Commercial Coordinator

Department: Operations

Employment Type: Full-Time

Minimum Experience: Experienced

Job Summary: 

The Commercial Coordinator will play a key role in supporting the administrative and operational activities within the Concessionaire Team. The Commercial Coordinator will assist with documentation, maintaining records, interdepartmental coordination, and executing communication to third-party vendors. The Commercial Coordinator plays a key role in ensuring efficiency and compliance while contributing to Celebration Key’s goals.

Carnival Corporation & plc is the world’s largest leisure travel company. Our portfolio of leading cruise brands includes Carnival Cruise Lines, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises (UK), and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; and P&O Cruises (Australia) in Australia.  

The Carnival Grand Bahama Investments Limited (CGBIL), a subsidiary of Carnival Corporation & plc, seeks a Commercial Coordinator.

The role will also play a critical role in the broader Carnival Corporation Global Ports and Destinations Development (GPDD) team. GPDD is responsible for the development and operations of our six existing Carnival-owned destinations in the Caribbean: Grand Turk (Turks and Caicos), Mahogany Bay (Roatan, Honduras), Puerta Maya (Cozumel, Mexico), Amber Cove (Puerto Plata, Dominican Republic), Half Moon Cay (Little San Salvador, The Bahamas), and Princess Cays (Eleuthera, The Bahamas). GPDD is also responsible for the development and operations of Celebration Key, expected to open in July 2025. The 6 existing destinations are expected to welcome more than 6 million visitors in 2024, with that number expected to grow significantly once Celebration Key is opened, and they include a variety of world-leading amenities such as: pristine beaches, pools, swim-up bars, water activities, food and beverage, retail, and cultural exhibits.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

The Commercial Coordinator is responsible for, but not limited to the following: 

· Provide administrative support to the Concessionaire Manager including preparing and managing documentation, forms, contracts, and correspondence.

· Maintain accurate and up-to-date records of third-party contracts, complaint, facility, and maintenance forms.

· Assist in tracking third-party vendor activities against their contract.

· Support the coordination of meetings, events, forums, presentations, and communication between Celebration Key Concessionaire Team and other stakeholders.

· Handle routine enquiries from third-party vendors and ensure prompt resolution of minor issues.

· Collaborate with other Celebration Key Teams to ensure the Concessionaire Team needs and requirements are met.

· Assist with maintaining compliance with Celebration Key’s policies and standards.

· Assist with general requests for information, assistance and/or complaints from guests and escalates to Concessionaire Manager.

COMPLIANCE AND QUALITY CONTROL

· Uphold environmental policies and procedures.

· Promote a safe work environment; comply with the safety competencies and all company policies.

· Adhere to the company’s standards regarding dress and appearance.

· Extend appropriate greeting to all guests and crew at every opportunity using their names.

· Always apply hospitality standards in guest and crew areas.

· Follow all safety regulations during duty.

· Follow all environmental, company and HESS policies and procedures as applicable for the position.

· Assist in evaluating supply and availability of products/services.

· Assist in monitoring stock shelves, product display and general appearance of retail outlets.

REPORTING AND MAINTENANCE

· Complete logs and report any issues to the Concessionaire Manager.

· Assist in reporting all repairs to be made in assigned section, especially safety related issues and follow-up with management as necessary.

· Advise any guest or vendor challenges immediately to the Concessionaire Manager.

EDUCATION AND QUALIFICATIONS 

· Associate’s Degree in Business or equivalent; additional education in Hospitality or a related field is a plus.

· Minimum of 2-4 years of experience in an administrative or coordinator role.

SKILLS AND SPECIFICATIONS 

· Ability to work collaboratively in a team-oriented environment.

· Strong organizational and time-management skills, with the ability to multitask effectively in a fast paced environment.

· Excellent written and verbal communication and interpersonal skills.

· Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.

· Detail orientated with a proactive approach to problem solving.

LANGUAGE REQUIREMENTS

• Ability to speak English clearly, distinctly, and cordially with employees and guests.  
• Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers, and co-workers.

PHYSICAL REQUIREMENTS

· Must be physically fit.

· Must have strong customer service skills.

· Ability to work in an outdoor environment.

· Ability to multi-task and think critically.

· Previous work experience preferred.  

OTHER REQUIREMENTS:

· Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

· Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery.

· May be requested to work a different shift.

· May need to stand for long periods of time.