Assistant Beach Club Manager

Please note: While we are currently accepting applications for this role, the interviewing phase for this position may not begin until December 2024. Assistant Manager roles are expected to be filled by February 2025. This timeline is subject to change and any updates will be communicated as they become available.

Job Summary: 

 The Assistant Beach Club Manager supports the Beach Club Manager in overseeing the daily operations of the Pearl Cove Beach Club at Celebration Key Cruise Destination. This role involves managing staff, ensuring high-quality service, maintaining facilities, and enhancing the guest experience. The Assistant Beach Club Manager will step in for the Beach Club Manager as needed and contribute to the effective management of the beach club's operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

The Assistant Beach Club Manager is responsible for, but not limited to the following: 

Operation and Team Management

• Assist in managing all aspects of the beach club operations, including beachside service, cabana rentals, food and beverage service, and recreational activities.
• Assist with maintaining scheduling of all beach club attendants and concierge.
• Address staffing adjustments and resolve coverage gaps as necessary
• Assist with daily inventory process and stock levels.
• Daily inspections of beach club facilities.
• Ensure that the beach club area is clean, well-maintained, and stocked with necessary supplies and amenities.
• Monitors beach club activities and guest engagement.
• Assist with general requests for information, assistance and/or complaints from guests and determine appropriate solutions.
• Managing communication with beach club staff members.
• Performance management and training of beach club staff members.

Compliance & Quality Control

• Coordinate with housekeeping and maintenance teams to address any facility issues or repairs.
• Uphold environmental policies and procedures.
• Promote a safe work environment; Comply with the safety competencies and all company policies.
• Adhere to the company’s standards regarding dress and appearance.
• Extend appropriate greeting to all guests at every opportunity using their names.
• Always apply hospitality standards in guest areas.
• Follow all safety regulations during duty.
• Follow all environmental, company and HESS policies and procedures as applicable for the position.
• Ensure high standards of service are met by all staff, including handling guest requests, complaints, and feedback

Reporting & Maintenance

• Complete work logs and report any issues to the Beach Club Manager or relevant Department Head.
• Manage beach club stock levels.
• Report all repairs to be made in assigned section, especially safety related issues and follow-up with management as necessary.
• Advise any guest challenges immediately to the Beach Club Manager.

EDUCATION & QUALIFICATIONS: 

• Associate or bachelor's degree in hospitality management, Business Administration, or a related field preferred   
• Minimum of 2-4 years of experience in a hospitality or management role, with at least 1-2 years in a supervisory capacity including experience with third-party vendors and partnerships.
• Experience in beach club, poolside, or recreational facility management is highly desirable
• Strong leadership and supervisory skills, with the ability to manage and motivate a team.
• Exceptional customer service and communication skills.
• Knowledge of health, safety, and sanitation regulations relevant to food service and retail.
• Experience in a cruise or resort environment is highly desirable.
• Proficiency in Microsoft Office and POS systems; familiarity with reservation and excursion management software is a plus.
• Fluency in conversational English
• Fluency in multiple languages is desirable.

SKILLS & SPECIFICATIONS: 

• Strong written and verbal communication skills.
• Strong Microsoft office suite skills.

LANGUAGE REQUIREMENTS:  

• Ability to speak English clearly, distinctly, and cordially with employees and guests.  
• Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers, and co-workers. 

PHYSICAL REQUIREMENTS:  

• Must be physically fit.
• Must have strong customer service skills.
• Ability to work in an outdoor environment.
• Ability to multi-task and think critically.
• Previous work experience preferred.  

OTHER REQUIREMENTS:  

• Fast-paced, dynamic environment with a need for flexibility in working hours, including weekends, evenings, and holidays.
• Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery.
• May be requested to work a different shift.
• Customer-focused approach with a passion for creating exceptional guest experiences.
• Strong organizational and multitasking abilities, with attention to detail.
• Ability to handle high-pressure situations and adapt to changing priorities.

Carnival Corporation & plc is the world’s largest leisure travel company. Our portfolio of leading cruise brands includes Carnival Cruise Lines, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises (UK), and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; and P&O Cruises (Australia) in Australia.  

The Carnival Grand Bahama Investments Limited (CGBIL), a subsidiary of Carnival Corporation & plc, is seeking an Assistant Beach Club Manager.