Sep 20, 2018

Training Specialist

  • itelbpo Smart Solutions
  • Grand Bahama, The Bahamas
Full Time Training

Job Description

 Job Summary: At itelbpo, our entrepreneurial culture is sustained by our shared core values of Quality, Integrity, Reliability, and Family. Our growing business seeks experienced, motivated team members that want to grow their professional skills. We’re looking for a self-starting professional who can jump in with both feet and take over the training schedule and curriculum. The Trainer will coordinate with our HR department and our employee management crew to ensure all jobs are fully staffed with trained, experienced employees. A background in the BPO contact center industry is required

Responsibilities and Duties:

  • Deliver training courses
  • Build rapport with trainees and encourage them to learn their company resources  
  • Acclimate new hires and train them in our policies and procedures
  • Direct structured learning experiences and monitor their quality results
  • Identify training needs by evaluating strengths and weaknesses
  • Translate requirements into training that will groom employees for the next step of their career path
  • Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
  • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior


  • High school diploma/GED required (Bachelor’s degree preferred)
  • 5+ years’ experience in Business Processing Outsourcing training
  • Familiarity with industry best practices and standards
  • Ability to translate complex problems and concepts in training
  • Strong leadership and communication skills


 Joining the itel family, you will experience...

  • Paid Training
  • Excellent training and supervisory support - to help you feel comfortable servicing our customers.
  • Opportunity for advancement
  • Competitive Salary
  • Medical Plan
  • A fun environment! We respect our employees and strive to make our environment exciting.