Department: Engineering
Employment Type: Full-Time
Minimum Experience: Manager/Supervisor
Please note: While we are currently accepting applications for this role, the interviewing phase for this position may not begin until February 2025. Supervisory roles are expected to be filled by March 2025. This timeline is subject to change and any updates will be communicated as they become available.
Job Summary:
The IT Supervisor oversees the operations of the IT department. The IT Supervisor supervises employees and contractors that are responsible for upgrading and maintenance of the company’s computer systems, including databases, mainframe systems, installing and implementing new systems, data communication networks and software programs. The IT Supervisor is responsible for hiring, training, and evaluating IT staff, assignment of tasks and arranging project schedules. The IT Supervisor performs assessments on site systems to ensure proper operations and to identify any issues that need to be addressed.
He/She will install computer hardware and software, update applications and perform diagnostic tests and maintenance on computer components along with responsibility for maintenance of IT documentation and any other IT related activities on site (server and network infrastructure, end user computing devices, IT security, application deployments and upgrades, and advanced troubleshooting etc.,). Standard tasks involve interacting with Active Directory, SCCM, EPO, MDM enrollment and support, Wifi and VoIP troubleshooting and IT documentation. They will also interact with shoreside support teams through Incident, Change and Service Request tickets using email, chat and phone support. The IT Technician also interacts with other departments through Incident, Change and Service Request tickets using email, chat and phone support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The IT Supervisor is responsible for, but not limited to the following:
Manage IT Staff and Operations
Install and Maintain Computer Systems
Ensure Data Recovery
Upgrade Existing Technology
EDUCATION & QUALIFICATIONS:
SKILLS & SPECIFICATIONS:
LANGUAGE REQUIREMENTS:
PHYSICAL REQUIREMENTS:
OTHER REQUIREMENTS:
Carnival Corporation & plc is the world’s largest leisure travel company. Our portfolio of leading cruise brands includes Carnival Cruise Lines, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises (UK), and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; and P&O Cruises (Australia) in Australia.
The Carnival Grand Bahama Investments Limited (CGBIL), a subsidiary of Carnival Corporation & plc, is seeking an IT Supervisor.
Celebration Key is Carnival’s first-ever exclusive destination to be purpose-built for Carnival Cruise Line guests and is located on the south side of the larger island of Grand Bahama. It offers unique and authentic experiences for all our guests to experience the ultimate tropical paradise where they can choose how to vacation. Whether it’s taking the time to relax and rejuvenate, take part in all the activities offered within the destination, or just take in the paradise, there is something for every type of vacationer.