Jun 09, 2022

Collections Representative - Remote

  • Remote (Work from Home) Jobs
Remote Job/Work from home

Job / Advertisement Description

About Achieve Test Prep

We believe our employees empower our company and are the reason behind our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.

Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. Achieve acts as a counselor, advocate, and partner helping students achieve their degree in less time, with less effort, and for less money utilizing an alternative path to earning college credit known as the credit-by-examination process. Essentially, Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam. While our credit-by-examination programs can shorten the path to any degree at virtually any college, the field where we have the greatest impact is the nursing profession.

Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules.

About the role

Achieve is currently seeking several Collections Representatives to be part of an energetic and positive team of committed professionals dedicated to assisting the Collections Department primarily with Collections while delivering exceptional customer experience in an online environment and positively representing the Achieve brand.

Responsibilities:

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  • Making outbound calls to customers to deal with account issues such as past due amounts, payment arrangements, updating payment information
  • Answering incoming questions from customers with questions about their account,payment, payment method
  • Analyzing, interpreting and communicating financial information
  • Receiving checking and solving customers complaints
  • Assisting in maintaining and monitoring electronica data for customers
Desired Skills and Experience:

  • Must be able to write and speak fluently in English & have superior phone etiquette skills
  • Exceptional listening and negotiation skills
  • Must be highly motivated and eager to earn hourly rate plus commission
  • High School Diploma (graduate) or 1-3 years of conclusive experience
  • At least 1 year of Collections experience
  • Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse range of individuals.
  • Experience handling difficult and irate customers
  • Problem-solving, critical thinking and decision making skills
  • Comfortable working with Google Suite products
  • Data Entry accuracy
  • Proficient in basic Math skills
Job Details

Type: Full-Time

Schedule: Monday through Friday 9:00 AM - 5:30 PM 11:30 AM - 8:00 PM EST

Remote: 100% Online.

To apply, please complete our online application and screening questionnaire.