Jan 27, 2025

CCTV Surveillance Operator

Hospitality Hospitality & Tourism Security Officer Supervisor

Job / Advertisement Description

CCTV Surveillance Operator

LOCATION:   Freeport, Grand Bahama

DEPARTMENT: Security

EMPLOYMENT TYPE: Full-Time

MINIMUM EXPERIENCE: Experienced

JOB SUMMARY

The CCTV Surveillance Operator will be responsible for monitoring and operating the CCTV surveillance system to ensure the safety and security of our facility, employees, and visitors.

Carnival Corporation & plc is the world’s largest leisure travel company. Our portfolio of leading cruise brands includes Carnival Cruise Lines, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises (UK), and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; and P&O Cruises (Australia) in Australia.  

The Carnival Grand Bahama Investments Limited (CGBIL), a subsidiary of Carnival Corporation & plc, seeks a CCTV Surveillance Operator.

The role will also play a critical role in the broader Carnival Corporation Global Ports and Destinations Development (GPDD) team. GPDD is responsible for the development and operations of our six existing Carnival-owned destinations in the Caribbean: Grand Turk (Turks and Caicos), Mahogany Bay (Roatan, Honduras), Puerta Maya (Cozumel, Mexico), Amber Cove (Puerto Plata, Dominican Republic), Half Moon Cay (Little San Salvador, The Bahamas), and Princess Cays (Eleuthera, The Bahamas). GPDD is also responsible for the development and operations of Celebration Key, expected to open in July 2025. The 6 existing destinations are expected to welcome more than 6 million visitors in 2024, with that number expected to grow significantly once Celebration Key is opened, and they include a variety of world-leading amenities such as: pristine beaches, pools, swim-up bars, water activities, food and beverage, retail, and cultural exhibits.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

The CCTV Surveillance Operator is responsible for, but not limited to the following: 

· Monitor CCTV cameras and alarm systems to identify potential security threats.

· Respond to security incidents, alarms, and emergencies, dispatching security personnel as necessary.

·Operate and maintain the CCTV surveillance system, including cameras, monitors, and recording equipment.

· Conduct regular checks of the CCTV system to ensure it is functioning correctly.

· Maintain accurate and detailed records of security incidents, alarms, and responses.

·Collaborate with other departments, including security, operations, and management, to ensure a coordinated response to security incidents.

· Participate in training exercises and drills to maintain and improve response skills.

·Perform CCTV maintenance tasks, including cleaning cameras, checking cable connections, and replacing faulty equipment.

· Maintain the daily CCTV checklist, ensuring that all cameras and equipment are functioning correctly.

· Maintain weekly maintenance records, documenting any issues or repairs made to the CCTV system.

· Perform other security-related duties as required.

 

COMPLIANCE AND QUALITY CONTROL

· Uphold environmental policies and procedures.

· Ensure compliance with health, safety, and sanitation regulations, including proper use of cleaning chemicals and equipment.

· Promote a safe work environment; Comply with the safety competencies and all company policies.

· Adhere to the company’s standards regarding dress and appearance.

· Extend appropriate greeting to all guests at every opportunity using their names.

· Follow all safety regulations during duty.

· Follow all environmental, company and HESS policies and procedures as applicable for the position.

 

REPORTING AND MAINTENANCE

· Complete work logs and report any issues to the Port Facility Security Officer.

· Minimum of 5 years of experience in a security role, with at least 2 years in a supervisory or management position.

 

SKILLS AND SPECIFICATIONS

· Strong knowledge of security operations, safety procedures, and emergency response protocols.

·Proven experience in managing a security team, handling incidents, and implementing security measures.

· Excellent leadership, organizational, and communication skills.

· Ability to remain calm and make critical decisions under pressure.

· Proficiency in standard office software and security management systems.

· Advanced training in security, law enforcement, or a related field preferred.

· Certification in security management, emergency response, or a related field an asset. Excellent communication and problem-solving skills.

· Ability to work effectively in a fast-paced environment.

· Strong analytical and observational skills.

· Ability to maintain accurate and detailed records.

· Familiarity with CCTV cameras, alarm systems, and access control systems.

· Physical ability to respond to security incidents and participate in training exercises.

· Ability to work varying shifts, including nights, weekends, and holidays.

· Strong commitment to confidentiality, integrity, and professionalism.

LANGUAGE REQUIREMENTS 

  • Ability to speak English clearly, distinctly, and cordially with employees and guests.  
  • Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers, and co-workers. 

PHYSICAL REQUIREMENTS

· Must be physically fit.

· Must have strong customer service skills.

· Ability to work in an outdoor environment.

· Ability to multi-task and think critically.

· Previous work experience preferred.  

 

OTHER REQUIREMENTS

· Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

· Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery.

· May be requested to work a different shift.

Location

GRAND BAHAMA