Restaurant Attendant will perform the food service functions of dining and the working area is not limited to specific dining venues on-board. Some examples that are included but not limited to Room Service, Complimentary Dining Venues, Windjammer, etc.
While performing routine and expected responsibilities, all restaurant attendants are engaged in providing courteous and professional service to guests. The duties described below are performed either personally or through subordinates.
All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Standards, SQM standards, USPH and HACCP guidelines, environmental, and work place safety policies and procedures. Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
1.Participates in rotational service delivery schedule, working in complimentary dining venue and various other food and beverage service venues.
2.Observes all established security and guest privacy procedures when delivering to staterooms.
3.Ensures efficient and seamless service delivery of all meals to guests in their staterooms.
4.Learns and uses appropriate food and wine terminology and pronunciation, to enhance the guest’s dining experience. Becomes familiar with menu descriptions and wine lists in order to discuss items appropriately with guests.
6.Arranges settings on stateroom service trays, per standards
7.Greets guests appropriately when delivering room service order, per standards. Observes all established security and guest privacy procedures when delivering to staterooms.
8.Presents both food and beverage to guests; can answer questions regarding food and beverage items and communicates information to guests per standards. Makes recommendations to entice guests while meeting management goals (KPIs).
9.Relays order to galley as required and serves courses from galley and beverages from various locations.
Contributes to Business Performance
Cultivates Customer First
Demonstrates Passion, Drive and Energy
Acts with Integrity
Qualifications (Education, Work Experience, Skills and Abilities):
Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred.
Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships pushes the envelope of what is possible on a cruise ship. Onboard, the global cruise line has debuted countless industry “firsts” – such as rock climbing, ice skating, surfing, and sky diving simulator at sea – to capture the imagination of families and adventurous vacationers alike.