Assistant Cabana Service Manager

Please note: While we are currently accepting applications for this role, the interviewing phase for this position may not begin until December 2024. Assistant Manager roles are expected to be filled by February 2025. This timeline is subject to change and any updates will be communicated as they become available.

Job Summary: 

The Assistant Cabana Service Manager is responsible for supporting the Cabana Service Manager in overseeing all aspects of cabana operations at Celebration Key Cruise Destination. This role includes managing cabana staff, ensuring high standards of guest service, and maintaining the quality and upkeep of cabana facilities. The Assistant Cabana Service Manager will work to enhance the guest experience by delivering exceptional service and ensuring that all cabana operations run smoothly.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

The Assistant Cabana Service Manager is responsible for, but not limited to the following: 

 Operation and Guest Support

• Assist with scheduling of all cabana attendants.
• Assists with managing the coordination of services from 3rd party vendors to cabana guests.
• Supervise team to ensure tasks are completed punctually and efficiently.
• Daily inspections of cabana facilities.
• Assign daily areas of responsibility to cabana attendants.
• Greets and escorts VIP guests to their assigned cabanas in a timely manner.
• Assist with general requests for information, assistance and/or complaints from guests and escalates to as needed to the Cabana Services Manager.

Compliance & Quality Control

• Uphold environmental policies and procedures.
• Promote a safe work environment; Comply with the safety competencies and all company policies.
• Adhere to the company’s standards regarding dress and appearance.
• Extend appropriate greeting to all guests and crew at every opportunity using their names.
• Always apply hospitality standards in guest areas.
• Follow all safety regulations during duty.
• Follow all environmental, company and HESS policies and procedures as applicable for the position.

Reporting & Maintenance

• Assist with management and maintenance of all cabana equipment.
• Report all repairs to be made in assigned section, especially safety related issues and follow-up with management as necessary.
• Advise any guest challenges immediately to the Guest Experience Manager.
• Assist the Guest Experience Manager with tasks as requested.

EDUCATION & QUALIFICATIONS: 

• Associate or bachelor's degree in hospitality management, Business Administration, or a related field preferred
• Minimum of 2-4 years of experience in a hospitality or guest service role, with a focus on cabana or poolside services preferred.
• Proven experience in a supervisory or leadership capacity is desirable.
• Exceptional customer service and communication skills.
• Knowledge of health, safety, and sanitation regulations relevant to food service and retail.
• Experience in a cruise or resort environment is highly desirable.
• Proficiency in Microsoft Office and POS systems; familiarity with reservation and excursion management software is a plus.
• Fluency in conversational English
• Food handler’s certification.

SKILLS & SPECIFICATIONS: 

• Strong written and verbal communication skills.
• Strong Microsoft office suite skills.
• Strong understanding of technical operations.
• Excellent verbal and written communication skills.  
• Excellent interpersonal, negotiation, attention to details and customer service skills. 

LANGUAGE REQUIREMENTS:  

• Ability to speak English clearly, distinctly, and cordially with employees and guests.  
• Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers, and co-workers. 

PHYSICAL REQUIREMENTS:  

• Must be physically fit.
• Must have strong customer service skills.
• Ability to work in an outdoor environment.
• Ability to multi-task and think critically.
• Previous work experience preferred.  

OTHER REQUIREMENTS:  

• Fast-paced, dynamic environment with a need for flexibility in working hours, including weekends, evenings, and holidays
• Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery.
• May be requested to work a different shift.

Carnival Corporation & plc is the world’s largest leisure travel company. Our portfolio of leading cruise brands includes Carnival Cruise Lines, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises (UK), and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; and P&O Cruises (Australia) in Australia.  

The Carnival Grand Bahama Investments Limited (CGBIL), a subsidiary of Carnival Corporation & plc, is seeking an Assistant Cabana Service Manager.