SR. Cabana Attendant:
To provide exceptional service for our guests at the Coco Beach Club Cabana location on Cococay. Offerings include VIP service and amenities to enhance the vacation experience for these valued guests. Should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary problem resolution skills. The Cabana Attendant strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where overall team performance is paramount.
Essential Duties and Responsibilities:
All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s, The Royal Way, SQM standards, USPH and HACCP guidelines, environmental, and workplace safety policies and procedures. Each island employee may be required to perform all functions in various food and beverage service venues throughout Cococay Perfect Day.
Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Island employees will be required to perform any other job-related duties assigned by their supervisor or management.
Actively follow ServSafe's responsible service of alcoholic beverages.
Cultivates Customer First
Demonstrates a passion for customer service excellence and understands the implications of cultural differences for service requirements.
Follows all Island Standards with regards to service including greeting and escorting guests, using guests’ names, and observing guests anticipate needs.
Ensures complete guest satisfaction.
Always provides guests with alternatives and avoids using the word “No”
Demonstrates Passion, Drive, and Energy
Demonstrates pride, passion, and commitment to our Island hospitality philosophy
Smiles when on duty; is always pleasant and upbeat
Acts with Integrity
Achieves business results through the delivery of an exceptional customer service experience, never via the solicitation of ratings
Qualifications (Education, Work Experience, Skills, and Abilities):
Two to three years previous waiter experience, onboard.
Ability to apply customer service skills, according to Royal Caribbean International’s Standards, when interacting with guests and co-workers.
Ability to perform basic math functions about meal count procedures.
Completion of high school or basic education equivalency preferred.
Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred.
Successfully passes ServeSafe training within the first 30 days of contract.
Internal Candidate Requirements
In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
Must fulfill all requirements as stated in "Career Eligibility File”
Ability to speak English clearly, distinctly and cordially with guests.
Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred.
All Island employees must be able to communicate in the English language to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors, and co-workers.
While performing the duties of this job, the Island employee is regularly required to stand; walk; use hands to touch, handle or feel; reach with hands and arms; talk or hear, and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
All Island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency. The employee must have the ability to lift and/or move up to 50 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.
The environment includes flexibility to work inside/outside the Venues, to support events or activities.