Human Resources Trainer

Job Summary: 

The HR Trainer under the direction of the Destination L & D Manager, assist in the designing, developing and delivering of strategic employee learning and development programs including, but not limited to, management and leadership development, onboarding, and career development through various modalities including presentations to large or small groups, e-learning and interactive sessions, etc. The HR Trainer assists with the coordination of the Talent Management System (TMS) including serving as an expert to support users, maintenance, updates, and operations.

Carnival Corporation & plc is the world’s largest leisure travel company. Our portfolio of leading cruise brands includes Carnival Cruise Lines, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises (UK), and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; and P&O Cruises (Australia) in Australia.  

The Carnival Grand Bahama Investments Limited (CGBIL), a subsidiary of Carnival Corporation & plc, is seeking an HR Trainer.

The role will also play a critical role in the broader Carnival Corporation Global Ports and Destinations Development (GPDD) team. GPDD is responsible for the development and operations of our six existing Carnival-owned destinations in the Caribbean: Grand Turk (Turks and Caicos), Mahogany Bay (Roatan, Honduras), Puerta Maya (Cozumel, Mexico), Amber Cove (Puerto Plata, Dominican Republic), Half Moon Cay (Little San Salvador, The Bahamas), and Princess Cays (Eleuthera, The Bahamas). GPDD is also responsible for the development and operations of Celebration Key, expected to open in July 2025. The 6 existing destinations are expected to welcome more than 6 million visitors in 2024, with that number expected to grow significantly once Celebration Key is opened, and they include a variety of world-leading amenities such as: pristine beaches, pools, swim-up bars, water activities, food and beverage, retail, and cultural exhibits.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

The Human Resources Trainer is responsible for, but not limited to the following: 

• Assists with the effective facilitation of prescribed learning programs, including planning, coordinating, administering, and evaluating. Coordinate, liaise and support all approved training requests from other departments and/or visiting trainers. Administer and maintain the e-learning environment. Support and facilitate supervisory, career and leadership development programs. Develop relevant and engaging training content as required. Assesses the effectiveness of training programs using prescribed metrics and feedback mechanisms; Identify areas for improvement. Liaise with and support activities with internal and external vendors and sessions for training delivery where applicable.
• Provide assistance for the coordination of the All Aboard Program (AAP) for new hires, per the prescribed curriculum, and as directed by the COE. This includes facilitating AAP modules, liaising and coordination with HR and department heads, communication, monitoring and diligent program administration. Assists with the monitoring and enabling a high level of engagement and participation throughout the program.
• Assists with the creation of effective development plans in partnership with the Destination L&D Manager, HR Manager and department heads; Assists with and track development plans for high potential team members as directed. Optimize the use of available learning resources for employee development. Provide support for the management of change effectively for all learning programs and initiatives. Support campus fairs, internship programs or academic development efforts as directed by COE.
• Provide support for the management of site compliance and safety training based on designated curricula. Observe and ensure compliance with company quality standards for programs, training facilities and administration. Diligently monitor and maintain compliance of all regulatory, corporate, and other required programs; This includes but is not limited to running reports, communicating, and scheduling classes as necessary. Ensure thorough record keeping and produce accurate and timely reports. Supports the Destination L&D Manager with the management of the Learning Resource Centre (LRC) facility, including maintaining opening hours for employees. Actively assists and complies with all necessary standards of health and safety, security and environmental (HESS) requirements. Prepare for and lead any training related audit; Promptly report and correct deficiencies cited during inspection rounds. Diligently control, monitor, and manage the cost efficiency of L&D operations onsite. Report progress and follow through on training activities as directed by the COE.
• Collaborate with the Destination L&D Manager in leading a range of learning initiatives, coordinating their seamless execution, and ensuring measurable impact. Uses project management skills to plan, drive, communicate and implement L&D initiatives. Assists with the management of change of training programs and initiatives effectively; Communicates effectively using appropriate tools, modes, and channels.
• Actively participate in drills, seminars, and training programs, as required, support employee engagement programs and welfare activities. Collaborate with the Destination L& D Manager, HR Manager to support any employee services to team members; Support new hire on-boarding operations​​​​​​​. Collaborate with HR Manager to support applicable train-the-trainer programs.
• Preserve confidentiality of all employee and company sensitive information
• Performs other relevant duties as assigned by the Destination L&D Manager or designee.

EDUCATION & QUALIFICATIONS: 

• Bachelor’s degree in Organizational Development, Human Resources, Education, Educational Leadership, Business or related field.
• At least four years of related experience required.

SKILLS & SPECIFICATIONS: 

• Speaking in public and presenting information to large and small groups.
• Organization, synthesis and analysis of varied and complex information and problems.
• Talent Management System coordination including troubleshooting and resolving issues.
• Web-based learning technology design and development including eLearning authoring tools and standards such as Adobe Suite (Captivate, Dreamweaver, Flash, Premier), Articulate Storyline/Studio; Proficient in authoring software: Adobe Suite, MS Excel, Camtasia, Captivate, and other emerging technology.
• Leveraging technology in support and delivery of learning content.
• Microsoft Office applications such as PowerPoint, Word, and Excel.
• Creating, running, synthesizing and distributing standard and sophisticated custom reports.
• Exercise of persuasion and influence in complex and sensitive situations within all levels of the organization to effect decisions and outcomes that align with best practices.
• Communicating technical concepts and ideas to non-technical individuals.
• Effective oral and written communication of policies, procedures, legal concepts, etc.
• Exercise of good judgment in decision-making.
• Development of positive and collegial working relationships.
• Conducting business and operations needs assessments and developing recommendations to meet those needs.
• Planning and organizing work and managing projects.
• Utilizing computer technology used for communication, data gathering and reporting.

LANGUAGE REQUIREMENTS:  

• Ability to speak English clearly, distinctly, and cordially with employees and guests.  
• Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers, and co-workers. 

PHYSICAL REQUIREMENTS:  

• Must be physically fit.
• Must have strong customer service skills.
• Ability to work in an outdoor environment.
• Ability to multi-task and think critically.
• Previous work experience preferred.  

OTHER REQUIREMENTS:  

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Work may require employees to work inside and outside with exposure to changing climate and/or operate machinery.
• May be requested to work a different shift.
• Communicate to a variety of audiences.
• Working with diverse academic, cultural and ethnic backgrounds.
• Work independently and as part of a team.