Activities Supervisor

Please note: While we are currently accepting applications for this role, the interviewing phase for this position may not begin until February 2025. Supervisory roles are expected to be filled by March 2025. This timeline is subject to change and any updates will be communicated as they become available.

Job Summary: 

The Activities Supervisor is responsible for ensuring that our guests enjoy their stay on the site by developing, scheduling, and managing approved programs for the site. This position has oversight of all events and entertainment with the goal of creating an atmosphere of fun and excitement while maintaining the highest level of customer service in a safe environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

The Activities Supervisor is responsible for, but not limited to the following: 

Operation and Guest Support

• Assist with scheduling of all events and activities on site.
• Coordinate and oversee the execution of daily activities, events, and special programs.
• Ensure activities are well-organized, engaging, and align with the overall guest experience goals.
• Supervise team to ensure tasks are completed punctually and efficiently.
• Proactively engage with guests to anticipate their needs and preferences and provide recommendations.
• Monitors all activities and guest engagement.
• Greets and assist guests on site.
• Assist with general requests for information, assistance and/or complaints from guests and escalates to the Guest Experience Manager.

Compliance & Quality Control

• Uphold environmental policies and procedures.
• Promote a safe work environment; Comply with the safety competencies and all company policies.
• Adhere to the company’s standards regarding dress and appearance.
• Extend appropriate greeting to all guests and crew at every opportunity using their names.
• Always apply hospitality standards in guest and crew areas.
• Follow all safety regulations during duty.
• Follow all environmental, company and HESS policies and procedures as applicable for the position.

Reporting & Maintenance

• Complete work logs and report any issues to the Guest Experience Manager.
• Assist with management and maintenance of all equipment.
• Report all repairs to be made in assigned section, especially safety related issues and follow-up with management as necessary.
• Advise any guest challenges immediately to the Guest Experience Manager.
• Assist the Guest Experience Manager with tasks as requested.

EDUCATION & QUALIFICATIONS: 

• Minimum 2 years’ experience working in an events environment in a hotel or related industry.
• Fluency in conversational English,
• Guest Facing Experience
• Customer service experience gained in a similar role is required.

SKILLS & SPECIFICATIONS: 

• Strong written and verbal communication skills.
• Strong Microsoft office suite skills.

LANGUAGE REQUIREMENTS:  

• Ability to speak English clearly, distinctly and cordially with employees and guests.  
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers and co-workers. 

PHYSICAL REQUIREMENTS:  

• Must be physically fit.
• Must have strong customer service skills.
• Ability to work in an outdoor environment.
• Ability to multi-task and think critically.
• Previous work experience preferred.  

OTHER REQUIREMENTS:  

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery.
• May be requested to work a different shift.

Carnival Corporation & plc is the world’s largest leisure travel company. Our portfolio of leading cruise brands includes Carnival Cruise Lines, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises (UK), and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; and P&O Cruises (Australia) in Australia.  

The Carnival Grand Bahama Investments Limited (CGBIL), a subsidiary of Carnival Corporation & plc, seeks a Activities Supervisor.