Nov 26, 2021

Floor Manager - Bond (SBE)

  • Baha Mar
  • Nassau, The Bahamas

Job / Advertisement Description

Job Requirements:

Under the guidance of the General Manager, perform all duties and is responsible for coordinating and supervising all aspects of the venue operations while maintaining a profitable operation and high quality products and service levels. The Assistant General Manager - BOND is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

  • Bachelor's Degree preferred. High School Diploma or equivalent required
  • Three(3) to five (5) years of Hotel and/or Food and Beverage operational experience in a luxury property.
  • Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
  • An intermediate to proficient understanding of Computer systems such as: Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred
  • Enter and locate work related information using computers and/or point of sale systems
  • Ability to spend extended lengths of time viewing a computer screen
  • Possess a gracious, friendly, and fun demeanor
  • Ability to multitask, work in a fast-paced environment and have a high level attention to detail
  • Maintain positive and productive working relationships with other employees and departments
  • Ability to work independently and to partner with others to promote an environment of teamwork
  • Must be able to stand or walk a minimum eight-hour shift.
  • Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
  • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
  • Must have excellent communication skills and be able to read, write, speak and understand English.
  • Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

Description of Responsibilities:

  • Must love and support their TEAM!
  • Must love and take care of guests!
  • Must say "Yes" and "Thank you" often!
  • Assists with recruiting, hiring, training, scheduling and retention
  • Evaluate and develop processes to maintain and improve performance and productivity
  • Assists in maintaining standards of health, safety and sanitation
  • Directly responsible for the coaching and development of venue staff
  • Administers progressive discipline and attendance points according to company policy
  • Defines Employee Standards of Conduct and ensures employee compliance
  • Manage day-to-day operations, including floor management, staff management and the guest experience
  • Understands P&L analysis, develops processes to maintain and improve performance
  • Assists with creation and maintenance of procedural protocol for venue operations
  • Ensure that all department equipment is in proper working condition and that department areas and storerooms are clean
  • Perform departmental administrative duties
  • Collaborate on needs of departmental staff scheduling
  • Assist in recruitment, hiring, training, orientation of and communication to department personnel.
  • Schedule and supervise staff to ensure prompt, friendly, and attentive service
  • Ensure compliance of brand standards, operating procedures and policies
  • Facilitates the training and development of all employees to sbe standards