Aug 27, 2018

Customer Service Manager

  • BluePostal
  • Caves Village, Nassau, The Bahamas
Full Time Customer Service & Call Center Manager Management Operations Supervisor Transportation & Warehousing

Job Description

Our dynamic organization is looking for a highly motivated individual to fill the role of a Customer Service Manager. The successful candidate will be required to develop a comprehensive understanding of the customer service policies in order to facilitate an exceptional service experience for our members as well as lead a team of representatives to do the same.

 PRIMARY RESPONSIBILITIES:

  • Educating members and staff on the services offered by the organization
  • Overseeing and ensuring the continuous of flow of member traffic in areas assigned (e.g. in store or call center)
  • Addressing and bringing to resolution all member inquiries and concerns regarding the service which cannot be resolved at the junior staff level
  • Overseeing the distribution of packages to members
  • Acting as a liaison between members and other key departments within the organization.
  • Trains and develops staff

KNOWLEDGE AND SKILLS:

  • Minimum of 5 years experience in a Management role in the area of customer service and must be able to coordinate a group of 15 or more individuals
  • Professional demeanor and a demonstrated commitment to providing exceptional customer service including complaints resolution
  • Must be able to communicate effectively both verbally and in writing with members and staff
  • Must be able to multitask in a fast paced and demanding work environment
  • Ability to make clear decisions and resolve issues
  • Time management and organizational skills necessary
  • Must be able to work flexible hours inclusive of Saturdays
  • Experience with online purchasing preferred but not required

Candidates that meet the above criteria are asked to upload a copy of their detailed resume when applying or e-mail your resume to careers@bluepostal.com.

We thank all applicants for their interest in becoming a part of our team however, only those candidates which are short listed will be contacted.