Shorex Dock Coordinator

While we are currently accepting applications for this role, the interviewing phase for this position may not begin until February 2025. Line Staff roles are expected to be filled by April 2025. This timeline is subject to change and any updates will be communicated as they become available.

Job Summary: 

The Shorex Dock Coordinator Assists with all movement of guests to and from the ship to tour buses. When needed, Escort groups to venues and coordinate transportation. Confirm final passenger count per bus/per tour with the ship shore excursion staff before departure from the pier. Count and verify tour tickets. Sign-off on the ‘Ship settlement sheet’ with the ship shore excursion team before the ship departs. This position will report to the Shorex Coordination Supervisor, Celebration Key.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

The Shorex Dock Coordinator is responsible for, but not limited to the following: 

• Assist with the loading of tour buses.
• Check-in all returning buses.
• Check all buses for lost and found items, advising the ship shore excursion team if items have been found. Respond to ship request for lost and found items.
• To advise the ship shore excursion team when all shore excursions have returned to ensure an on-time departure for the ship.
• Reliable transportation to Cruise Terminal.
• Shifts include daytime, evenings, weekends, and holidays.
• Additional duties as required.

EDUCATION & QUALIFICATIONS: 

• High school diploma or GED.
• Guest facing customer service experience.
• Knowledge of POS systems

SKILLS & SPECIFICATIONS: 

• Excellent physical stamina.
• The ability to work as part of a team.
• Strong organizational skills.
• Effective communication skills.
• Detail-oriented.

LANGUAGE REQUIREMENTS:  

• Ability to speak English clearly, distinctly, and cordially with employees and guests.  
• Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, managers, and co-workers.  

PHYSICAL REQUIREMENTS:  

• Must be physically fit.
• Must have strong customer service skills.
• Ability to work in an outdoor environment.
• Ability to multi-task and think critically.
• Prolonged periods standing and working outdoors.
• Must be able to lift 50 pounds at times.
• All island employees must be physically able to participate in emergency lifesaving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency.
• Previous work experience preferred.  

OTHER REQUIREMENTS:  

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery.
• May be requested to work a different shift.

The Carnival Grand Bahama Investments Limited (CGBIL), a subsidiary of Carnival Corporation & plc.. Carnival Corporation & plc is the world’s largest leisure travel company. Our portfolio of leading cruise brands includes Carnival Cruise Lines, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises (UK), and Cunard in the United Kingdom; AIDA Cruises in Germany; Costa Cruises in Southern Europe; and P&O Cruises (Australia) in Australia.