Beach Club Manager

COMPANY: Carnival Grand Bahama Investments Limited (CGBIL), a subsidiary of Carnival Corporation & plc  

REPORTS TO: Guest Experience Manager, Celebration Key 

LOCATION: Grand Bahama, The Bahamas 

Department: Guest Experience

Job Summary:  

The Beach Club Manager is responsible for overseeing the operations and guest experience at Pearl Cove Beach Club, a premier beach destination within Celebration Key Cruise Destination. This role involves managing all aspects of the beach club, including staff supervision, guest services, facilities maintenance, and ensuring that the beach club provides a high-quality and memorable experience for all guests. The manager will also be responsible for developing and implementing strategies to enhance the beach club's appeal and profitability, as well as, working with 3rd party vendors to ensure seamless service to all beach club guests. 

This position will report to the Experience Manager, Celebration Key.

This position will have responsibility at Celebration Key but will be part of the broader Carnival Corporation Global Ports and Destinations Development (GPDD). GPDD is responsible for the development and operations of our six existing Carnival-owned destinations in the Caribbean: Grand Turk (Turks and Caicos), Mahogany Bay (Roatan, Honduras), Puerta Maya (Cozumel, Mexico), Amber Cove (Puerto Plata, Dominican Republic), Half Moon Cay (Little San Salvador, The Bahamas), and Princess Cays (Eleuthera, The Bahamas). GPDD is also responsible for the development and operations of Celebration Key, expected to open in July 2025. The 6 existing destinations are expected to welcome more than 6 million visitors in 2024, with that number expected to grow significantly once Celebration Key is opened, and they include a variety of world-leading amenities such as: pristine beaches, pools, swim-up bars, water activities, food and beverage, retail, and cultural exhibits. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

The Beach Club Manager is responsible for, but not limited to the following:  

Operation and Team Management  

• Maintain scheduling of all beach club attendants and concierge. 

• Assist with daily inventory process and stock levels.  

• Daily inspections of beach club facilities.  

• Monitors beach club activities and guest engagement.  

• Assist with general requests for information, assistance and/or complaints from guests and determine appropriate solutions.  

• Managing communication with beach club staff members.  

• Performance management and training of beach club staff members. 

Compliance & Quality Control  

• Uphold environmental policies and procedures.  

• Promote a safe work environment; Comply with the safety competencies and all company policies.  

• Adhere to the company’s standards regarding dress and appearance.  

• Extend appropriate greeting to all guests at every opportunity using their names.  

• Always apply hospitality standards in guest areas.  

• Follow all safety regulations during duty.  

• Follow all environmental, company and HESS policies and procedures as applicable for the position.  

• Oversee beach club operations to ensure quality, efficiency and safety of guests and team members. 

Reporting & Maintenance  

• Complete work logs and report any issues to the Guest Experience Manager or relevant Department Head. 

• Manage beach club stock levels.  

• Report all repairs to be made in assigned section, especially safety related issues and follow-up with management as necessary.  

• Advise any guest challenges immediately to the Guest Experience Manager. 

EDUCATION & QUALIFICATIONS:  

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.   

• Minimum of 5 years of experience in a management role within a similar environment, including experience with third-party vendors and partnerships. 

• Proven ability to manage and coordinate with external partners effectively. 

• Strong leadership skills with experience in staff management and development. 

• Excellent financial management skills, including budgeting and reporting. 

• Exceptional customer service and communication skills. 

• Knowledge of health, safety, and sanitation regulations relevant to food service and retail. 

• Experience in a cruise or resort environment is highly desirable. 

• Proficiency in Microsoft Office and POS systems; familiarity with reservation and excursion management software is a plus. 

• Fluency in conversational English 

• Fluency in multiple languages is desirable. 

SKILLS & SPECIFICATIONS:  

• Strong written and verbal communication skills.  

• Strong Microsoft office suite skills. 

LANGUAGE REQUIREMENTS:   

• Ability to speak English clearly, distinctly, and cordially with employees and guests.   

• Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers, and co-workers.   

PHYSICAL REQUIREMENTS:   

• Must be physically fit.  

• Must have strong customer service skills.  

• Ability to work in an outdoor environment.  

• Ability to multi-task and think critically.  

• Previous work experience preferred.   

OTHER REQUIREMENTS:   

• Fast-paced, dynamic environment with a need for flexibility in working hours, including weekends, evenings, and holidays. 

• Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery.  

• May be requested to work a different shift.