Sep 05, 2024
Associate Director - Housekeeping
- Atlantis
- The Bahamas
Hospitality
Job / Advertisement Description
- Ensure that all Public Areas, Housemen, and Room Attendant Staffs are appropriately assigned to meet the daily cleaning needs of the resort.
- Conduct daily staff briefings promptly as scheduled.
- Liaise with the General Manager, Director of Hotel Operations, Director of Housekeeping, and Assistant Director of Engineering on all special projects and follow through to completion i.e. maintenance, GM Walk.
- Conduct reviews on the quality of room inspections done by Tower Managers.
- Ensure that the Tower Managers are providing adequate Management oversight for their teams.
- Monitor and ensure that all staff gratuities are posted, balanced, and paid to the standard while forwarding miscellaneous slips to the Front Desk for posting.
- Ensures that all room discrepancies are logged and signed off.
- Check pool areas each morning, see that the deck is properly cleaned during frequent rounds of the property, make notes on damaged equipment, blown bulbs, water leaks, faulty air condition, needed drapery repair and areas needing paint.
- Check all Public Areas - Staff and Guest Restrooms, Check all floors, Ash Urns, Garbage Bins, and elevators to ensure that they are cleaned to the standard.
- Follow up with the laundry to order daily linen par levels, ensure that the linen is delivered in a timely manner and monitor any discards in order to manage an effective budget.
- Conduct monthly linen inventory and monitor supplies, cleaning materials, amenities, and linen.
- Ensure that all linen is delivered to the floors by laundry attendants, and that all linen rooms are stocked with the standard par levels.
- Ensure that all rooms are cleaned to standard and ready for the standard check-in at 4:00pm.
- In the event of an emergency i.e. fire, disruption of hotel services etc., ensure that senior management is contacted.
- Handle guest complaints and where possible resolve them quickly.
- Inspect and evaluate guest rooms and deficiencies and pass information to Dispatch for placement into Espresso for action and completion.
- Supervise, Conduct Performance Appraisals, Coach, Discipline, Hire, Terminate, Reward, Recognize, Celebrate, and direct all of the activities of the Housekeeping Staff while building a strong team.
- Train staff while ensuring that they are in compliance with Company Policies and procedures.
- Complete weekly payroll and daily Kronos edits while minimizing and disciplining employees for swipe infractions.
- Communicates with Human Resources and Payroll Departments regarding employee-related payments (birthday, sick, vacation pay etc).
- Prepares and monitors weekly work schedule, based on projected occupancy. Plans, organizes, coordinates and assigns workload.
- Monitor Key control procedures.
- Review Late Check-out rooms, rooms with special requests, Out of Order, Discrepancies, Pick Up and Maintenance Rooms to ensure adequate numbers of rooms for sale.
- Ensure that signage is placed in areas where work is being carried out i.e. elevator out of service, bathroom out of order, floor is wet.
- Report all major problems or complaints to senior management by memo.
- Log all items of note or for follow up in Tower Managers Log and Espresso.
- Review Espresso Reports, Comment Card Reports, and Voice of the customer reports weekly, monthly and regularly to create strategies for remedies and improvement.
- Inform all incoming managers of the current day's activities for adequate follow up on concerns and hand overs.
- Maintain a current and accurate working knowledge of Union Agreement to ensure compliance while representing both the interest of the employer and the employee in matters of arbitration, or discipline.
- Focus on the accomplishment of divisional goals, while keeping focused on the required timelines for evaluation.
About Atlantis
Do you have what it takes to work in paradise?
At Atlantis Paradise Island, our success relies on the strength of the people we employ. That's why we focus on attracting and retaining colleagues with a strong sense of leadership and an even stronger sense of passion. We're dedicated to creating a culture where our colleagues are motivated and challenged to invest their creativity. Our people are what distinguish us. So, we're always providing opportunities to help them further develop their skills, their goals and their long-term career success.
Atlantis Paradise Island is an ocean-themed resort on Paradise Island in the Bahamas. It features a variety of accommodations built around Aquaventure, a 141-acre waterscape, which includes fresh and saltwater lagoons, pools, marine habitats, and water slides and river rides.