Customer Service Representative

  • 242 Jobs Recruitment Division
  • Nassau, The Bahamas
  • May 28, 2018
Contract Worker Customer Service & Call Center Entry Level

Job Description

Our client is looking for a Customer Service Representative who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Representative will be responsible for taking incoming calls from the customer base and addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of the customer service policies and know when issues need to be escalated to the management staff for resolution.

 

Responsibilities

  • Update the company database by inputting information from each call and keeping every customer field current
  • Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
  • Monitor the customer satisfaction levels and develop methods for increasing them
  • Assist in creating ways for delivering excellent customer service to irate or problematic customers