Sep 17, 2024

Cabana Concierge Supervisor

Hospitality Hospitality & Tourism Supervisor

Job / Advertisement Description

Cabana Concierge Supervisor

Department: Guest Experience

Employment Type: Full-Time

Minimum Experience: Manager/Supervisor

While we are currently accepting applications for this role, the interviewing phase for this position may not begin until January 2025. We expect the hiring phase to be completed by March 2025.   This timeline is subject to change and any updates will be communicated as they become available.

 

Job Summary: 

The Cabana Concierge Supervisor is responsible for assisting with the coordination of all events, setup, and maintenance of the Cabanas on site. This position will liaise with the ship personnel for guest needs in the Cabanas and acts as a support to the Cabana Services Manager.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

The Cabana Concierge Supervisor is responsible for, but not limited to the following: 

Operation and Guest Support

  • Assist with scheduling of all cabana attendants.
  • Supervise team to ensure tasks are completed punctually and efficiently.
  • Daily inspections of cabana facilities.
  • Monitors beach activities and guest engagement.
  • Greets and escorts guests to their assigned cabanas in a timely manner.
  • Assist with general requests for information, assistance and/or complaints from guests and escalates to Cabana Services or Guest Experience Manager.

Compliance & Quality Control

  • Uphold environmental policies and procedures.
  • Promote a safe work environment; Comply with the safety competencies and all company policies.
  • Adhere to the company’s standards regarding dress and appearance.
  • Extend appropriate greeting to all guests and crew at every opportunity using their names.
  • Always apply hospitality standards in guest and crew areas.
  • Follow all safety regulations during duty.
  • Follow all environmental, company and HESS policies and procedures as applicable for the position.

Reporting & Maintenance

  • Complete work logs and report any issues to the Cabana Services Manager.
  • Assist with management and maintenance of all cabana equipment.
  • Report all repairs to be made in assigned section, especially safety related issues and follow-up with management as necessary.
  • Advise any guest challenges immediately to the Cabana Services Manager & Guest Experience Manager.
  • Assist the Guest Experience Manager with tasks as requested.

 

EDUCATION & QUALIFICATIONS: 

  • Minimum 2 years’ experience working in a beach club environment in a hotel or related industry.
  • Fluency in conversational English,
  • Guest Facing Experience
  • Customer service experience gained in a similar role is required.

 

SKILLS & SPECIFICATIONS: 

  • Strong written and verbal communication skills.
  • Strong Microsoft office suite skills.

 

LANGUAGE REQUIREMENTS:  

  • Ability to speak English clearly, distinctly, and cordially with employees and guests.  
  • Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers, and co-workers. 

PHYSICAL REQUIREMENTS:  

  • Must be physically fit.
  • Must have strong customer service skills.
  • Ability to work in an outdoor environment.
  • Ability to multi-task and think critically.
  • Previous work experience preferred.  

 

OTHER REQUIREMENTS:  

  • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
  • Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery.
  • May be requested to work a different shift.

 

Carnival Corporation & plc is the world’s largest leisure travel company. Our portfolio of leading cruise brands includes Carnival Cruise Lines, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises (UK), and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; and P&O Cruises (Australia) in Australia.  

 

The Carnival Grand Bahama Investments Limited (CGBIL), a subsidiary of Carnival Corporation & plc, seeks a Cabana Concierge Supervisor.

Location

GRAND BAHAMA