Nov 25, 2021

Site Specialist - Marketing (Grand Hyatt Baha Mar)

  • Baha Mar
  • Nassau, The Bahamas

Job / Advertisement Description

Job Requirements:

  • High School Diploma
  • 1 year + of experience as a Events, Sales or related field
  • Hospitality experience preferred

Description of Responsibilities

Grand Hyatt at Baha Mar's Site Specialist will work together with the Director of Group Sales to personalize the delivery of property information and services to meet the specific needs of each business traveler and group. To ensure the planning and coordination of each site inspection exceeds guests' expectations for the hotel business experience. Responsibilities will include, but are not limited to:

  • Provide dynamic services to ensure meeting guests are "wowed" by Grand Hyatt at Baha Mar's hospitality
  • Deliver prompt, efficient and courteous Site Inspections following Baha Mar standards of excellence
  • Ensure guests are given timely, friendly and courteous service at all times
  • Leave guests with a lasting impression by greeting all guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist guests
  • Provide the highest level of personal services when coordinating meeting space and scheduling for guests
  • Meet all guests' business and personal needs and follow up on all inquiries
  • Provide maps, literature, and other materials
  • Ensure guests have maximum comfort at all times
  • Resolve any guest complaints in a timely, friendly and professional manner
  • Answer calls using proper phone etiquette following Baha Mar standards
  • Uphold the highest standards of courtesy and conduct exceeding expectations
  • Total compliance with Grand Hyatt at Baha Mar's standards of operation
  • Recommend tactics to consolidate and streamline Sales operations
  • Stay current on hospitality best practices and industry trends
  • Perform other duties as assigned