Aliv Billing Solutions Advocate

  • Aliv
  • New Providence, The Bahamas
  • May 08, 2018
Full Time Banking & Finance

Job Description

Job Summary:             This role is responsible for providing financial, administrative, and clerical services in order to ensure accurate financial reporting and efficient operations.  The role will act as a liaison between the Finance and Sales teams.

 

Job Description:          The scope of the job includes but is not limited to the oversight of customer invoices and payments; Data entry and related duties in posting accounts receivable payments; resolving billing disputes, administering claims, refunds, adjustments and other accounting transactions and auditing customer accounts.  Customer satisfaction is a key focus of this role. Front-line ownership of all issues will be required, and ensuring a customer-centric approach to delivering quality customer experiences. In this position duties will include but are not limited to:

 

  • Ensure that invoices are accurate and distributed in a timely manner
  • Maintain adjustments, credits and allowances
  • Ensures all payments are posted to the customer accounts in a timely manner
  • Perform credit analysis and review of customers.  Work with Sales and management to set and monitor credit limits
  • Actively contact customers with overdue accounts
  • Form collection strategies to mitigate customer objections to making timely payments
  • Liaise with Revenue assurance and the sales team on customers with high usage ensuring all actions are consistently applied and reflected in future billings
  • Investigate and resolve billing discrepancies or misapplied cash payments
  • Respond to all inbound Business Customer inquiries via phone, email, web portal or face-to-face, ensuring clear, friendly, accurate, and timely responses to all questions.    
  • Work on closely with Finance Management on multiple strategic projects providing support for both internal and external customers, as well as acting as a liaison between the internal support staff and other teams.
  • Perform any other duties as assigned by management.