 Team Leads that supervise a total of 70 employees in the Waterpark.
  • Set the overall direction, coordination, and evaluation of Waterpark employees in accordance with the organization’s policies.
  • Recruit, hire, and train all new employees.
  • Clearly explain all expectations, roles, and responsibilities to employees.
  • Develop, implement, and monitor schedules and rotation sheets for the waterpark operation.
  • Assign, schedule, coach, counsel, and discipline employees by communicating job expectations and enforcing policies and procedures.
  • Plan and review compensation actions, and permit advancement for those qualified and interested in career development.
  • Create and deliver job specific trainings and competency testing in order to equip all employees with the skills, knowledge, and attitude to perform their jobs.
  • Work to maintain an efficient and cooperative atmosphere among employees.
  • Role model and reinforce all company policies.
  • Maintain a working knowledge of general and departmental safety procedures.
  • Attend safety training programs and in-service education as required.
  • Maintain a complete knowledge of the waterpark including the operating procedures for all attractions and guard positions.
  • Conduct daily visual inspections and safety checks of all rides, attractions, and operating areas.
  • Ensure all areas of concern are fixed before the ride or attraction is placed in operation.
  • Identify safety hazards, housekeeping issues, or maintenance requirements and report issues to the appropriate channels.
  • Ensure incidents and near misses are documented, investigated, and corrective action is taken, when required, to reduce the likelihood of reoccurrence.
  • Train Team Leads and Lifeguards to respond quickly, intelligently, and decisively to incidents and emergencies.
  • Train Team Leads and Lifeguards to effectively communicate with guests during operational changes and evacuations.
  • Regularly participate in emergency scenarios to maintain a “rescue ready” culture.
  • Regularly communicate with the Maintenance departments to optimize ride safety (i.e. Safety Checks, Lock-Out-Tag-Out, Visual Inspections, etc.).
  • Lead and document the daily, weekly, and monthly routine maintenance inspections of all waterpark equipment.
  • Participate in Preventative Maintenance planning with Site Management.
  • Ensure Team Lead and Lifeguards recognize unusual conditions and are always ready to initiate appropriate operational changes.
  • Ensure all Team Lead and Lifeguards operate rides and attractions as per manufacturer’s guidelines and internal procedures.
  • Conduct opening and closing procedures of the Island including designated areas of the beach facilities to make show ready.
  • Maintain park cleanliness by straightening out furniture, organizing tubes, returning life jackets to stands, picking up garbage, etc.
  • Maintain a general knowledge of the entire island operation.
  • Understand the workings of the Lifeguard Portal to assist with the tracking of lifeguard information and qualifications.
  • Project a positive public relations image to employees and guests at all times.  
  • Actively manage the daily operation using the “Manage by Walking Around” technique.
  • Display a friendly, helpful, and cheerful attitude while communicating effectively with employees and guests.
  • Ensure all employees have current information and are equipped to respond to guest needs and anticipate their unstated ones.
  • Turn problems into opportunities by actively listening to and quickly resolving guest complaints.
  • Actively seek and assist guests and be available to answer questions.
  • Implement initiatives, changes, and trainings aimed to continuously improve the guest experience.
  • Enforce all rules and provide crowd control in a friendly and fair manner.
  • Attend management meetings and other meetings as assigned.
  • Work with the Aquatics and Recreation Manager to coordinate all communication related to training, SOP development, and on-site unannounced audits.
  • In the absence of an Aquatics and Recreation Manager, the Waterpark Supervisor will assume the administrative responsibilities.
  • Support the preparation of financial budgets and analysis for Site Management team.

Qualifications:

  • Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint, Amos, and crunch time required.
  • Demonstrated aptitude for the financial aspects of managing departmental budgets.
  • Knowledge of principles and processes for providing customer and personalized service including needs assessment, problem resolution and achievement of quality service standards.
  • Knowledge of policies and practices involved in performance management.
  • Proven ability to manage international staff in a positive and productive manner by motivating, developing and managing employees as they work.
  • Proven ability to utilize and administer the disciplinary process through coaching and counseling to improve performance.
  • Knowledge of health and safety procedures for pools and waterparks would be an advantage.
  • Bachelor’s degree (B.A.) from four-year College or university, or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Must have at least 3-5 years of lifeguarding experience.
  • Must have prior experience supervising and instructing lifeguards.

Language Requirements:

  • Have a good command of English to understand and enforce rules in a polite and effective manner.
  • All employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.

Physical Demands:

  • Must be physically fit and able bodied to be trained as a lifeguard.
  • Demonstrate the ability to swim a minimum of a 300 meter swim, 2 minutes water tread without use of hands and be able to dive 3-4 meters to ocean floor if needed.
  • Must be able to stand in the sun and endure external elements during work assignment.
  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • All island employees must be physically able to participate in emergency lifesaving procedures and drills.
  • Full use and range of arms and legs as well as full visual, verbal, hearing abilities are required to receive and give instructions in the event of an emergency, including the lowering of lifeboats.
  • Ability to lift and/or move up to 50 pounds.

Work Environment:

  • While performing duties of this job, the employee is required to walk outdoors in extreme humid and hot conditions for extended periods of time.
  • This is a position where duties are exercised outdoors and walking in sand and uneven surfaces will be required.

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.