Nov 10, 2021

Senior Marketing Program Manager

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Job / Advertisement Description

Get to Know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo.

The marketing team is special — a collection of powerful misfits, passionate doers, creative strategists and insatiable dreamers. We’re looking for people nothing like us to make our diverse group more diverse and broaden our collective thought.

Our customers aren’t simply special. To us, they are our lifeblood. They are entrepreneurs. Parents. Providers. They put their livelihood on the line every day to make their dreams come true. Our customers are inspired and inspiring. We have helped over 65,000 of them grow and yet we have millions more people to serve and work to do to get there.

Reporting to the Director of Marketing Planning and Business Operations, the Marketing Program Manager will drive  alignment of teams within marketing and across the organization on priority programs. If you’re an expert cat-herder, number cruncher and planner, we’re looking for you. 

How You Will Make a Difference...

  • Working with the Marketing leadership team and across functions, you will oversee multiple  projects simultaneously
  • Manages communication with all stakeholders, both internally and externally, ensuring their team has the information and buy-in needed to get the project completed on time and within budget
  • Identifies areas where processes could be improved. Recommends and implements new ways of working in order to be more efficient
  • Establish work back schedules and track deliverables against them
  • Anticipate roadblocks and build scenario plans
  • Tracks spend against budgets
  • Instills a sense of camaraderie with each individual interaction

Who You Are...

  • A minimum of 7 years of prior experience in a Marketing Operations, Business Operations or Analyst position
  • To be successful, candidates must demonstrate: 
    • Excellent project management skills to plan, execute and report on multiple programs running in parallel
    • Exceptional written and oral communication skills
    • Self-motivated, results-oriented, and a team player
    • Proven ability to work in a demanding fast-paced environment
    • Proven ability to influence across levels and  negotiate conflicting priorities
    • Ability to shift gears quickly and work well under pressure is a must
  • PMP certification a plus
  • Proficiency with project management tools a plus, specifically Monday.com
  • Bachelor's degree in business, marketing, or related fields; MBA is a plus

At Klaviyo we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.