Sep 17, 2024

Shorex Coordinator Attendant

Hospitality Coordinator Hospitality & Tourism

Job / Advertisement Description

Shorex Coordinator Attendant

Department: Guest Experience

Employment Type: Full-Time

Minimum Experience: Experienced

While we are currently accepting applications for this role, the interviewing phase for this position may not begin until February 2025. Supervisory roles are expected to be filled by March 2025. This timeline is subject to change and any updates will be communicated as they become available.

 

Job Summary: 

The Shorex Coordination Attendant will assist in the planning and execution of shore excursions at Celebration Key. The Shorex Coordination Attendant will be responsible for supporting the coordination of excursions, assisting guests with their needs, and ensuring that all activities run smoothly.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

The Shorex Coordination Attendant is responsible for, but not limited to the following: 

  • Continually monitor and evaluate the shore excursions, on the current itinerary, for standards, service and accuracy in accordance with contractual agreements.
  • Report to the Shore Excursion Coordination Supervisor on all inconsistencies.
  • To assist with the dispatch of all shore excursions.
  • Maintain the system for the handling of the shore excursion complaints. Ensure that all guest comments are answered in a timely manner.
  • All information pertaining to net rates and selling price is to be kept strictly confidential and not to be discussed between the contracted tour operators.
  • Represent the image of the company and perform all activities in an enthusiastic and professional manner.
  • To take initiative in the absence of the Shore Excursion Coordination Supervisor.
  • To work under the supervision of the Shore Excursion Coordination Supervisor, with the joint responsibility of the day operation of the tour program.

 

EDUCATION & QUALIFICATIONS: 

  • High school diploma or equivalent; additional education in hospitality, tourism, or a related field is a plus.
  • Minimum of 1-2 years of experience in customer service, hospitality, or travel coordination, preferably in a cruise or resort environment.

 

SKILLS & SPECIFICATIONS: 

  • Strong organizational and multitasking skills, with the ability to manage various aspects of excursion coordination.
  • Excellent communication and interpersonal skills, with a focus on providing outstanding guest service.
  • Ability to handle guest inquiries and issues effectively and professionally.
  • Proficiency in basic computer applications and reservation systems.

 

LANGUAGE REQUIREMENTS:  

  • Ability to speak English clearly, distinctly and cordially with employees and guests.  
  • Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers and co-workers. 

 

PHYSICAL REQUIREMENTS:  

  • Must be physically fit.
  • Must have strong customer service skills.
  • Ability to work in an outdoor environment.
  • Ability to multi-task and think critically.
  • Previous work experience preferred.  

 

OTHER REQUIREMENTS:  

  • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
  • Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery.
  • May be requested to work a different shift.

 

The Carnival Grand Bahama Investments Limited (CGBIL), a subsidiary of Carnival Corporation & plc. Carnival Corporation & plc is the world’s largest leisure travel company. Our portfolio of leading cruise brands includes Carnival Cruise Lines, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises (UK), and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; and P&O Cruises (Australia) in Australia.

 

Location

GRAND BAHAMA