Human Resources Concierge

Job Summary:  

The Human Resources Concierge is responsible for providing Human Resources operational and administrative support to both managers and employees. Duties include responding to inquiries and emails related to HR programs, policies, practices and procedures. The HR Concierge Representative is also responsible for employee data and record transactions, maintaining personnel records, updating databases, and assisting in human resources operations. This role provides responsive administrative support to the human resource team and employees which improves or strengthens the overall human relations experience at Celebration Key.  

Carnival Corporation & plc is the world’s largest leisure travel company. Our portfolio of leading cruise brands includes Carnival Cruise Lines, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises (UK), and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; and P&O Cruises (Australia) in Australia.   

The Carnival Grand Bahama Investments Limited (CGBIL), a subsidiary of Carnival Corporation & plc, seeks a HR Concierge to provide responsive administrative support effectively and efficiently to the human resource team and employees to enhance the overall human relations experience. 

The role will also play a critical role in the broader Carnival Corporation Global Ports and Destinations Development (GPDD) team. GPDD is responsible for the development and operations of our six existing Carnival-owned destinations in the Caribbean: Grand Turk (Turks and Caicos), Mahogany Bay (Roatan, Honduras), Puerta Maya (Cozumel, Mexico), Amber Cove (Puerto Plata, Dominican Republic), Half Moon Cay (Little San Salvador, The Bahamas), and Princess Cays (Eleuthera, The Bahamas). GPDD is also responsible for the development and operations of Celebration Key, expected to open in July 2025. The 6 existing destinations are expected to welcome more than 6 million visitors in 2024, with that number expected to grow significantly once Celebration Key is opened, and they include a variety of world-leading amenities such as: pristine beaches, pools, swim-up bars, water activities, food and beverage, retail, and cultural exhibits. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

The HR Concierge is responsible for, but not limited to the following:  

• Provides reference to policies, procedures, and practices to ensure consistent and accurate responses to employees related issues and/or inquiries. 

• Perform HR administration transactions with high accuracy and precision with adherence to written procedures. 

• Supports on-boarding and off-boarding processes to maintain compliance, practices, and data integrity. 

• Complete HRIS (Human Resources Information System) employee-related transactions. 

• Audit source documents for accuracy, precision and completion of data input. 

• Manage HR files and documents in accordance with policy and processes. 

• Generate, review, address issues and make any necessary changes in HRIS (Human Resources Information System) with proper and efficient filing of employee personnel records.  

• Receives and manages employee inquiries in a friendly, timely, and efficient manner. 

• Assist with setting up meetings, interviews, and human resource related events. 

• Perform administrative and clerical duties for the department. 

• Assist with preparing human resource reports. 

• Assist with information upload in databases as requested. 

• Preserve confidentiality of all employee and company sensitive information 

• Follow all safety regulations during duty. 

• Performs other duties as assigned by the HR Manager or designee. 

EDUCATION & QUALIFICATIONS:  

• Minimum 1-2 years’ experience working in an administrative or human resource environment in a hotel or related industry. 

• Fluency in conversational English,  

• Guest Facing Experience 

• Customer service experience gained in a similar role is required. 

SKILLS & SPECIFICATIONS:  

• Strong written and verbal communication skills. 

• Strong Microsoft office suite skills. 

• Must have strong customer service skills. 

• Knowledgeable in human resource field 

• Ability to multi-task and think critically.  

• Previous work experience preferred. 

• HRIS (Human Resources Information System) experience preferred. 

LANGUAGE REQUIREMENTS:   

• Ability to speak English clearly, distinctly, and cordially with employees and guests.   

• Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers, and co-workers.   

PHYSICAL REQUIREMENTS:   

• Must be physically fit.  

• Must have strong customer service skills.  

• Ability to work in an outdoor environment.  

• Ability to multi-task and think critically.  

• Previous work experience preferred.   

OTHER REQUIREMENTS:   

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.  

• Work may require employees to work inside and outside with exposure to changing climate and/or operate machinery.  

• May be requested to work a different shift.