Infrastructure Support Analyst II

  • Bank of the Bahamas
  • Nassau, The Bahamas
  • Jun 14, 2018
Full Time Banking & Finance Information Technology

Job Description

Job Title: Infrastructure Support Analyst II

Bank of the Bahamas Limited, the institution of first choice in the provision of financial services, seeks to identify suitable candidates for the position of Infrastructure Support Analyst ll.

Key Responsibilities:

  • Provides user support for the company’s networked system, by investing and performing resolutions to problem that are reported.
  • Performs routine installations, preventative maintenance and repairs to hardware, operating system and application installations.
  • Troubleshoots system hardware and applications problems, including server issues.
  • Proactive monitoring of all servers, applications and services using a combination of tools to ensure high availability and SLAs
  • Assists with documentation and maintenance of technical standard, processes and procedures.
  • Assists with the implementation of new technologies and information system and the decommissioning and support disposal of old technologies.
  • Plans, implements and supports the managements and administration of the company’s networked anti-virus, data back-up system, virtualization environment, firewalls and routers.

Position Requirements:

  • Bachelor of Science degree in a computer-related field, industry standard network certifications required
  • Four (4) or more years of proven network system experience
  • Certifications such as COMPTIA A+, Network + or Security + MCSE or CCNA a plus
  • Microsoft MSCE and/or MCP Certification a plus
  • Advanced knowledge of Windows Server 2003 and Windows XP operating systems (AIX Unix 5.0 a plus) to provide help desk support and to troubleshoot end-user and back office systems.
  • Advanced knowledge of networking, especially switch, router and firewall management and protocols to troubleshoot and assist in rectifying network issues.
  • Sound knowledge of computer hardware to execute hardware repairs and upgrades.

Personal Attributes:

  • Ability to communicate clearly and effectively in providing help desk support and troubleshooting end-user and back office systems.
  • Sharp analytical and problem solving skills to assess issues and technical information, examine alternatives, and use judgments to provide reasoned recommendations.
  • Must be open to new technology and ability to problem solve in support of the network and central database systems.
  • Must be able to work independently and as a team player when required.

Benefits include: Competitive salary commensurate with experience and qualifications; Group Medical (includes dental and vision) and life insurance; pension scheme.