Please note: While we are currently accepting applications for this role, the interviewing phase for this position may not begin until February 2025. Supervisory roles are expected to be filled by March 2025. This timeline is subject to change and any updates will be communicated as they become available.
Job Summary:
The Beach Club Supervisor is responsible for the planning, organization, staffing of beach club personnel and overall operations of the Beach club facility. This position will ensure efficient and effective oversight of the Beach Club team members and guests while maintaining the highest level of customer service in a fun filled and safe environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Beah Club Supervisor is responsible for, but not limited to the following:
Operation and Guest Support
- Oversee daily operations of the Beach Club, including staffing, guest services, and facility maintenance.
- Ensure all Beach Club areas are clean, well-maintained, and in excellent condition.
- Manage beach club amenities, such as cabanas, loungers, and water sports equipment, ensuring they are available and in good working order.
- Greet guests warmly and ensure they have a pleasant and enjoyable experience at the Beach Club.
- Address and resolve any guest issues, concerns, or complaints promptly and professionally.
- Provide guests with information about Beach Club amenities, activities, and services.
- Conduct regular safety inspections and address any hazards or maintenance issues promptly.
- Ensure compliance with all health, safety, and sanitation standards.
- Manage Beach Club inventory, including supplies and equipment, and handle ordering and restocking as needed.
- Assist with general requests for information, assistance and/or complaints from guests and escalates to Beach Club Manager or Guest Experience Manager.
Compliance & Quality Control
- Uphold environmental policies and procedures.
- Promote a safe work environment; Comply with the safety competencies and all company policies.
- Adhere to the company’s standards regarding dress and appearance.
- Extend appropriate greeting to all guests and crew at every opportunity using their names.
- Always apply hospitality standards in guest and crew areas.
- Follow all safety regulations during duty.
- Follow all environmental, company and HESS policies and procedures as applicable for the position.
Reporting & Maintenance
- Complete work logs and report any issues to the Beach Club Manager.
- Assist with management and maintenance of all equipment.
- Report all repairs to be made in assigned section, especially safety related issues and follow-up with management as necessary.
- Advise any guest challenges immediately to the Beach Club & Guest Experience Manager.
- Assist the Beach Club & Guest Experience Manager with tasks as requested.
EDUCATION & QUALIFICATIONS:
- Bachelor’s degree in Hospitality Management, Recreation Management, Business Administration, or a related field preferred.
- Minimum of 3-5 years of experience in a supervisory role within a hospitality or recreational setting, with at least 1-2 years in a beach or poolside environment.
SKILLS & SPECIFICATIONS:
- Proven experience in managing teams, customer service, and facility operations.
- Strong leadership and interpersonal skills, with the ability to motivate and manage staff effectively.
- Excellent communication skills and a strong focus on guest satisfaction.
- Ability to handle multiple tasks and work efficiently in a fast-paced environment.
- Knowledge of safety protocols and regulations related to beach and pool environments.
- Strong written and verbal communication skills.
- Strong Microsoft office suite skills.
LANGUAGE REQUIREMENTS:
- Ability to speak English clearly, distinctly, and cordially with employees and guests.
- Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers, and co-workers.
PHYSICAL REQUIREMENTS:
- Must be physically fit.
- Must have strong customer service skills.
- Ability to work in an outdoor environment.
- Ability to multi-task and think critically.
- Previous work experience preferred.
OTHER REQUIREMENTS:
- Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
- Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery.
- May be requested to work a different shift.
Carnival Corporation & plc is the world’s largest leisure travel company. Our portfolio of leading cruise brands includes Carnival Cruise Lines, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises (UK), and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; and P&O Cruises (Australia) in Australia.
The Carnival Grand Bahama Investments Limited (CGBIL), a subsidiary of Carnival Corporation & plc, seeks a Beach Club Supervisor.