Employee Housing Manager

Job Summary: 

The Employee Housing Manager is responsible for monitoring the day-to-day activities of housing staff and employees on all company housing properties. They maintain accurate records and maintenance logs of each property and ensure smooth operations on site to maintain employee satisfaction. 

Carnival Corporation & plc is the world’s largest leisure travel company. Our portfolio of leading cruise brands includes Carnival Cruise Lines, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises (UK), and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; and P&O Cruises (Australia) in Australia.  

The Carnival Grand Bahama Investments Limited (CGBIL), a subsidiary of Carnival Corporation & plc, seeks a Employee Housing Manager to maintain accurate records and maintenance logs of each property and ensure smooth operations on site. 

The role will also play a critical role in the broader Carnival Corporation Global Ports and Destinations Development (GPDD) team. GPDD is responsible for the development and operations of our six existing Carnival-owned destinations in the Caribbean: Grand Turk (Turks and Caicos), Mahogany Bay (Roatan, Honduras), Puerta Maya (Cozumel, Mexico), Amber Cove (Puerto Plata, Dominican Republic), Half Moon Cay (Little San Salvador, The Bahamas), and Princess Cays (Eleuthera, The Bahamas). GPDD is also responsible for the development and operations of Celebration Key, expected to open in July 2025. The 6 existing destinations are expected to welcome more than 6 million visitors in 2024, with that number expected to grow significantly once Celebration Key is opened, and they include a variety of world-leading amenities such as: pristine beaches, pools, swim-up bars, water activities, food and beverage, retail, and cultural exhibits.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

The Employee Housing Manager is responsible for, but not limited to the following: 

Operation and Team Management

• Managers timely processing of all housing operations on the properties.
• Participate in sourcing activities for employee housing.
• Generates, reviews and executes employee housing lease agreements where applicable.
• Ensures properties are serviced, cleaned, and secured.
• Manage team to ensure tasks are completed punctually and efficiently.
• Proactively engage with employees to anticipate their needs and preferences and provide recommendations.
• Ensure compliance with all housing rules are being adhered to on site.
• Manages the processes for new intake and exit of employees, including completing a walk through and listing of the unit.
• Ability to de-escalate situations on site and think quickly and critically in emergency situations.
• Assist with the orientation/relocation of employees where applicable.
• Manages all inquiries related to employee housing.
• Lead investigation related to employee housing matters.
• Preserve confidentiality of all employee and company sensitive information

• Manages general requests for information, assistance and/or complaints from employees related to housing and escalates to the Human Resource Manager.

Reporting & Maintenance

• Complete work logs and report any issues to the Human Resources Manager.
• Responsible for the management and maintenance of all units and common spaces for employees.
• Manages all repairs in assigned section, report matters especially safety related issues and follow-up with safety management as necessary.
• Advise any employee or security challenges related to housing immediately to the Human Resources Manager.
• Assist the Human Resources Manager with tasks as requested.

EDUCATION & QUALIFICATIONS: 

• Minimum 2 years’ experience working in a housing or maintenance environment in a hotel, hospitality or related industry.
• Fluency in conversational English,

• Guest Facing Experience
• Supervisory or Leadership experience.
• Customer service experience gained in a similar role is required.

SKILLS & SPECIFICATIONS: 

• Strong written and verbal communication skills.
• Strong Microsoft office suite skills.
• Previous work experience preferred.

LANGUAGE REQUIREMENTS:  

• Ability to speak English clearly, distinctly, and cordially with employees and guests.  
• Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers, and co-workers. 

PHYSICAL REQUIREMENTS:  

• Must be physically fit.
• Must have strong customer service skills.
• Ability to work in an outdoor environment.
• Ability to multi-task and think critically.

OTHER REQUIREMENTS:  

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Work may require employees to work inside and outside with exposure to changing climate and/or operate machinery.
• May be requested to work a different shift.