Dec 10, 2018

F&B Venue Manager

  • Royal Caribbean LTD
  • CocoCay (Royal Caribbean), The Bahamas
Contract Worker Food and Beverage Hospitality & Tourism Supervisor

Job Description

F&B Venue Manager

Perfect opportunities begin at Perfect Day!

Combine your experience and sense of adventure by joining our exciting team of employees in Miami, Florida.  Royal Caribbean Cruises Ltd. is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

Position Summary:

The Venue Manager should possess a dynamic outgoing demeanor with a passion for delivering industry leading service while demonstrating exemplary problem resolution skills. The Venue Manager strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house and responsible for all facets of the designated venue in a high paced fast service environment.

This position description in no way states or implies that these are the only duties to be performed by the Island employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

Essential Duties and Responsibilities:

  • All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Royal Way Experience, SQM standards, USPH guidelines, environmental, and safety policies. Each Island employee may be required to perform other functions in various venues In accordance with Royal Caribbean International’s philosophy of The Royal Way , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees.
  • Manages a team that excels in delivering industry leading service to our individual, international and group guests. Responsible for motivating, coaching, training, evaluating and tracking development on an individual and team level. Takes an active role in attending all meetings to speak and educate on these standards as a content expert.
  • Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership and accountability for reacting to guest feedback and requests effectively and efficiently.
  • Mentors, develops and provides both classroom-style and on-the-job training to team members to strengthen their current performance and preparation for succession planning.
  • Develops new ways to enhance and enrich guest interaction and service.
  • Observe and evaluates team members through open and honest feedback to ensure high quality standards are met. This should be done constantly both in formal evaluations and also informally while on the job. Provide feedback to the Site Management.
  • Fully responsible for the opening, service and closing procedures of the designated venue. Support the shipboard teams in flawless delivery. Conduct full and comprehensive opening and closing inspections to ensure maintenance is at optimum performance.
  • Is a visible front of house position and uses effective planning and time skills to properly balance front of house and essential administrative duties, ensuring all operational needs are met. Initiates meetings to address and resolve quality concerns. This position will encompass all operational training for all F&B Individuals as per instructed by the F&B Director and is a hands on role.
  • Training Related to Guest experience, Public health, maintenance serve safe and guest services providing support and leadership where needed to establish and maintain consistent service and superior guest satisfaction and employee engagement.
  • Venue Managers will periodically rotate through venues and may be asked to support all facets of the operation in a zone including Cabana Service.

Financial Responsibilities

  • To monitor expense management as directed by the F&B Manager.

Knowledge and Skills:  

  • Ability to read and write English, in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers and co-workers. Previous exposure to international environments strongly preferred.
  • List specific knowledge and skills necessary to perform this job related to the Essential Duties and Responsibilities identified above
  • Demonstrated leadership capabilities.
  • Effective verbal and written communications skills.
  • Computer literacy in word processing, spreadsheets, purchasing and maintenance systems, accounts payable, email, and Internet.
  • Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, manpower modeling, leadership techniques and production methods.
  • Ability to supervise an international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to train and educate a team of International staff at all levels with the Department from Service training to all regulatory educate and training.
  • Demonstrates a passion for customer service excellence and understands the implications of cultural differences for service requirement.
  • Follows all Royal Way Standards with regards to service including greeting and escorting guests, using guests’ names and observing guests to anticipate needs.
  • Ensures complete guest satisfaction.
  • Takes ownership for guest issues/concerns and follows up to ensure resolution.
  • Always provides guests with alternatives and avoids using the word “No”.
  • Demonstrates pride, passion and commitment to our Royal Way hospitality philosophy Smiles when on duty; is always pleasant and upbeat.
  • Achieves business results through the delivery of an exceptional customer service experience, never via the solicitation of ratings.
  • Ensure safe operation of all Food & Beverage areas with a special focus on Public Health sanitation and hygiene, Injury Prevention, Safe and responsible alcohol service.
  • Maintains and updates all personnel records. Monitors & update personnel vacation schedules.

Qualifications:

  • Completion of high school or equivalent.
  • A minimum of two (2) years related experience and/or training in a Hospitality Environment, Hotel, preferably as a Manager leading a team
  • Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the island operation.
  • Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment
  • Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
  • Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office. 

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell.
  • The employee must frequently lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • All island employees must be physically able to participate in emergency lifesaving procedures and drills.
  • Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency.

Work Environment:

  • While performing duties of this job, the employee may be required to walk outdoors in extreme humid and hot conditions.

Join us at Royal Caribbean Cruises Ltd., where great vacations begin with great employees!

RCL is an Equal Employment Opportunity employer.