Senior IT Technician

  • Private IT Firm
  • Nassau, The Bahamas
  • Mar 07, 2018
Contract Worker Information Technology

Job Description

The Senior IT Technician position provides superior technical support and guidance to the company’s clients and end users. The successful candidate will be required to manage their daily tasks independently and efficiently which include but are not limited to, installing and troubleshooting hardware and software, monitor backups and respond to virus or other security alerts, vendor training, research and documentation among other tasks.



  • Provide support to end users on a variety of issues.
  • Identify, research and resolve technical problems.
  • Respond to telephone calls, email and client requests for technical support in a timely manner.
  • Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties.
  • Resolve less complex problems immediately, while more complex issues are appropriately documented for further resolution.
  • Document and record problem management information gathering and resolution steps in a consistent and organized manner.
  • Perform IT operational and maintenance tasks, as assigned
  • Participate in auditing and documenting hardware and software inventory.
  • Manage projects and other work, as assigned




  • 5-10 years working in the IT Industry.
  • Systemic and consistent troubleshooting skills
  • Strong understanding of networking skills and concepts
  • Team player with great customer service attributes
  • Handles administrative work and operational tasks in an organized manner
  • Excellent communication skills, both written and verbal
  • Bachelor’s degree WITH technical school with industry experience;
  • Comptia A+ Certification & Network + Minimum
  • Microsoft Certified Solutions Associate (MCSA)
  • CCNA Certification minimum.
  • Proficient with Microsoft Suite products a must, such as Windows Operating Systems, Office, Microsoft Active Directory, Exchange, Microsoft SQL, etc.
  • Exposure to MAC OSX is a plus
  • Proficient with installation of computer hardware and software
  • Adapts to changing needs of the business, is intuitive and has initiative with good time management skills
  • Able to make sound judgments, be confident and decisive.
  • Must be able and willing to travel with short notice.
  • Must have reliable transportation.


Only short-listed candidates will be contacted.

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