Jun 09, 2022

Customer Success Level 1 Team Lead

  • Remote (Work from Home) Jobs
Remote Job/Work from home

Job / Advertisement Description

About Achieve

We believe our employees empower our company and are the reason behind our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths, headquartered in Wayne, New Jersey.

Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. Achieve acts as a counselor, advocate, and partner helping students achieve their degree in less time, with less effort, and for less money utilizing an alternative path to earning college credit known as the credit-by-examination process. Essentially, Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam. While our credit-by-examination programs can shorten the path to any degree at virtually any college, the field where we have the greatest impact is the nursing profession.

Employee engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules.

Responsibilities

  • Assist the team in utilizing the Operations manual to correct and resolve issues
  • Assist with reviewing calls as needed
  • Maintain the priority views within compliance
  • Monitor team performance and report on metrics
  • Uncover opportunities for coaching and training and report to Supervisor
  • Hold weekly coaching sessions
  • Stay up to date on all process & policy changes - communicate to team and monitor adherence
  • Monitor skype threads and escalate as necessary
  • Track employee performance issues - record-keeping of verbal and/or written warnings - escalate to management & HR as needed


Desired Skills and Experience

  • Must be able to write and speak fluent English
  • High School Diploma (graduate) or 1-3 years of conclusive experience

Job Details

Type: Full Time
Schedule: Monday - Friday 10:00AM - 7:00PM EST