Oct 04, 2018


  • Royal Caribbean LTD
  • Shipboard
Contract Worker Housekeeping

Job Description

Job Description

Position Summary:

 The Facilities Cleaner maintains public areas and crew quarters in a clean and orderly condition by performing the following essential duties and responsibilities.

  Job skills/Results:

All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Gold Anchor standards, SQM standards, USPH guidelines, environmental, and safety policies.

Each shipboard employee may be required to perform all functions in various service venues throughout the ship. 

In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times.  This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.

  1. Operates steam cleaning equipment, scrapers, brooms and a variety of hand and power tools. Uses a variety of cleaners and chemicals depending on the cleaning needs.  Mixes water and detergents in container to prepare cleaning solutions, according to specifications.
  2. Cleans public bathrooms, elevators, offices and crew corridors in areas not under the responsibility of a Staff/Officer Attendant.
  • Cleans carpet, upholstery, floors, walls, ceilings, draperies, windows, and room accessories to remove effects of smoke, water and other damages such as dirt, soot, stains, mildew, and excess water and moisture.
  1. Sprays or fogs carpet, upholstery, and accessories with fabric conditioners and protectors, deodorizers and disinfectants.
  2. Dusts furniture and washes windows, walls, ceilings, woodwork, and door panels. Polishes brass and other metal fixtures.
  3. Notifies management of all malfunctions, safety, security, maintenance-related issues, etc.
  • Maintains cleaning supplies and equipment in good working order. Makes recommendations for the requisitions of supplies and equipment when needed.
  • Maintains current knowledge of the ship’s regular events and special functions by reviewing all available data (daily Compass, etc.) in order to provide guests with accurate information to answer questions.
  1. Assist food service personnel in the collection of soiled glasses, china, cutlery, etc. Throughout the vessel. Transports to designated collection areas.
  2. Empties and cleans wastebaskets and ash trays and transports trash to disposal area.
  3. Transports guests’ luggage to assigned areas during embarkation and disembarkation.
  • Assist with the handling and loading of specific ship stores on loading days, as scheduled by management and supervisor.
  • Attends meetings, training activities, courses and all other work-related activities as required.
  • Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.  Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

Minimum hiring, language and physical requirements to perform the job.

 Hiring Requirements:

  • Minimum one to two years previous cleaning experience, preferably in a 4 or 5 star hotel.
  • Knowledge of proper cleaning techniques, requirements and use of equipment.
  • Knowledge of proper chemical handling.
  • Ability to obtain a “Diploma of Housekeeping Efficiency” within the first six weeks of employment.
  • Ability to apply customer service skills, according to Royal Caribbean International’s Gold Anchor standards when interacting with guests and co-workers.
  • Completion of high school or basic education equivalency preferred.

 Internal Candidate Requirements:

In addition to the stated hiring requirements, internal candidates are required to fulfill the following:

Completion of one full contract with a performance rating of satisfactory or above.

 Language Requirements:

  • Ability to speak English clearly, distinctly and cordially with guests.
  • Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
  • Ability to speak additional languages such as Spanish, French or German preferred.

 Physical Requirements:

  • While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  •  All shipboard employees must be physically able to participate in emergency life saving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats.  Ability to lift and/or move up to 50 pounds.