Customer Service Representative

  • BluePostal
  • Caves Village, Nassau, The Bahamas
  • Aug 07, 2018
Full Time Customer Service & Call Center Distribution-Shipping Shipping

Job Description

Our dynamic organization is looking for a highly motivated individual to fill the role of a Customer Service Representative. The successful candidate will be required to develop a comprehensive understanding of the customer service policies and facilitate an exceptional service experience for our members. 

 

PRIMARY RESPONSIBILITIES:

  • Educating members and prospective members on the services offered by the organization
  • Providing support to our members through addressing inquiries regarding the service as well as troubleshooting and resolving concerns efficiently and within a timely manner
  • Processing of payment transactions
  • Facilitating the distribution of packages to members
  • Acting as a liaison between members and other key departments within the organization.

 

KNOWLEDGE AND SKILLS:

  • Minimum 2-3 years full-time experience in a customer service related field
  • 5 or more BGCSEs (or equivalent) passes with C or above. English & Math included
  • Professional demeanor and a demonstrated commitment to providing exceptional customer service including complaints resolution
  • Experience and working knowledge of Microsoft office suite and e-mail applications
  • Ability to multi task in a fast-paced working environment
  • Strong written and verbal communication and interpersonal skills
  • Team oriented
  • Experience with online purchasing preferred but not required

 

Candidates that meet the above criteria are asked to upload a copy of their detailed resume when applying or e-mail your resume to careers@bluepostal.com.

We thank all applicants for their interest in becoming a part of our team however, only those candidates which are short listed will be contacted.