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Sep 05, 2024

Houseman

  • Atlantis
  • The Bahamas
Hospitality

Job / Advertisement Description

Main Duties and Responsibilities:
  • Signs in and out for master keys, radios and other communication devices.
  • Handles guest complaints efficiently and to company standards.
  • Follows safety procedures when using cleaning agents.
  • Supports Room Attendant in the cleaning of the guestroom.
  • Assists with moving furniture and appliances in rooms.
  • Assists with the cleaning of sliding doors, baseboards, door frames and windows.
  • Assists with vacuuming guestroom.
  • Collects soiled linen from suites.
  • Mops kitchen and balconies in suites upon checkout.
  • Cleans carpet and upholstered furniture as scheduled.
  • Dusts all furniture including fan blades.
  • Cleans rails and breezeways daily or as scheduled.
  • Cleans balconies and porches upon checkout.
  • Clears garbage bins in rooms and hallways.
  • Cleans tops of armoires, and high areas in all rooms and suites as scheduled.
  • Cleans vents, fans and high hats (ceiling lights).
  • Ensures guest entry door is properly closed and secured before leaving.
  • Cleans and restocks linen closet.
  • Cleans and polishes elevator tracks and doors.
  • Cleans equipment and secures them in storage area.
  • Prepares caddies during the evening shift.
  • Replaces all room inventories at the request of the Dispatchers.
  • Answers radios efficiently and to department standards.
  • Delivers guest robes for all check-out rooms and upon request for all in house guests.
  • Delivers special request items, roll-a-ways and cribs, linen and replacement amenities.
  • Maintains and cares for company property and equipment, preventing wastage.
  • Returns all keys and radios at the end of shift to the manager on duty.
  • Attends all scheduled department meetings.
  • Attends all scheduled training.
  • Utilizes radios and pagers in accordance with department standards.
  • Performs any other duties or projects assigned by the Manager.
  • The Company operates a twenty-four (24) hour, seven (7) days a week business. Therefore, it may be necessary to change the accustomed shifts at times, as the business demands.
Customer Service Primary Responsibilities:
  • Displays the highest standards of customer service at all times, welcoming customers in a polite, precious and enthusiastic manner, paying attention at all times, anticipating and meeting their needs.
  • Responds quickly and positively to guests 'questions, problems, and complaints and resolves them effectively and consistently.
  • Maintains overall knowledge of the resort and provide proactive assistance to customers when appropriate using clear and concise conversation.
  • Always smiles and engages our guests first, using their name when appropriate and maintaining eye contact at all times.
  • Demonstrates departmental knowledge and efficiency at all times.
  • Stays well groomed, looking professional clean and appropriately fitted in compliance with the company's standards.
Required Qualifications:
  • High school diploma or equivalent vocational training
  • Minimum 1 year experience as hotel cleaner or in janitorial / cleaning position preferred
  • Must be literate with above average verbal communication skills
  • Ability to work in a self motivated environment with little supervision
  • Ability to manage the administration of multiple tasks at one time
Atlantis
About Atlantis

Do you have what it takes to work in paradise?

At Atlantis Paradise Island, our success relies on the strength of the people we employ. That's why we focus on attracting and retaining colleagues with a strong sense of leadership and an even stronger sense of passion. We're dedicated to creating a culture where our colleagues are motivated and challenged to invest their creativity. Our people are what distinguish us. So, we're always providing opportunities to help them further develop their skills, their goals and their long-term career success.

 

Atlantis Paradise Island is an ocean-themed resort on Paradise Island in the Bahamas. It features a variety of accommodations built around Aquaventure, a 141-acre waterscape, which includes fresh and saltwater lagoons, pools, marine habitats, and water slides and river rides.

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