Jul 17, 2024

HR Administrator

  • Royal Caribbean LTD
  • Perfect Day CocoCay - Royal Caribbean International, The Bahamas
Full Time Job Hospitality & Tourism Human Resources

Job / Advertisement Description

The HR Administrator provides administrative support to Head of HR, HR Specialists, Managers, and Team Members across the full range of HR operations. This position is responsible for various administrative tasks: processing sign-on and signoff documents and checklists, updating Team Members’ personnel files, assisting with payroll documentation, issuing name tags, ID cards, Company letters, etc.

All duties and responsibilities are performed following Royal Caribbean International’s Brand Standards, the Royal Way philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines.

This Job Description in no way states or implies that these are the only duties performed by the destination Team Member occupying this position. All Team Members may be required to perform any other job-related duties assigned by their supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders.


• Delivers effective HR administrative support to internal customers. Organizes the HR Office and maintains it.

• Manages Visitor’s Logbook.

• Processes sign-on and sign-off documents and checklists. Prepares Team Members’ name tags and prints the ID cards.

• Monitors and updates HR Management Systems, e.g., E1, HR Center Logs on SharePoint, etc.

• Maintains the filing systems for all the personnel files and documentation. Ensures all documentation is easily retrievable and filing is completed weekly.

• Maintains the integrity of all the HR files. Ensures all confidential documents are not exposed to HR Center Visitors.

• Processes HR-related documentation, e.g., sick, vacation, leave request, NIB forms and letters of employment.

• Develops and maintains administrative systems and procedures to provide support for HR activity and projects which may include but are not limited to arranging the meetings, collating, and circulating paperwork, preparing statistical reports, entering data into HR systems.

• Ensures HR document templates are approved by Brand Standards and are available in HR Document Library on SharePoint. Maintains hard copies of approved HR templates available for the Team to fill out in the HR Center.

• Tracks and updates vacation and sick leave balance, maternity, and unpaid leave request in appropriate logs.

• Assists with all long-term and short-term work permit processing. 

• Creates all WhatsApp’s groups for quarantine, monitors group and ensures that all HR related questions or concerns are addressed appropriately.

• Creates posting and flyers for internal communication when required.

• Updates of HR Bulletin Boards monthly or as required.

• Assists with the internal recruitment process, per-screening, and HR interviews.

• Produces various management reports upon request from HR Specialist or Head of HR.

• Processes Medical Insurance Applications and Medical Claims when required.

• Ensures that all new hires are enrolled in applicable insurance prior to coming to the Destination.

• Assists with preparation and execution of Team Member activities and HR events.

• Participates in trainings and meetings. Adheres to a Company confidentiality agreement.

• Follows the Destinations grooming standards and ensures the Team follows the standards.

• Acknowledges and greets Guests, Visitors, and Team Members in public spaces with a warm, friendly greeting.

• Manages work schedules to meet the needs of the operation and efficiently manages additional workload.

• Maintains the continuous updating of clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes.


• Supports HR budget, orders HR stationery, and other necessary supplies.

• Orders HR Supplies when needed and creates requisition in Crunchtime.


• A High School Diploma or equivalent. Higher education in hospitality, HR, or business administration is an advantage.

• Training Certificate in HR administration, management, psychology, or business-related discipline.

• Two (2) years of experience of progressive employment in an administrative role, ideally in an international company.

• Excellent communication and influencing skills across different geographical locations and cultures.

• Ability to perform math functions and quality checks.

• Extensive and excellent knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint). Knowledge of Microsoft SharePoint is an advantage. Ability to type 50 words per minute.

• Ability to demonstrate leadership capabilities. Ability to work in a multicultural environment.

• Good verbal and written communication skills. Knowledge of the best practices in office administration.

• Strong organizational and multitasking skills, and attention to detail. Ability to work under stress and tight deadlines.


• Ability to speak English clearly, distinctly, and cordially with Guests, Team Members, Contractors, and Vendors.

• Ability to read and write English, to understand and interpret written procedures. This includes the ability to receive instructions in written and verbal forms and to effectively present information and respond to questions from Guests, Managers, and Team Members.


• While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The Team Member must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• All Destination Team Members must be physically able to participate in emergency life-saving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency.


• Destination outdoor environment where high temperature, precipitation, and humid temperatures are experienced