Cabana Services Manager

COMPANY: Carnival Grand Bahama Investments Limited (CGBIL), a subsidiary of Carnival Corporation & plc  

REPORTS TO: Guest Experience Manager, Celebration Key 

LOCATION: Grand Bahama, The Bahamas 

Job Summary:  

The Cabana Services Manager is responsible for the day-to-day operation of all Cabana products and services on the site. This position will ensure efficient and effective management of the cabana experience and will facilitate a customized and exceptional service for all guests.  

This position will report to the Guest Experience Manager, Celebration Key.

This position will have responsibility at Celebration Key but will be part of the broader Carnival Corporation Global Ports and Destinations Development (GPDD). GPDD is responsible for the development and operations of our six existing Carnival-owned destinations in the Caribbean: Grand Turk (Turks and Caicos), Mahogany Bay (Roatan, Honduras), Puerta Maya (Cozumel, Mexico), Amber Cove (Puerto Plata, Dominican Republic), Half Moon Cay (Little San Salvador, The Bahamas), and Princess Cays (Eleuthera, The Bahamas). GPDD is also responsible for the development and operations of Celebration Key, expected to open in July 2025. The 6 existing destinations are expected to welcome more than 6 million visitors in 2024, with that number expected to grow significantly once Celebration Key is opened, and they include a variety of world-leading amenities such as: pristine beaches, pools, swim-up bars, water activities, food and beverage, retail, and cultural exhibits. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

The Cabana Service Manager is responsible for, but not limited to the following:  

Operation and Guest Support  

• Assist with scheduling of all cabana attendants.  

• Managing the coordination of services from 3rd party vendors to cabana guests. 

• Supervise team to ensure tasks are completed punctually and efficiently.  

• Daily inspections of cabana facilities. 

• Assign daily areas of responsibility to cabana attendants.   

• Greets and escorts VIP guests to their assigned cabanas in a timely manner.  

• Assist with general requests for information, assistance and/or complaints from guests and escalates to as needed to the Guest Experience Manager. 

Compliance & Quality Control  

• Uphold environmental policies and procedures.  

• Promote a safe work environment; Comply with the safety competencies and all company policies.  

• Adhere to the company’s standards regarding dress and appearance.  

• Extend appropriate greeting to all guests and crew at every opportunity using their names.  

• Always apply hospitality standards in guest areas.  

• Follow all safety regulations during duty.  

• Follow all environmental, company and HESS policies and procedures as applicable for the position. 

Reporting & Maintenance  

• Assist with management and maintenance of all cabana equipment. 

• Report all repairs to be made in assigned section, especially safety related issues and follow-up with management as necessary.  

• Advise any guest challenges immediately to the Guest Experience Manager. 

• Assist the Guest Experience Manager with tasks as requested. 

EDUCATION & QUALIFICATIONS:  

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred. 

• Minimum of 5 years of experience in a management role within a similar environment, including experience with third-party vendors and partnerships. 

• Proven ability to manage and coordinate with external partners effectively. 

• Strong leadership skills with experience in staff management and development. 

• Excellent financial management skills, including budgeting and reporting. 

• Exceptional customer service and communication skills. 

• Knowledge of health, safety, and sanitation regulations relevant to food service and retail. 

• Experience in a cruise or resort environment is highly desirable. 

• Proficiency in Microsoft Office and POS systems; familiarity with reservation and excursion management software is a plus. 

• Fluency in conversational English 

• Food handler’s certification. 

SKILLS & SPECIFICATIONS:  

• Strong written and verbal communication skills.  

• Strong Microsoft office suite skills.  

• Strong understanding of technical operations. 

• Hands-on experience leading preventive maintenance efforts, asset management, failure mode and effects analysis.  

• Excellent leadership, analytical, time-management, problem-solving project management, organizational and people management skills.  

• Excellent verbal and written communication skills.   

• Excellent interpersonal, negotiation, attention to details and customer service skills.   

LANGUAGE REQUIREMENTS:   

• Ability to speak English clearly, distinctly, and cordially with employees and guests.   

• Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers, and co-workers.   

PHYSICAL REQUIREMENTS:   

• Must be physically fit.  

• Must have strong customer service skills.  

• Ability to work in an outdoor environment.  

• Ability to multi-task and think critically.  

• Previous work experience preferred.   

OTHER REQUIREMENTS

• Fast-paced, dynamic environment with a need for flexibility in working hours, including weekends, evenings, and holidays 

• Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery.  

• May be requested to work a different shift.