Lifestyle Associate

Department: Operations

Employment Type: Full-Time

Minimum Experience: Experienced

Job Summary: 

The Lifestyle Associate is responsible for coordinating and supporting the day-to-day administrative tasks related to all company employee housing properties. The individual will assist with maintaining accurate records and maintenance logs of each property and act as a first point of contact for employee housing related queries. This position will report to the Senior Operations Manager, Celebration Key.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

 The Lifestyle Associate is responsible for, but not limited to the following: 

Operation and Team Management

• Assists with timely processing of all housing operations on the properties.
• Ensures properties are serviced, cleaned, and secured.
• Proactively engages with employees to anticipate their needs and preferences and provide recommendations.
• Ensures that all housing rules are being adhered to on site.
• Assists with processing new intake and exit of employees, including completing a walk thru and listing of the unit.
• Must be able to de-escalate situations on site and think quickly and critically in emergency situations.

• Assists with general requests for information, assistance and/or complaints related to housing from employees and escalates to the Lifestyle Manager or the Human Resource Manager where applicable.
• Communicates housing policies and expectations to employees.
• Supports the development of the housing budget and tracking of housing related costs.
• Coordinates with HR and recruitment teams to ensure smooth intake and exit of employees.
• Ensures safety protocols for the housing facilities are being adhered to.
• Supports the overall employee relations experience to maintain employee satisfaction and workplace culture.

Reporting & Maintenance

• Coordinates with maintenance teams to address repair requests in a timely manner.
• Reporting & tracking of utility services as needed.
• Completes work logs and reports any issues to the Lifestyle Manager or designee.
• Assists with management and maintenance of all units and common spaces on site.
• Conducts regular inspections of housing facilities to ensure they meet safety and cleanliness standards.
• Reports all repairs to be made in assigned section, especially safety related issues and follow-up with management as necessary.
• Reports any employee housing related challenges immediately to the Lifestyle Manager or designee.
• Assists the Lifestyle Manager or designee with tasks as requested.

EDUCATION & QUALIFICATIONS: 

• Associate degree in business administration, Hospitality Management or a related field
• Minimum of 2 years’ experience working in a housing or maintenance environment in a hotel or related industry.

• Experience in a customer service-related field is preferred.

SKILLS & SPECIFICATIONS: 

• Strong written and verbal communication skills
• Must have strong customer service skills.
• Ability to multi-task and think critically.
• Strong Microsoft office suite skills

LANGUAGE REQUIREMENTS:  

• Ability to speak English clearly, distinctly, and cordially with employees and guests.  
• Ability to read and write English to understand and interpret written procedures.
• This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from managers, and co-workers.

PHYSICAL REQUIREMENTS:  

• Must be physically fit.
• Ability to work in an outdoor environment.

OTHER REQUIREMENTS:  

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery.
• May be required to work various shifts from time-to-time.

The Carnival Grand Bahama Investments Limited (CGBIL), a subsidiary of Carnival Corporation & plc.. Carnival Corporation & plc is the world’s largest leisure travel company. Our portfolio of leading cruise brands includes Carnival Cruise Lines, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises (UK), and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; and P&O Cruises (Australia) in Australia.